Santa Monica Pet Medical Center

Jen B. 

on Yelp

4 years ago

I don't typically write reviews for anything, but I will make an exception this time around to save anyone else from dealing with this nightmare. This is the absolute worst vet I have been too in Los Angeles and NYC. They used to be great, Dr. Bijlani is fantastic individually and their previous employees such as Robin were fantastic, but their new employees are the most unprofessional group of people I've encounter and they should be embarrassed at their level of service. They are rude, overpriced and refuse to return phon... read more

Ali R. 

on Yelp

4 years ago

For some reason, my previous reviews were removed but I just want to echo what many other unhappy customers have reported. Since this vet possibly changed owners (I am not sure) they became more about $$$ than animal care. My pet was a customer for almost 7 years until they terminated our relationship because I disagreed with their diagnosis from an intern (not even a real vet) and asked to speak to a manager. Not only did a manager never phone me back, the diagnosis was wrong. Some intern said my dog was riddled with cancer... read more

Josh L. 

on Yelp

4 years ago

I have enjoyed going to SM Pet Medical for the past 10 years. While the prices are high I have enjoyed the convenience of going to a place close by and don't mind paying extra to support a neighborhood business. I recently called them to ask when I could come in and get a flu vaccine for my 1 year old dog as I have for previous vaccines and as stated on their website. I was told to go somewhere else, that per the owners, Mark and Kristen's instructions they would not be scheduling first doses of vaccines. Justly, I'm upset.... read more

John S. 

on Yelp

4 years ago

I'm a 72 year old cancer patient with limited traveling ability. I live with a small dog I have for company. I can't risk his life with this virus and was asking the woman on the phone for help in dealing with this or information on how much at risk he can be. She was very dismissive. She talked over me and did not listen to my problem. I don't see how one can trust your pet to a Vet that is so rude and unconcerned. I am still trying to take care of my dog. 

Sunset F. 

on Yelp

4 years ago

We have been going to this Vet for 40 years. Over the last year the service has gone downhill significantly. My dog was misdiagnosed with heart failure and it turned out the dog has cancer. I was given ZERO follow up with the Vet, no guidance for treatment, and the oncology referrals they recommended- NOBODY was taking new patients. As long term clients we were disheartened the lack of caring and follow through. We have another dog who stopped eating and drinking 4 days ago, we called to get an urgent appt with the Vet an... read more

Em V. 

on Yelp

4 years ago

I really love some of the vets here (George and Hernandez specifically) so this review is hard. I have been coming for years and have always been hesitant to write this but this place is rough and increasingly frustrating to deal with. Super hard to get appointments, really REALLY expensive these days and the front desk staff leaves a lot to be desired. Sometimes you might catch a moment where everything is working but a lot of the time it is very frustrating most always drains the bank. Also the responses to some o the frus... read more

Lynn M. 

on Yelp

4 years ago

My dog Emmit, barely 9, died of cancer yesterday. Santa Monica Pet Medical Center MISSED ALL OF THE WARNING SIGNS The vets (we saw 2) wasted time on three UTI tests, making us wait 8 days each time for test results. Meanwhile, the cancer was metastasizing. It took them OVER A MONTH to refer us to an Internal Medicine vet for further testing. There was never a sense of urgency from them, even when they recommended getting an Ultrasound with an Internal Medicine Vet. After wasting so much time with them I decided on my ow... read more

michelle f. 

on Yelp

4 years ago

This place is a rip off , wanted to buy flea medication for my dog wouldn't let me buy till they saw my dog .All of her shots where up to date , wanted 300.00 for visit went to petco saw there vets on that Sat for 1/3 the price .Use to be a good vet but not anymore extremely rude .....what happened ,sad ,sad 

Mary A. 

on Yelp

4 years ago

FRAUD! I had a small charge on my credit card from Santa Monica Pet Medical Clinic, a company I had never heard of before. When I called to ask about the charge, the receptionist Jessica was very impatient with me and wouldn't connect me to a manager. She said the manager would call me back. After two hours I called and asked to speak to the manager and a different clerk very kindly and cheerfully connected me. The manager at first said she hadn't gotten to all her emails. Then shortly after that, she said that she did not f... read more