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Waldorf Emergency Care
- Veterinarians
- Waldorf, MD
About this business
Location details
3485 Rockefeller Ct., Waldorf, MD, 20602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Whoever worked the night shift on 12/23/20 at 10:00 pm answering the phones should get more training!! Totally unacceptable...We Care my a$#!!! When I called to let them know my cat was ill and throwing up, I didnt get any sense that they care! The lady fast talked me and basically dismissed what i was talking about even though I called because I was concerned about my cat and that is what they are supposed to be here for! Total turn off for me and got me wandering if I even want to bring my pet there in the first place. I... read more
Business response:
Yaz K. I am sorry that we did not give you the time you needed. Unfortunately, the call volume our ER is receiving on a daily basis has greatly increased during this Pandemic. Our receptionists however can not give medical advise over the phone. We always tell you that if you are concerned about your pet and feel they need to see a Veterinarian that we are open 24/7/365. We can not diagnose, advise treatment options, or prescribe medications without examining your pet. Once we advise you that your pet should be seen b... read more
By far the most insensitive clinic my family and I have ever had to deal with. We had to put our family dog down of 12 years today, and the individual we had to speak with in the clinic was ABSOLUTLEY the most INSENSITIVE individual we've ever had to deal with. Our vet is mobile and came to our home to put our dog down. When our vet got to this specific clinic, she called us and quoted us on the cremation. We then called the clinic and spoke to a very insensitive employee to make the payment. She continued to ask questions (... read more
If I could give negative stars, it would be -10!!! This place is the worst experience I have EVER experienced!! I had to tell my cat's story five times, to five different people, they held us hostage in the parking lot for over an hour waiting for them to come and get my cat who has a blocked urinary track! Once the finally came to get my cat, they refused to let me use their restroom (even after I told them that I myself have a UTI). I had to drive to find a restroom, and as I was returning, they called me to say that the v... read more
Don't take your pet here the absolute worse. The first time I took my puppy there the doctor couldn't even diagnose him with pneumonia after taking an X-ray of his chest. I had to leave and take my puppy to another vet in another county to get a correct diagnosis and treatment. Then last night my puppy had a reaction to shots and I tried to give them one more chance, but they just took my money again. I will never take any of my pets there again.
Make no mistake about it. Your support staff IS JUST AS IMPORTANT as your doctors because they are the first point of contact for your business. Today, I brought my English Bulldog in for a UTI, I was greeted by your very rude rep. I understand this is COVID time and we all have to call in when we arrive. When I called in, your staff member was very rude and seemingly frustrated with me when I was unable to see or provide the parking spot # to her. I noted to her that my car was parked by your hospital signage where the... read more
Dont fucking do it... the worst spot to bring your pet... had me pay 2200 and couldn't tell me what was wrong with my pup... and just Last night I take my other dog there.. bcuz they are the one and only emergency veterinarian care open 24hrs ..so since they this they over charge.. my dog ran underneath my car trailer and gashed her back pretty bad.. so I'm thinking maybe 5 stitches at best... they me they have to do surgery and it's going to be on the low end 1500 high end 2000... and if don't to pay that I can take her to... read more
Business response:
Mr. Napper, I appreciate your comments. It should not be a surprise that an emergency Veterinary hospital that is staffed 24/7/365 is going to be more expensive than the low cost clinic you took your pet to today for the larger than 5cm gash your dog had on her back. You presented to our hospital at 1:15am - we gave you an estimate for the surgical repair and you declined. We gave you an alternative hospital located in Virginia that does low cost surgeries. It is not owned or sponsored by Waldorf Emergency Care. I am s... read more
I took my cat here for excessive vomiting and dehydration only symptoms. She's 6 years old and has literally never been sick I couldn't get any appointments with local vets so I thought taking her here would be best. Long story short she received some shots to help her symptoms subside and she was feeling better within a couple hours okay great I'll find a vet to follow up with and move on.... couple days later she's sneezing and has watery eyes. Completely different symptoms and with everything going on I'm beginning to f... read more
On Friday May 15, as much as I didn't want to, I had no choice but to bring my dog here as an emergency because she was having trouble breathing and it was the only animal hospital that would take her in the area. I had to wait in my car because of covid-19, and a female staff member took my dog inside. I then got a call from the lady at the front desk saying that they were monitoring my dog and that they were requiring $500 for a "red form" before they would do anything with her. The lady was pretty friendly and tried to he... read more
Business response:
Amanda P. Your pet presented to WECARE on 5/14/2020, in critical condition with respiratory / cardiac distress. When she was brought into the hospital she was immediately placed into an Oxygen cage to assist her with her breathing. Dr. Baynes spoke with you and one other adult who was on a conference call. While Dr. Baynes was trying to get a medical history from you over the phone - you and the other adult were screaming at each other. Dr. Baynes explained that your pet was currently in oxygen and that he would like to ... read more
If I could give them a zero star rating, I would. I took my dog to this terrible place because his left eye was swollen and matted together one morning. They sent him home with eye drops for seven days. They did a dye test and said my dog's eyes had no marks and was fine. I did as instructed and after 7 days my dog's eye was closed shut and a bump on the eyelid. I took him back to the vet and waited 2 hours without been seen. I took him back later that evening. I was told my dog need another dye test and that he needs t... read more
Business response:
Kim H. I wrote you a private response on yelp (3/26/2020) but I have not received a reply. I appreciate your frustration and I am hoping that this edited message (removed your pet's name) will help explain what is going on with your pet. On May 16, 2020 your pet's eye staining on both eyes was negative and Dr. Rhinesmith diagnosed your pet with Chronic Corneal Scarring. This is about the eye itself - not about a bump on the eye lid. You were directed to keep the e-collar on and use the eye medication as directed. It ... read more
Frequently asked questions about Waldorf Emergency Care
How is Waldorf Emergency Care rated?
Waldorf Emergency Care has a 3.3 star rating with 890 reviews.
When is Waldorf Emergency Care open?
Waldorf Emergency Care is open now. It will close tomorrow at 12:00 a.m.