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Rau Animal Hospital
- Veterinarians
- Glenside, PA
About this business
Location details
2135 Jenkintown Rd, PA, Glenside, PA, 19038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:30 p.m. | |
| Tue | 8:00 a.m. to 9:30 p.m. | |
| Wed | 8:00 a.m. to 9:30 p.m. | |
| Thu | 8:00 a.m. to 9:30 p.m. | |
| Fri | 8:00 a.m. to 9:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
less waiting time once you get in a room to see the vet would be great
Very expensive
I don’t understand the the prescription for Bears food, Hills science diet metabolic and mobility dry and canned cannot be faxed to chewy.com where we but it from. Why do we have to go out of our way just to pick up a piece of paper for food?
Business response:
Hi Lori, I am sorry for the confusion, we recently started faxing prescriptions to Chewy for food. We don't send them for medicines. We clearly could have communicated this better to our team. I am sorry for the inconvenience this caused you. If you experience a problem again, please reach out to me. Thank you , Amy Kline
Just want to add one note. My experience with the DR. Was good. Just dont understand why I had to wait so long. I had 8pm appoinmwmt so I arrived at 745-750p there was no one in waiting room and I didn't get to see DR until almost 845. I dont know why just seems extremely excessive. Not great first impression.
Waited over 45 minutes to be seen at a 10am appointment. Received valuable information about my pet's needs. Pricing was super expensive and I had to pay for a test I didn't ask to have done.
Business response:
Hi Matt, I am sorry we were not at our best for you. While we don't like when our patients have to wait long to be seen we do see our own emergencies and that can cause a delay . I do hope that it was communicated to you that your doctor was running behind. Also if you feel as though the test you had done was not something you wanted or expected we will reimburse you for it.. Please reach out to me so we can discuss it further. Take care , Amy Kline
You take great care of my cats.
Business response:
Thank you for reviewing Rau, we appreciate it greatly!
no
Business response:
Thank you for rating Rau, we greatly appreciate it!
My phone consultation with Megan King on Monday, March 11, 2019 was beyond unhelpful. On the call, she was rude and ill prepared as it was apparent she had not taken the time to review Mac’s medical record. Her manner was condescending manner which made the situation significantly more stressful. Mac has gotten care at Rau since I got him from PAWS over nine years ago. I’ve never before been treated callously by one of the staff there. Although, I recognize her unprofessional behavior does not reflect all staff, I’m not sure... read more
Business response:
Hi Reggie, I am so sorry you had a poor experience with us. I would like to talk to you so I can understand what happened and help us improve our customer service. If you are interested please reach out to me. Thank you , Amy
Dr. Rozak providing great care to Mac when I brought him the in for an emergency visit on the evening of 3/11/19. This was a great relief after the awful experience I’d had earlier with Dr. Megan King via the phone earlier that evening.
Business response:
Thank you for your review on Rau. We're happy Dr. Rozak could provide you with the care Mac needed. We hope he's doing better.
Frequently asked questions about Rau Animal Hospital
How is Rau Animal Hospital rated?
Rau Animal Hospital has a 4.7 star rating with 2,755 reviews.
When is Rau Animal Hospital open?
Rau Animal Hospital is open now. It will close at 9:30 p.m.