Waldorf Emergency Care

Grace C. 

on Yelp

2 years ago

My dog, a 14 year old Shih Zhu, all of a sudden could not walk. This was back in May. This dreadful place was the only one open and seeing how my dog could not walk, pee, or poop normally. I decided it was an emergency. We waited for 3 hours. Now yes I understand the way ERs work and the most life threatening cases are seen first. However for those three hours I saw one pet go in. Luckily my car had AC. Another dog and his owner there did not have AC for the 4 hours they were waiting. Finally they came to get my dog. I don't... read more

Bethany B. 

on Yelp

3 years ago

I had to calm down after the way we were treated here before I left a review. Our 15 lb Zuchon had a swollen belly, kept trying to go to the bathroom and vomit without being able to. He was pacing and whimpering. So our first thought was rush him here. They refused to examine him and decided based on the description that he had bloat and sent us to Bowie. Bowie had a 4 hour wait so they said go home and when it was our turn they would give us a window of arrival time. When we got home we realized a guest left Chinese food on... read more

Lisa T. 

on Yelp

3 years ago

Efficient, Courteous, Caring and Professional ! Staff and Dr Slajchert were awesome! 

Denice P. 

on Yelp

3 years ago

Terrible customer service. Would not recommend. The staff does not care about animals or customer service by any means. Called because my dog was vomiting, foaming at the mouth and fell over. When called to inform them we were on our way the staff told us to call when we are 5 mins away so they can be prepared for my dog when he arrives. Upon arrival the staff told us we had to go outside and follow the text prompts and sit in my car. My husband and I were confused because that wasn't what we were told when we initially call... read more

Tara M. 

on Yelp

3 years ago

Everyone was great, except a tech named Megan. My dog needed to be euthanized, I'm crying and visually upset and am in the waiting room waiting for them to put him on a cart after being euthanized. It's all windows you can see all around and as Megan is carting off my just euthanized dog she decides to skip and play while pushing the cart and run into a door to push it open instead of waiting for the other tech helping to open it for her and jolts my dead dogs body everywhere right in front of me. She visually looks to me ... read more

Shawn Z. 

on Yelp

3 years ago

The doctors at this clinic are great, however most of the rest of the staff are rude, and unhelpful. As an Emergehcy clinic expect to pay A LOT more than most clinics, but they have the equipment and the ability to do anything that could be needed to diagnose your animal. if it is determined surgery is needed they can do it immediately. calling for medical records to follow up with your usual vet will be frustrating, they do not like to give more than they give at discharge, no matter what tests or x-rays are done. over... read more

Michael B. 

on Yelp

3 years ago

I beg to differ with you about your employee being rude. You weren't there to hear it, people in the parking lot Heard the conversation and commented, was that really necessary? Additionally, hearing it once was Enough. I'm sorry my phone ringer was turned off it was by mistake it wasn't intentional. Sticking her head out the door and saying Mr Burch check your phone, we are trying to reach you would have been enough, without the condescending attitude and threats to be moved to the bottom of the list. I made no comment abou... read more

Jenny T. 

on Yelp

3 years ago

This is our second time here, but likely never coming back again. You have to text in the parking lot and fill out all these forms while waiting. At some point a screen said if it was an emergency to call. That was fine. My dog had been puking for about 3 hours in the morning and throughout the ride there and had some heavy breathing. The tech came out to get him, and when they called, I appreciated the immediate explanation and transparency of costs. However, the recommendation was to both xray and do bloodwork at the sam... read more

L D. 

on Yelp

3 years ago

Understanding that due to the nature of the current COVID protocols all business practices may function differently. However, after following ALL the check-in/registration procedures which are very detailed and extensive. Mystique (VET Tech/Receptionist) calls over the phone to ask for the exact same information that was provided in detail upon registration in their online portal. Further prolonging the care of my fur baby's emergency visit. After an assessment by Dr. McGuire, it was determined that she needed an x-ray. Upon... read more