Santa Monica Pet Medical Center

Jasmin S. 

on Yelp

3 years ago

No way! Stay away! I just hung up the phone with this place. The incompetence here is unreal. I called to set up an appointment & the girl who answered, Jackie, was speaking so fast & could barely finish a sentence and wasn't listening, whe I asked her to spell my last name, I did spell it slowly & phonetically, she screwed up & I was giving her the correct spelling abs she put me on hold (maybe it was traumatizing lol) then another lady picked up and she the. Transferee me to Cece, who was asking me for my name all over aga... read more

Mitch R. 

on Yelp

3 years ago

Stopped going here a 3 years ago. Due to my current vet being unavailable I decided to give them another try. Putting it mildly Im disappointed. All I wanted was the rx that i discussed with the vet at my AM appointment so I called mid afternoon. End of days rolls by and no news so I called again. The vet didn't bother and went home. They were going to suggest emergency rooms which only made it worse and they wouldn't consider allowing another an on staff vet to write an rx for uti. This is what $500+ buys you at smpmc. Ne... read more

Sydney H. 

on Yelp

3 years ago

Have been going to this place for sometime and will not ever be returning after today. The two girls at the front were constantly talking poorly about customers in the waiting area, loudly enough for them to hear. Laughing and giggling and ultimately being negative and condescending This place tries to upsell you on so many procedures, shots, x rays, tests, etc. everything not being needed. It is sad to see this place take advantage of people as they are not in it for the well being of our animals, but for profit only. Do n... read more

Gordon A. 

on Yelp

3 years ago

If you have unlimited time and money, this might be a good place. We brought our dogs to this clinic last year. My girlfriend had brought her new pup here, and when she told me what they proposed to charge for some very standard procedures, I was shocked. It was Covid times, so I gave them a break (though we brought the pup elsewhere.) My own dog had an emergency issues with her eyes, so we brought her in. Kind of expensive. Not amenable to allowing me to buy the meds elsewhere. But again, it was Covid. So I gave them a br... read more

Tricia A. 

on Yelp

3 years ago

Our dog had a simple eye infection and that could have been treated simply with a medication. Instead they recommended expensive tests for glaucoma and had us pay for two shots that were hundreds of dollars. It just appears that they do not only overcharge but ask for unnecessart tests. Our Dog has no need to get tested for glaucoma. Happily driving a little further to see a reasonable vet. They also charged us another 90 for a follow up that took 1 minute. Seriously! The Doctor was super nice, but stated he is only an emplo... read more

Richard W. 

on Yelp

3 years ago

Was a client here for 12 years. Will never be back again. Something has changed in this office and it is no longer the caring, pet-centered establishment it once was. I hope the staff here is using the criticism they're receiving to turn things around and get back to focusing on the welfare of the animals in their care. 

Alex Y. 

on Yelp

3 years ago

Our dog Peanut has been going to SMPMC for over 12 years. This morning March 16th, 2022, she was scheduled for her appointment at 8:30 am with Dr. O'Donnell. Traffic was bad as usual going east at I-10W, at 8:32 am I called the office and let them know we are late and will be there at 8:40, the representative told me they have a 15-minute grace period and as long I get there within 15 minutes it should be fine. I told her we will be there before 8:45. Just when we pulled up in the parking lot, we received a message at 8:39 ... read more

Britt P. 

on Yelp

3 years ago

If I could put a 0 I would. This center is only about running up a bill. I took an older dog there with an ACL tear and they stated I needed xrays of 2 hips and both knees to compare the bad one to. In human medicine this is considered unnecessary radiation. Then when my dog had adverse reactions to a medication they gave me I called for a week and they never called me back. They also referred me to a PT who said their exam wasn't enough for PT and I had to redo the exam for a significant amount of money. Word to all, if you... read more

Carolyn B. 

on Yelp

3 years ago

I felt sad to leave this vet practice that is 1 block from my home and cared for my 13 yo dog for 7 years. Please trust all of the people that are saying the same thing. It has become toxic. They are over charging and then shaming people that love their animals one thousand times more than they do. Dr. Hillebrand is a young vet that is paternalistic, condescending and worth avoiding if you do go here. You may have a better experience with Dr. Hernandez, but she only works part time.