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Waldorf Emergency Care
- Veterinarians
- Waldorf, MD
About this business
Location details
3485 Rockefeller Ct., Waldorf, MD, 20602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT TAKE YOUR PET THERE. Our dog was seizing and foaming at the mouth, we called ahead as we were a minute away so they could come out and help us in our emergency and the front receptionist Stephanie hung up the phone. Our dog ended up dying hours later. The following day when they called to close out our bill, we asked to pay cash by using our debit account instead of our care credit which we initially used at time of check in. The woman on the phone, don't have her name, said it would be no problem to use the debit... read more
I am only giving one because ZERO isnt an option. We took a pregnant dog in after she had given birth to two dead pups. (A dog we took on ALREADY PREGNANT) After being evaluated by the tech in the parking lot she wasnt an immediate concern. They put her in the system and said they'd be out shortly. After 2 hours she had 2 more pups ALIVE. After much more time they finally came to get her. Did an x-ray, called us and said she had a blood infection, the remaining pups (still inside) were dead and that she was not going to make... read more
To the person answering the phone. My dog had a medical emergency (breathing) and after you said 5 people were on the way so you didn't know how long it would take to see her (which I said I understand if you don't have an idea on how long) said "thank you" you nonchalantly said "sure". Just no. Have some compassion.
Because of COVID they aren't letting anyone in which is fine, I guess. But we had to put down our pet and I was hoping we would be able to go in and be in a private room so I could grieve. They told me no, forcing me to grieve and sob in my car in a parking lot with other customers all around me. Absolutely ridiculous
UPDATE: we took her to another doctor to get the stones removed to find out they gave us fake x-rays. our family and our vet are appalled at the situation DO NOT GO HERE completely takes advantage of the situation, and makes you feel like you have no other choice. if you have a pet that could wait 1 or 2 more days i suggest making an appointment somewhere else! we went in yesterday for a diagnostic on our dog - as soon as we went in it's was a $600 charge before they even look at the dog. after that they made us wait in th... read more
Well. My cat is alive so two stars. I hate this place and understand all the bad reviews now. I thought people were just being stupid/not understanding that yeah, emergency care is expensive. I'd gladly pay even more for better service. I just don't need the crappy attitudes on top of the emotional distress of my pet The ONLY nice person there was the tech who explained my cats discharge instructions. For her, I am thankful. The rest of the staff needs to go work in the department of motor vehicles where their customer serv... read more
Are you kidding me? We were on your timeline, you insisted on and we were doing what YOUR VETERINARIAN instructed us to do! As a matter of fact, when I spoke to him on the phone he was extremely forceful and insistent on this taking place on the timeline HE gave us!!! Covid isn't making pets sick, so that excuse doesn't hold water.
Business response:
Ms. B. At this time, there is nothing fast about coming to an ER. The pandemic has caused all Veterinary hospitals to be very busy and what can't go to the family Veterinarian is now funneled to an ER. On Christmas eve we could not just bring your cat in for a blood test. Yes normally, a very quick in and out, but with the patient load over the holiday it was not possible - and yes you were asked you to wait. See in an ER, we have to Triage. Which means that the sickest go first. Not first come first serve, not its a q... read more
Whoever worked the night shift on 12/23/20 at 10:00 pm answering the phones should get more training!! Totally unacceptable...We Care my a$#!!! When I called to let them know my cat was ill and throwing up, I didnt get any sense that they care! The lady fast talked me and basically dismissed what i was talking about even though I called because I was concerned about my cat and that is what they are supposed to be here for! Total turn off for me and got me wandering if I even want to bring my pet there in the first place. I... read more
Business response:
Yaz K. I am sorry that we did not give you the time you needed. Unfortunately, the call volume our ER is receiving on a daily basis has greatly increased during this Pandemic. Our receptionists however can not give medical advise over the phone. We always tell you that if you are concerned about your pet and feel they need to see a Veterinarian that we are open 24/7/365. We can not diagnose, advise treatment options, or prescribe medications without examining your pet. Once we advise you that your pet should be seen b... read more
By far the most insensitive clinic my family and I have ever had to deal with. We had to put our family dog down of 12 years today, and the individual we had to speak with in the clinic was ABSOLUTLEY the most INSENSITIVE individual we've ever had to deal with. Our vet is mobile and came to our home to put our dog down. When our vet got to this specific clinic, she called us and quoted us on the cremation. We then called the clinic and spoke to a very insensitive employee to make the payment. She continued to ask questions (... read more
Frequently asked questions about Waldorf Emergency Care
How is Waldorf Emergency Care rated?
Waldorf Emergency Care has a 3.3 star rating with 880 reviews.
When is Waldorf Emergency Care open?
Waldorf Emergency Care is open now. It will close tomorrow at 12:00 a.m.