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Waldorf Emergency Care

3.3
  • Veterinarians
  • Waldorf, MD

About this business

HealthcareVeterinarians

Location details

3485 Rockefeller Ct., Waldorf, MD, 20602, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.3880 reviews
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Janice L.'s profile image
Janice L. 
rating
2 years ago

Office staff responded to my first request for records Dr Nancy Mcguire saved the life of a 6 yr old cat that was surrendered with lack of payment by taking him to her home! Now this cat is in his forever home with Me! He is so sweet! thankful for her kindness! Janice Levitt 

Rachel K.'s profile image
Rachel K. 
rating
2 years ago

Honestly, don't even bother going here. Luckily it seems my pup ended up being okay and didn't need emergency services, but I walked out before we could be seen/evaluated. The level of rudeness and attitude from the staff was unmatched...and it wasn't just to me, I watched other encounters as well. There was no way that I was willing to give this office a dime. In response to the owner: I did not tell your staff on the phone that he was fine, I said that we left. Big difference. Once your staff determined he was not criti... read more

Business response:

Rachel, Your pet presented to WeCare at 2:01pm yesterday. You indicated that you thought he was choking. We sent a technician out to your car to triage your dog, who was BAR (bright alert responsive), pink mm (meaning breathing well and profusing organs well, panting but without breathing difficulty, not drooling or having any trouble swallowing. This meaning your pet was stable. Our technician told you that your pet appeared stable and that we would call you when our DVM was available to see your pet. We called you ... read more

Leslie S.'s profile image
Leslie S. 
rating
2 years ago

Do not take your pet here.... I agree with all the reviews because I had similar experiences. This place should be investigated for their care practices to our animals and customer service... 

Mika H.'s profile image
Mika H. 
rating
2 years ago

BEWARE!! My pet was ill and my experience at this facility was terrible! The lack of compassion I felt by the staff was deplorable. I am sharing my experience/opinion in hopes that no other pet parent experience this at such a critical and vulnerable time. I took my pet here as he was exhibiting severe symptoms. Although I signed and agreed to treatment for lab work, they would not even run the test until I left the treatment room and paid for the service first at the front desk. Later when I took him back after his symptoms... read more

Business response:

Our deepest sympathies for your loss. Sometimes despite all of our efforts the patient will not make a recovery. On your initial visit on 7/14/2023 for diarrhea and hind limb issues, it would have been a great help for our DVM's if you had consented to diagnostics so that we could make an evaluation and offer a treatment plan. Your pet was discharged with only meds to go home. When you returned with your pet on 7/25/23, after your pet had diarrhea for over 10 days and was now vomiting. You declined to allow us to perfor... read more

Nikki W.'s profile image
Nikki W. 
rating
2 years ago

My pet was not treated well and after $600+ I still have no clue or idea what's going on with her, had better luck at a different facility for a tenth of that cost. I wouldn't bring an injured wild animal to this location. You're better off going anywhere but here honestly. Research facilities in the area before wasting your money here, you'll get quoted a high amount for services, meds, and examination fee before they even look at your pet, but it's a bandaid for whatever may be going on with your fur baby. The "Emergency C... read more

Immanuel T.'s profile image
Immanuel T. 
rating
2 years ago

This place has the worst customer service I've ever seen. They have no order to how they see patients and the lady at the front desk obviously hates working there and dealing with people. You will wait forever in the parking lot and when your finally seen, all they are concerned with is fees. I will never be back again! 

Charles R.'s profile image
Charles R. 
rating
2 years ago

Took my poodle there because of some sort of cold disorder and Banfield which I had a plan has no walk-ins the have her medical fixed the issue but I paid dearly I be prepared to dig deep in your pockets 

Daniela M.'s profile image
Daniela M. 
rating
2 years ago

I'm not a person that will waste time writing a good/bad reviews, but this place is awful. They will happily take ALL your money but they do not care about your pets wellness. It's sad Not bringing my baby back here ever again. 

Stephanie C.'s profile image
Stephanie C. 
rating
2 years ago

Our dog decided she needed something sweet and devoured 2 bags of chocolate. I phoned this ER and was told I would have to phone the ASPCA Poison Control line and obtain a case number. Ok, no problem...until I called. In order to obtain the necessary information to properly care for my dog I was going to be forced to pay a service fee of $95. I contacted the ER again because I could not imagine a vet would not know how to handle this situation and was told the vet would not see my dog until I had that information. I cal... read more

Frequently asked questions about Waldorf Emergency Care

How is Waldorf Emergency Care rated?

Waldorf Emergency Care has a 3.3 star rating with 880 reviews. 

When is Waldorf Emergency Care open?

Waldorf Emergency Care is open now. It will close tomorrow at 12:00 a.m.