Santa Monica Pet Medical Center

Paula S. 

on Yelp

5 years ago

I called to make an appt for my cat and front desk wanted $175. up front before you walk in the door. I was surprised and I said so, and the woman immediately hung up on me! I called back and asked why she hung up on me with a lame excuse. I am guessing she is so tired of people responding negatively to the policy that she can't take it anymore. What kind of doctor has this policy? A greedy one. 

Taylor S. 

on Yelp

5 years ago

Horrible staff. Horrible customer care. TBD animal care - left unresolved? Wouldn't recommend to a soul. DO NOT GO HERE 

Kristina M. 

on Yelp

5 years ago

I have been to this place with my golden retriever several times as this is the closest vet to my home. I really tried to love it. Front office staff couldn't care less about your pet, your time nor wallet. On couple occasions there had been a calculation mistake made and we got charged more. After trying to understand the charges we did catch an error in billing but the front office staff just made "a face" and refunded the amount of the service -- not the tax. Another time I called in to order a medication and I was t... read more

Michael C. 

on Yelp

5 years ago

This center is terrible. The reviews are correct. They have the worst doctors and also the worst customer service. They are always running late. On top of that, they are liars and they overcharge to treat your pets. We recently brought our dog in for a check on an ear infection. They didn't use a scope, they didn't do a thorough inspection. After 5 minutes the doctor said the dog was fine and wanted to upcharge us to clean his ears. I called and spoke to the owner to express my dissatisfaction and she told me that the doctor... read more

Joanne M. 

on Yelp

5 years ago

I gave them a third chance and I AM SOOOOO disaappinted. It's simple- do the right thing. Make the furry guy better. Take your $ incentive out of it and provide good service. This place is a rip off. A business more than a health clinic. Took my dog back because his issues weren't completely solved by my other vet and I reallllly wanted to like this place. They were so close and the vet was so friendly to him. And SMPMC, they let me down. Everything is an up-sell opportunity to them. My dog did well with an allergy pill... read more

Kat K. 

on Yelp

5 years ago

I wish I can give this BUSINESS 0 stars. This place is nothing but a business. They don't care about your fur babies, just your wallet. I am beyond disappointed and frankly beside myself with my first and last experience at the Santa Monica Medical Center. The technician that came into the room did not know how to handle a dog I really wish I knew her name (short black hair, & glasses) because she should not work with animals if gets SO annoyed with them. As my dog was excited she told him' okay that's enough licking' - W... read more

Emily S. 

on Yelp

5 years ago

I just wanted to express how upset I am with SMPMC for being partially responsible for my cat's illness. As a healthcare provider I understand patients need to be seen in order to monitor and fill their medication. I recently dropped her vial of insulin on the floor and called to get a refill- the assistant and physician would not fill it because she had not been seen in a year or more. However, this clearly was an urgent and unique matter. I was unable to get to the vet's office that day or in the next few days (due to work... read more

Robert B. 

on Yelp

5 years ago

This is a veterinary practice for the well-heeled. Heaven forbid you wish to use an online discount pharmacy to avoid the high costs of SMPMC's dispensary. Their internal communication is simply awful, resulting in the client's being told one thing by their veterinarian and quite another by the front end staff (my issue involved prescriptions and refills written in the chart and trying to get SMPMC to act on those prescriptions from our vet). After some days of trying to get prescriptions filled, if you let your frustration ... read more

Carl H. 

on Yelp

5 years ago

A few years ago I would probably have rated them higher. Everytime I go in I'm seeing a different vet, than the last time so there is not the continuity of a vet who knows your pet. Prices have gotten astronomical, as well as wait times with an appointment, and they make you do tests that in all honesty are not always required in my opinion. I recently called for an appt, saying my dog was sick and could they get me in. They wanted me to wait 4 days-----no thank you, after being a customer for 18 years, and having just sp... read more