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Serra Veterinary Hospital Inc.

4.3
  • Veterinarians
  • Sunnyvale, CA

About this business

HealthcareVeterinarians

Location details

520 W Fremont Ave, Sunnyvale, CA, 94087, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.3569 reviews
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Georgie P.'s profile image
Georgie P. 
rating
6 years ago

We discovered Serra Vets through Yelp and after reviewing what great things other dog parents had to say about Doctor Nat's practice, I decided to give them a call. Our beloved dog Odessa was in need of TPLO surgery and although our local vets had given us a specialized vet recommendation for the knee surgery, after I visited I wasn't convinced that the place they'd suggested was the only option for having her treated (neither was our highly astute and intelligent cattle dog who shook the whole time we consulted with them). ... read more

Business response:

We would like to thank you for this amazing review, Georgie! Our team is dedicated to providing you and all of our patients with only the best service and care there is to offer. It's so nice to hear that our staff helped to make your experience such a positive one. Thank you for choosing Serra Veterinary Hospital! 

Anna 3.'s profile image
Anna 3. 
rating
6 years ago

Best veterinary hospital in the Bay Area; I cannot rave enough about Dr. Natt and his staff here at Serra! We found Serra after having a horrible experience at a different veterinary hospital and I can confidently say one of my dogs would not be here with us today if it was not for the extraordinary knowledge and care by Dr. Natt. One thing I greatly appreciate about Dr. Natt that sets him apart from others is that he goes above and beyond by reaching out to other specialist to get to the root of the problem to ensure qualit... read more

Business response:

Hi Anna, thank you for leaving us such a wonderful review. We are thrilled that you've had a positive experience with our practice; our staff will definitely be happy to read what you wrote. We put customer service and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for choosing Serra Veterinary Hospital! 

Andrea H.'s profile image
Andrea H. 
rating
6 years ago

What I love about Serra that you won't get at other (larger) veterinary hospitals (aside from very reasonable pricing) is the personable approach from their incredibly nice and caring staff. After I adopted my senior dog 2 years ago, Dr. Natt was able to help diagnose and treat numerous health issues. He always keeps me well informed of my dog's needs and the best options. The entire staff knows my name and my dog whenever I come to visit, which shows me how much they care! 

Business response:

Thank you for such a wonderful review, Andrea! The team here at Serra Veterinary Hospital is thrilled that you're consistently happy with our services. Our staff always does their best to go above and beyond and we are elated that that reflects during your appointments. Thank you for choosing Serra Veterinary Hospital! 

Nicole W.'s profile image
Nicole W. 
rating
6 years ago

Dr. Natt is fast, efficient, straightforward, and he doesn't waste your time. I've been to multiple vets, but I stopped and continued to take my cat here. The service here is great and the staff is so helpful and considerate. 

Business response:

Thank you for leaving a great review, Nicole! Our staff knows that making a visit fast and efficient is the key to great service! 

Paul R.'s profile image
Paul R. 
rating
6 years ago

I love this place. We take our dogs there all the time. Dr is so gentle with our pet that our pets looking forward to the visits. 

Business response:

Thank you for taking the time to leave us the great review, Paul! We really do care about our patients and we are glad your pets look forward to visiting our practice. Thank you for choosing Serra Veterinary Hospital! 

Warren F.'s profile image
Warren F. 
rating
6 years ago

That's weird about Robin M.'s review, my dog who is also not trusting and has separation anxiety snapped at the blonde front office girl when in an attempt to bring a box of dog food she rushed over to my truck with no regard of my dog next to me, and who had just had his muzzle removed from inside the vet. His instinctive behavior took over after a very well mannered visit in the vet. He got her pants with his teeth, but fortunately no skin. I'm puzzled that a "trained" vet employee would do this to a dog who has been there... read more

Owen X.'s profile image
Owen X. 
rating
6 years ago

We have been there for years until recently they force us to change the time of an appointment scheduled weeks ahead, simply because they don't have earlier appointment and want to leave earlier. I understand that if there's something urgent and we can certainly reschedule the appointment. But for something like the excuse above, if we cannot come earlier then we should honor the original appointment. We will never be there and the vet is fine to infringe appointments and lose loyal customers just for leaving 30 mins earlier... read more

Gurnam G.'s profile image
Gurnam G. 
rating
6 years ago

The hospital is immaculate clean and very experienced and caring team Will always recommend The pricing is very reasonable and the quality is high grade. They are never pushy in their dealings and always give you detailed information on everything they do for you. Also they do very wide variety of procedures Saves you time and minimizes stress 

Galina C.'s profile image
Galina C. 
rating
6 years ago

I had three cats. This is my summary of this "hospital" encounter: It took me 6 months to kind of stop crying and start saying something, and here is my email to them: Bubba died in Feb 2019. You were unable to diagnose him, neither to treat him decently while he was at your facility. $700 a visit for some unnecessary x-rays, and "nothing wrong with him, let's monitor, please come again (and bring more money) - doesn't make any sense to me or make me trust my other pets to you. It was twice then you gave me "for DOG only" me... read more

Frequently asked questions about Serra Veterinary Hospital Inc.

How is Serra Veterinary Hospital Inc. rated?

Serra Veterinary Hospital Inc. has a 4.3 star rating with 569 reviews. 

When is Serra Veterinary Hospital Inc. open?

Serra Veterinary Hospital Inc. is closed now. It will open at 9:00 a.m.