This profile has been claimed by the business owner or representative.
Waldorf Emergency Care
- Veterinarians
- Waldorf, MD
About this business
Location details
3485 Rockefeller Ct., Waldorf, MD, 20602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you love your pet, do not take them here. My 12 year old min pin mix, Nahla suffered an attack from another dog on 7/5. When we arrived, they said that she was not critical + we waited to be seen for several hours. Dr. Baynes told me she'd need to have surgery+stay at least 2 nights, they asked for the money up front+I took out a loan in the interim of knowing that I needed to contact Rover since it was a dog I was pup sitting who had attacked. I called to check on my pup on 7/6 + was told that she was not enjoying her st... read more
Business response:
Our sincere condolences for your loss of Nahla. The attack your pet endured while you were acting as a pet care representative for Rover.com was very serious. But this was not why you were asked to not return to WECARE. We could have easily overlooked the fact that Nahla was extremely aggressive. We could have overlooked the fact that you had an outstanding balance with WECARE and that you abandoned Nahla for over 24 hours while you refused to come and pick Nahla up. But, we absolutely refused to serve you as a client,... read more
One star isn't even deserved. Was heading to Bowie Emergency Vet when they called to say they were not accepting patients due to high capacity. OK... Plan B.... Waldorf... I got to this location at 10:35 a.m. Prior to getting here I called and asked the receptionist if they had the equipment to scope my dogs nose as that was what was needed (he had a nose bleed). I was told Yes! At 2:35 we were called back. At 4:00 I was told by the on-duty Doctor that she was not qualified to operate the scope but Dr. Fox would be in at 6p... read more
Business response:
Katie - Clearly you saw how busy we were the day you presented for a Rhinoscopy. This was not an emergency procedure - this was a request for diagnostics that could wait until an appointment could be made with a Internal Medicine specialist. It is not common for any hospital to be able to perform these diagnostics on a walk in basis... which is why we told you that we could not perform the procedure for you. Yes, you did call the hospital and asked if we had the equipment, which we do. But unfortunately, not enough hour... read more
The worst experience ever do not take your pet here!!! I repeat do not take your pet here. Staff very rude and unprofessional the manager is not a good listener. Terrible piss, poor customer service experience. I paid $650 for nothing. If I can score you a negative I would. Please take your fur babies elsewhere.
Horrible experience here! Don't ever take your animals here! My husband was there over 6 hours and they diagnosed my dog wrong 750 dollars later! What a joke of a place!
Experienced poor customer service and a long wait time. After two and a half hours of waiting AND being told it would be another hour wait time, I left. They don't communicate with waiting patients, they just leave you sitting there.
ABSOLUTELY AWFUL...This was the worst experience of my life. I took my child, my ride or die, my heart, my everything here on Sunday for evaluation. After years of avoiding this place due to previous bad experiences I decided against my better judgment to take my dog here. Worst decision I ever made. My dog became suddenly sick on Sunday. At first it seemed like she was in good hands. She was going to be admitted for pancreatitis and kept overnight with the hopes of going home on Monday. I called several times on Monda... read more
I was extremely disappointed in the services I received at this facility. Being in the healthcare field for 17 years it saddens me to see where our system is headed. Clearly this facility does not "care." I had a newly diagnosed diabetic cat in DKA and was given no instruction on how to properly care for him at all. Advocacy should never be depicted as aggression yet often times, especially for those in the black and brown communities, anytime we question authority we're seen as being rude and aggressive. Proof of all... read more
If I could give zero stars I would. Do not recommend AT ALL. Place is extremely rude, racist and unprofessional. They don't know what they are doing here and are EXTREMELY MONEY HUNGRY. They show no sympathy for you or your pet at all. I don't even know why this place is even still in business.
Business response:
Dear Arjaee. You presented with your pet, Saks, on 1/2/24. On your check in sheet, you indicated you brought Saks in for a ‘purple bump leaking pus’ that you noticed 4 days prior and checked off that your pet was still eating, drinking, had no vomiting or diarrhea, and had no other concerns. After waiting for 15 minutes, you advised our receptionist that you needed to leave but would return later. You were advised that when you returned, your pet would need to be checked back in and you would be placed at the end of the li... read more
My 2-year-old Frenchie ate a corn on the Cobb back in July of 2023. Even after him swallowing the Cobb my dog was still full of life per usual, he is well taken care of and spoiled rotten the only issue he was having was throwing up. The closest emergency vet was the Waldorf emergency care. Upon arriving the front desk staff was friendly and was quick to get us checked in. I explained what had happened and they suggested they do a cat scan to see where the Cobb was at. I was asked to put a $600 deposit down and without hesit... read more
Frequently asked questions about Waldorf Emergency Care
How is Waldorf Emergency Care rated?
Waldorf Emergency Care has a 3.3 star rating with 894 reviews.
When is Waldorf Emergency Care open?
Waldorf Emergency Care is open now. It will close tomorrow at 12:00 a.m.