This profile has been claimed by the business owner or representative.
Waldorf Emergency Care
- Veterinarians
- Waldorf, MD
About this business
Location details
3485 Rockefeller Ct., Waldorf, MD, 20602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Efficient, Courteous, Caring and Professional ! Staff and Dr Slajchert were awesome!
Terrible customer service. Would not recommend. The staff does not care about animals or customer service by any means. Called because my dog was vomiting, foaming at the mouth and fell over. When called to inform them we were on our way the staff told us to call when we are 5 mins away so they can be prepared for my dog when he arrives. Upon arrival the staff told us we had to go outside and follow the text prompts and sit in my car. My husband and I were confused because that wasn't what we were told when we initially call... read more
Business response:
There is a check-in process. Every hospital (human or veterinary) has to get information on the patient, you - the client, and a history of what is going on with your pet - so that we can quickly assess your pet and move on to stabilization, diagnostics, treatments. You as the owner need to be a willing participant in this process. When a patient is entering the hospital that is in critical condition requiring stabilization (per your assessment on the digital check in form) the owner is given the option for a red form. T... read more
Everyone was great, except a tech named Megan. My dog needed to be euthanized, I'm crying and visually upset and am in the waiting room waiting for them to put him on a cart after being euthanized. It's all windows you can see all around and as Megan is carting off my just euthanized dog she decides to skip and play while pushing the cart and run into a door to push it open instead of waiting for the other tech helping to open it for her and jolts my dead dogs body everywhere right in front of me. She visually looks to me ... read more
The doctors at this clinic are great, however most of the rest of the staff are rude, and unhelpful. As an Emergehcy clinic expect to pay A LOT more than most clinics, but they have the equipment and the ability to do anything that could be needed to diagnose your animal. if it is determined surgery is needed they can do it immediately. calling for medical records to follow up with your usual vet will be frustrating, they do not like to give more than they give at discharge, no matter what tests or x-rays are done. over... read more
I beg to differ with you about your employee being rude. You weren't there to hear it, people in the parking lot Heard the conversation and commented, was that really necessary? Additionally, hearing it once was Enough. I'm sorry my phone ringer was turned off it was by mistake it wasn't intentional. Sticking her head out the door and saying Mr Burch check your phone, we are trying to reach you would have been enough, without the condescending attitude and threats to be moved to the bottom of the list. I made no comment abou... read more
Business response:
Mike, I would like to address your concerns. 1. Waited Waited..... Your pet was checked in at 9:06pm. He was examined. The DVM called you to have you authorize pain medications which were prepared and given. Your pet was radiographed and the DVM reviewed the radiographs at 9:46pm. 2. Your dog was painful..... no one wants to be bitten. Pet's in pain ofter bite. This does not blame the pet and should certainly not be blamed on the staff member who would like to avoid being bit. Bite wounds hurt, they required medic... read more
This is our second time here, but likely never coming back again. You have to text in the parking lot and fill out all these forms while waiting. At some point a screen said if it was an emergency to call. That was fine. My dog had been puking for about 3 hours in the morning and throughout the ride there and had some heavy breathing. The tech came out to get him, and when they called, I appreciated the immediate explanation and transparency of costs. However, the recommendation was to both xray and do bloodwork at the sam... read more
Business response:
It is very common for DVM's to request a minimum data base to best form a treatment plan for the presenting pet. You describe your pet as vomiting multiple times. Vomiting could indicate an obstruction in the GI tract or it could also indicate kidney or liver issues. So.... radiographs (4 generally) in your pets case of the abdomen and lungs and blood work to rule out any issues with other metabolic (kidney or liver) issues. We usually ask for your permission to run both of these diagnostics and give you an estimate to d... read more
Understanding that due to the nature of the current COVID protocols all business practices may function differently. However, after following ALL the check-in/registration procedures which are very detailed and extensive. Mystique (VET Tech/Receptionist) calls over the phone to ask for the exact same information that was provided in detail upon registration in their online portal. Further prolonging the care of my fur baby's emergency visit. After an assessment by Dr. McGuire, it was determined that she needed an x-ray. Upon... read more
Ok so the Vet Tech is the only reason I have 3 stars. I came here because my dog's face was swollen. You now check in and they come and get your pet from the car. My dog was inside about a hour and I had yet to get an update or call about her. I called to get a status and I was hung up on. I then proceed to head inside and speak with the receptionist. She was nice and tells me the vet is in the middle of a procedure and it would be another 30 minutes to a hour before he could speak with me about my dog. I get that this is an... read more
They deserve negative stars. I've been here twice with my elderly dog Kody because they're the only ones open on Sunday. Today seemed as if his last day (he has cancer and had been doing well until recently) so we took him to WEC with the intention of euthanasia because of his intense pain and inability to walk. We called before hand and we're told to "walk right in". On arrival we were told to wait in the car. After waiting 30 minutes they then told us we could not be with Kody during the procedure, which was obviously a de... read more
Frequently asked questions about Waldorf Emergency Care
How is Waldorf Emergency Care rated?
Waldorf Emergency Care has a 3.3 star rating with 880 reviews.
When is Waldorf Emergency Care open?
Waldorf Emergency Care is open now. It will close tomorrow at 12:00 a.m.