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Rau Animal Hospital
- Veterinarians
- Glenside, PA
About this business
Location details
2135 Jenkintown Rd, PA, Glenside, PA, 19038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:30 p.m. | |
| Tue | 8:00 a.m. to 9:30 p.m. | |
| Wed | 8:00 a.m. to 9:30 p.m. | |
| Thu | 8:00 a.m. to 9:30 p.m. | |
| Fri | 8:00 a.m. to 9:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
I was extremely disappointed with my visit with MD Murphy. I was billed for a physical exam- and the vet never one placed her hands on my dog to assess his teeth, skin, auscultate his heart, or anything! She spend most of the visit pushing products on me instead of assessing my dog and listening to feedback about my dogs health. I had hope that Rau was a great place since in past you we’re able to save my dogs life- but I am beyond disappointed in the poor assessment given to my dog my Margaret Murphy. Other than looking in ... read more
Business response:
Hi Lillian, I am sorry you had a bad experience with us. We would love to have you come back in for another exam at no charge if you want. I will say that sometimes an exam is performed and an owner is not aware . I do see that the doctor had recommended a heartworm test and flea and tick medicine, we do feel these are important . We do practice best medicine, which means we recommend the medical standards put forth by the American Veterinary Medical Association and then let the owner decide what is best for them and their... read more
I would appreciate if there was a printed out paper with the cost of services and possible medications before officially agreeing to pay and before paying. A chance to see what I will be paying for, ask questions, and know what I will be paying. Some people might have to not get something because of the price, but it’s hard to say no or bring it up when the first time you hear the price is when the business person comes back for your payment. Other than uncertainty with what I was paying for, the service was AMAZING! I love ... read more
The Rau Animal Hospital team is Great! They are thorough, consienscous and kind. My reason for four stars and and not five, is I have at times felt pressure to do tests I cannot afford or do not fully understand the costs and Rau is expensive. We have six pets and the cost for basic care is very high.
I came by to pickup up a prescription for Apoquel for my dog Lincoln the other day. I was taken aback by the price and my wife felt the same when I told her what it was when I got home. After looking at receipts from the same script we had filled at PennVet in the past, and doing research online for what others charge, you are an average of $40 more. How do you justify this pricing? My wife and I are both very upset by this discovery.
Business response:
Hi Matthew, thank you for your feedback. We are aware that our pricing is higher than some other pharmacies and have been working on getting from other sources. Larger pharmacies are able to buy this in bulk and receive better pricing than we can. That being said we were able to negotiate with a vendor to secure better pricing enabling us to lower our prices . We are willing to credit your account for the difference between the old and new price. We have credited your account $33.75 . If you have any questions please reach o... read more
Please do not roll your eyes when discussing our cat's symptoms and condition. I understand your frustration at diagnosing in the absence of extremely expensive tests for an older cat, but rolling of eyes at your associates does not mitigate the seriousness of our concern for a beloved family member. Very disappointed.
The wait was long but understandably with only 1 doctor in the office. Otherwise, fine!
Business response:
Thank you so much for the review, we greatly appreciate it. We apologize for the wait.
Dr and Katherine were great! Sensitive and showed a level of concern that mirrored my own. I felt the course of care was appropriate and Dr advised of costs to perform blood work so that I could make an informed decision. I appreciated that! However, I wish the same had been disclosed when I made the appointment earlier that morning.. It wasn’t until after I looked at the itemized bill and saw a $72 Sunday fee!! It would have been nice had that been disclosed when the Sun appt was offered.. and it should have been reviewed a... read more
Business response:
Hi Nicole, I'm sorry we didn't communicate very effectively with you. Our policy is to let our clients know about that charge when they schedule the appointment. Given the fact that we did not do that we will credit your account for the difference. We are in the process of updating our phones this month and we will definitely use your feedback to help set up our messaging. I hope your cat is recovering well. If there is anything we can do for you , please don't hesitate to reach out. Amy
I love all the vets at Rau. I think they could improve the wait times sitting in the small rooms waiting for the vet. The cost for one visit is also very high. Senior citizens used to get a break on the price, but no longer.
Business response:
Thank you so much for the review, we greatly appreciate it. We will bring up your issues with management. At times it does get busy so we apologize about the delay in the rooms.
The vet we saw, Brianne and the nurse Kathleen were very good. All the other techs and nurses involved in Hailey’s care were also great. Brianne must have accurately pieced together all of Hailey’s vague, but alarming symptoms, because she responded very quickly to the meds prescribed. As you can imagine, we are so relieved.
Business response:
Thank you so much for the review, we appreciate it so much! We're SO happy to hear that Hailey is responding to the medication and doing well! We'll pass on the word to Dr. O'Loughlin and Kathleen!
Frequently asked questions about Rau Animal Hospital
How is Rau Animal Hospital rated?
Rau Animal Hospital has a 4.7 star rating with 2,755 reviews.
When is Rau Animal Hospital open?
Rau Animal Hospital is open now. It will close at 9:30 p.m.