Santa Monica Pet Medical Center

Nancy G. 

on Yelp

4 years ago

Do not get travel documents here. We had to stay 3 extra days in Portugal due to not following the EU requirements when we moved abroad a few years ago. Was a client for many years and just returned in April where we have not wanted to venture out - they had no records of my pet so I had to start over as a new client to make an appoinment. Required CC - waiting on hold for 10 minutes then got cut off after not telling me that I would be put on hold. Frustrating to feel like this was about the money instead of listening ... read more

SL D. 

on Yelp

4 years ago

This has been my Pet Hospital since I got my dog. In the past year I have needed them for 2 problems that was serious. One needed stitches and the other he swollen something that needed to looked at. Both during the week and during the day. I was told so sorry can not see him. This is the place I thought would take care of my dog. Needless to say I will be finding another Vet!! Not caring at all So sorry I even started with them 

Jillian S. 

on Yelp

4 years ago

I was with them for 12 years. My cat is now 12. I was SO in love with them and sent so many people to them. I am a very devoted, responsible, loyal person & I was going to ride it out with these folks forever more, even after moving to the Valley. Dr. Hernandez was my main Vet & i LOVED her. She was very gifted, professional, & i felt i was in the best of hands with her. The entire staff was also wonderful all these years. And then, things went south. Looking back, i noticed that when I chose to HEAL my cat from irritable bo... read more

Alex S. 

on Yelp

4 years ago

This used to be such a fantastic veterinary office but now it's worse than awful. Over the last 10 years we've spent over $30,000 here with various procedures for our 3 labs. We don't get our flea preventatives from the vet because they charge 30-40% more than Chewy but until recently they'd always send the prescription to Chewy to fill. Now though, they make you drive to pick the prescription up, and to compound things, they don't tick the refill box but instead force you to go back every time. The owner, Mark, a man who's ... read more

Jillian S. 

on Yelp

4 years ago

I really wanted to find our new local vet, but unfortunately my husband and I didn't have the greatest experience with our dog. We took our 2.5 healthy dog to get an overall checkup, but also to address some excessive paw licking. As a first time patient, it was very off putting to receive a call from Dr. Hillebrand listing off several recommendations/costs/procedures which ended up totaling $500. I prefer doctors that start minimal or even recommend alternative suggestions that would be cheaper or even lifestyle changes. Ne... read more

Susan P. 

on Yelp

4 years ago

This place has really gone down hill. We have had to call THREE times to get lab results for our pet. We brought in the sample over two weeks ago and were billed for the results which have not received. They are two busy to care about your pet, but not busy enough to bill you. 

Pardis R. 

on Yelp

4 years ago

One of the worst experience of my life. I moved recently from New York to LA and I needed a loving vet for my cat, I decided to go with this place according to the review and location. It was a mistake as it looked like a shop to get money from you without showing any sincere care for your pet. I had a hard time to get a chance to talk to the doctor and hear her advice. I couldn't trust their advise as I wasn't sure if they actually checked my cat's health history. It was a one time visit! I found another vet who loves m... read more

Skye M. 

on Yelp

5 years ago

Horrible Staff - writing on behalf of my grandmother. 

Joanne B. 

on Yelp

5 years ago

This response from Santa Monica Pet is totally NOT our experience or many other former clients. There was very little cohesion between the vets and they trade days to the degree that they had no idea that our dog was really dying and they never checked in and never showed any care. It is completely false that Sue Downing charged us for the many phone call she did with great care you may find it difficult to believe that people can be that generous but they were and Santa Monica Pet simply did not show that care at any tim... read more