Santa Monica Pet Medical Center

Zoey B. 

on Yelp

2 years ago

I was not pleased with the medical exam my pet received. Vet rushed through appointment, acted like she didn't really care and missed several outstanding issues with my senior dog. Tried countless times to resolve with management via phone calls and a visit with NO response. They are unorganized, unprofessional. Do not recommend this clinic. Please see ALL the 1-star reviews below. 25 one/two star reviews within the past year!!! The customer is ALWAYS right!! All disgusted with this sad place. Should be turned over to a new... read more

Marc P. 

on Yelp

2 years ago

Wow! How the service has gone down over the past couple years. Dr. Katherine A. Hillebrand cannot make herself available the day of a specialist coming in, to give me information on my pet's diagnosis. I had to wait over 24 hours. Then I had to ask her 3 separate times to provide the information in a way that I can understand it. Then the pharmacies they gave me prescriptions for are closed on the weekends, so now I have to wait until Monday. Also, don't get an appointment with Dr. Be very careful in going to this veteri... read more

Carey H. 

on Yelp

2 years ago

Sadly still no calls from my vet after two days. I know my vet works part time but yet wouldn't they have any vet call me. But I did get a charge for a cone I asked for and I had to call bc they didn't send a receipt. Why would the vet not follow up on my pup? Why would you just send me a bill. And why can nobody get a same day appointment for a sick pup 

Tammy L. 

on Yelp

2 years ago

DO NOT RECOMMEND! They recommended prescription food for my pup's vomiting when in reality she has roundworms and the medication they gave us for her roundworms, with no information passed on potential side effects, resulted in her throwing up 5 times in under an hour and a trip to the ER. My pup is 17 weeks old -- the lack of care for our pets at this organization, information provided and overall service is awful. Nobody should take their pet here as they simply do not care about their wellbeing. Below for more details on ... read more

Fareez A. 

on Yelp

2 years ago

there are some good doctors here but my last visit was the final straw. one of the doctors completely missed a double ear infection on the first visit and i had to come back again, and I got charged for both visits even though the doctor failed to address the root cause of my dogs pain on the first visit. scammy & not always friendly to people of color. there are better options. 

Briana V. 

on Yelp

2 years ago

I should have read the reviews on here instead of google. This is one of those vets that behaves like dishonest car mechanics and try to squeeze every last dime out of you...but it's even worse because they're exploiting your love for your pet. The prices are exorbitant. And she kept trying to push Nexgard on us even though I made it clear we prefer another brand. Lo and behold it shows up on our price estimates. This is the "Saul Goodman" of veterinary practices. 

Alice H. 

on Yelp

2 years ago

I probably should have read reviews before taking my puppy here. My vet's practice is short staffed, so they are not doing surgeries now. I needed to find a local vet to take care of my puppies spay. With our first visit, I signed in on the clipboard at reception. I was early and waited patiently in the lobby for about twenty minutes when I received a call on my phone saying I missed my pets appointment. Ok, I'll let that slide, but seemed strange. The appointment was to meet vet and get an estimate for the spay procedur... read more

Steph C. 

on Yelp

3 years ago

Terrible service and they charge you $60 to clip nails. They charge 2x or more than any other vet for shots. The bad reviews are all true. Avoid this place at all costs. 

Rachel T. 

on Yelp

3 years ago

First timing coming in: 1. Brought in a fecal sample, that was just thrown away (mentioned this to the doctor and asst.) 2. Asked for a bordatella shot, they brought her back to me without administering, doctor forgot to write it down 3. My dog was given ear meds.. $70/ear, $140 total, had never heard of the med looked it up you can buy online with a prescription $25/ear, $50 total. A 70% mark up?? Came in Thurs, emailed Friday morning when I noticed the fecal matter analysis wasn't on my receipt, and wanted to understand... read more