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Rau Animal Hospital
- Veterinarians
- Glenside, PA
About this business
Location details
2135 Jenkintown Rd, PA, Glenside, PA, 19038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:30 p.m. | |
| Tue | 8:00 a.m. to 9:30 p.m. | |
| Wed | 8:00 a.m. to 9:30 p.m. | |
| Thu | 8:00 a.m. to 9:30 p.m. | |
| Fri | 8:00 a.m. to 9:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
I had a very different experience the 2 times I went in. The first was for a very difficult decision regarding my 9 1/2 yr old dog who was getting mean and snapping at us with no instigation. My concern was over the welfare of others and I had already attempted medication. The tech was great- Ester. My visit with Dr O"Laughlin was very negative. I felt judged for my concerns and possible desire to put her down. I did not have the money or the time for behavior therapy. I am in health care (OB/ GYN) and felt like I was being ... read more
This was our first visit to Rau, and we were very impressed. Everyone was very professional and friendly. The Dr. was very straight forward and kept things easy to understand, while remaining compassionate.
Business response:
Thank you for reviewing Rau. We're so glad to hear your first visit was a good one!
Staff was wonderful, as always. Only problem was that you were out of three month flea meds (which was what we were coming in for) Now I will have to come back in much sooner, costing more money and adding more stress to cats. I guess the lesson learned is that I have to check in on your supplies before coming back. But, of course, still love Rau.
Business response:
It was the three month topical flea med for cats...but I forget the name. They got it before...maybe five or six months ago...so it should be in both Reed and Tasker 's records. Thanks for offering to send to us when it is back in stock
I had an appointment Thursday night at 8:20pm for the first time. This is not my usual vet but I needed to find someone to do an ultrasound for my cat. I provided all information ahead of time. When I got there I was told nothing would be completed there and to go to the er. I was told that the dr called Vsec and there was a radiologist on staff who could do the ultrasound that night and they would call and let them know I was on my way. I drove the 30 min to Vsec and waited 2 hours (it was clear they were not aware I was on... read more
Business response:
Hi Samantha, I want to apologize for the miscommunication and for the time you spent taking Colbie to the emergency hospital . I spoke to the doctor who saw Colbie and she believed there was a radiologist on duty at that time , obviously she was wrong. She also believed that Colbie would benefit from supportive care until the time of the ultrasound, including possibly IV fluids and pain medication or antibiotics. She did call and let them know that you were coming , patients at emergency hospitals are taken as they walk thro... read more
Put a link to your "pet portal" on your website home page so that people can find the pet portal
Business response:
Hi JRE, I'm sorry you had difficulty with our website, you actually can get to the portal on the home page in 2 different areas. One is at the bottom of the home page and one is on the slider on the home page. We are in the process of updating our website and will consider you feedback to make it more easily accessible.
when i first started coming to rau, the care and concern for animal patients and human owners was amazing.I referred many new patients over the years-you would call to check on patients, accomodate difficult animals. in more recent years, this has not been the case. i have had curt office staff, difficulty getting emergency appointments,higher prices and vet staff not adept in managing my frightened dogs. i would like to remain with rau but i am afraid the practice has had more interests in making money then in caring for an... read more
Business response:
Hi Sherrie, I'm sorry to hear you have had several bad experiences with Rau. We take feedback seriously and would like the opportunity to discuss the problems you have faced with us. If you would like to discuss this further please give us a call .
I have been a customer for many years, and I have always had a great experience with this facility. This time however, I had trouble trying to get an appointment. I submitted an online request, and received an email indicating that the time I requested was not available and to call instead. I called and made an appointment, but the day of the appointment I got a voicemail letting me know that my appointment needed to be rescheduled due to lack of resources at the time. I called back to reschedule, and it felt like the person... read more
Business response:
Dear Ms. Kline, Thank you very much for your reply and understanding. I appreciate very much that you consider the customer's feedback and that you are making yourself available for further input. However, due to work demands talking on the phone is not always available for me. Thanks again for the follow up.
I’ve been taking my dogs to RAU since 2005. It’s by far the best Veterinary Hospitals I’ve ever experienced. Everyone is so good with my dogs, the hospital is always immaculate and the doctors are really the best. I drive out of my way to go to RAU. A+ And 5 stars!!! RAU is AMAZING!!!!
Smoke and mirrors act leading to misdiagnosis
Frequently asked questions about Rau Animal Hospital
How is Rau Animal Hospital rated?
Rau Animal Hospital has a 4.7 star rating with 2,755 reviews.
When is Rau Animal Hospital open?
Rau Animal Hospital is open now. It will close at 9:30 p.m.