Santa Monica Pet Medical Center

Mary A. 

on Yelp

4 years ago

FRAUD! I had a small charge on my credit card from Santa Monica Pet Medical Clinic, a company I had never heard of before. When I called to ask about the charge, the receptionist Jessica was very impatient with me and wouldn't connect me to a manager. She said the manager would call me back. After two hours I called and asked to speak to the manager and a different clerk very kindly and cheerfully connected me. The manager at first said she hadn't gotten to all her emails. Then shortly after that, she said that she did not f... read more

Trey T. 

on Yelp

4 years ago

Tried to set an emergency appointment for a very sick dog. I even offered to pay $5000 to get her in. They just laughed at me told me they are booked and to get lost. Pitiful place. Don't take your dog here if u care for her! 

Sue W. 

on Yelp

4 years ago

JUST AWFUL MANAGEMENT! Go any place but here! Totally unprofessional and only want your money! Run don't walk! Don't trust me? Read the reviews and see for yourself! 

Toni D. 

on Yelp

4 years ago

If I could give zero stars I would. Dr Hillebrand was the most caustic vet I have encountered in 40 years of owning pets. I was shamed for inaccurate scenarios regarding my rescue who does have fear issues. He is under five pounds. There was not a subject I was not shamed about and then was upsold treatments that were superfluous. So for 1,200.00 I am never returning. Pacific Palisades vet center is my normal vet and they are so lovely to work with. In 2001 I went to SMPMC with 2 dogs that were cared for by Dr George and Rob... read more

Keith B. 

on Yelp

4 years ago

They over charge. Before my dog went into surgery they had me sign a contract saying the final medical bill would be between two prices (a lower amount and a higher amount and it absolutely 100% would not be higher than the highest amount quoted). Well after the procedure they bring me the bill and it's higher than the amount in the contract. I questioned the vet, Dr Woo, and she said that it took her longer than needed to do the procedure. That defeats the purpose of a contract. You shouldn't have a client sign a contract t... read more

Chris J. 

on Yelp

4 years ago

Awful, awful service. Disorganized. Overbooked. Rude. This place doesn't deserve your service. 

Rob L. 

on Yelp

4 years ago

We've been taking out Bernese there for years. The are not considerate about your time. They overbook and are always late on your scheduled appointment. We try to schedule the first appointment in the morning. They are still 20 min late. There excuse is that the Doctor is running late. This is very unprofessional. Also,it's a really expensive pet center. Some of the staff is rude. Snowflakes to say the least. 

Patrick S. 

on Yelp

4 years ago

AVOID like the PLAGUE. I brought our Yorkie here for treatment due to a lacerated paw. 'Doctor' Bijlani recommended an antibiotic (the wrong one) and sewed up her paw pad improperly. . When I spoke to the clueless Manager Robin she said 'well just keep bringing her daily to change the bandage ($250 per visit) then we'll see if the toe needs to be amputated. It's only a toe'. Mind you we are not first time customers, we have been coming here for a few years but never needed serious care until this accident. You know... read more

Sarah R. 

on Yelp

4 years ago

They may like your pet but they like your money a whole lot more, and they"ll prove it to you beyond a reasonable doubt. I strongly encourage potential clients to read through the negative reviews written here. See a pattern emerge? Many of us are long-term clients who have been loyal to SMPMC for years. Take note of the tone the owner, Kirsten Pirkl, uses in her responses to these very unhappy people who entrusted SMPMC with their family members' lives for years. Her responses are hostile, unprofessional, and quite frankly,... read more