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Rau Animal Hospital
- Veterinarians
- Glenside, PA
About this business
Location details
2135 Jenkintown Rd, PA, Glenside, PA, 19038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:30 p.m. | |
| Tue | 8:00 a.m. to 9:30 p.m. | |
| Wed | 8:00 a.m. to 9:30 p.m. | |
| Thu | 8:00 a.m. to 9:30 p.m. | |
| Fri | 8:00 a.m. to 9:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
I was impressed that your review of our dog's health was concern but not over the top. The answers we received were complete and understandable on each of the varied topics we brought up.
I was impressed that your review of our dog's health was concern but not over the top. The answers we received were complete and understandable on each of the varied topics we brought up.
Business response:
Thank you so much for the review, we appreciate it greatly. We're happy we could provide valuable information for your pet and answer any questions you may have had.
No.
Due to the COVID 19 I was not able to attend my visit with my dog, it was mandated that I wait outside, someone came outside and took the dog then walked inside then I was told that I would get a phone call for payment. The vet called to tell me that he was not able to take blood from my dog during the examination because he suddenly got aggressive. He said, " Standard procedure here, (Rau hospital in Glenside), is that we would wrestle the dog to the ground if that dog is not compliant but that is not what I want to do beca... read more
I have just a few minutes ago written you feedback. This visit was a good one, however, I called your number 3 times and was told that it was going to voice mail. I left my number and finally got out of the car and went up to the window to state that I had been waiting a while and no one was coming out. As soon as I said that, you got someone to come out. YOur staff are wonderful and caring and I know my pets are well taken care of. Costs are expensive and that makes it difficult for me. I love Rau and will be a customer as ... read more
Business response:
Thank you so much for the review, we appreciate it! We are sorry about the phone communication as it is our busy season. We are happy that we were able to help you and your pet out and we thank you for your cooperation during our current process of appointments. Thank you again!
there was a phone issue that left me on hold for 15 minutes when i arrived for my appointment. when i finally hung up and called me back, the person answered argued a bit with me about how there was no one on hold instead of moving forward with getting the appt started for my sick cat. she did apologize later. the technician was kind helpful and friendly. if there's any consideration of video (zoom or something) for conversations with the doctor it would be very helpful. very difficult to go through the stress of a sick visi... read more
Although I was wearing PPE (as was the young lady who picked up my cat from the car), I wasn’t expecting for her to ask about what brought us in. I requested to speak on the phone. I was really uncomfortable holding a conversation with her at my car door, even though she approached from the other side of the vehicle.
Business response:
Thank you for your review, we appreciate it. We apologize about the miscommunication. We assure you that the process is following protocol from the CDC and that our techs are all healthy.
Call 7 times to check in. Put on hold 2 cut off twice, other calls go to voice mail.
Business response:
Hi David, We are sorry you had a bad experience here at Rau. It has been challenging for us at times to manage the increased call volume during these trying times. We have just added a staff member to greet people outside so we can decrease the wait times for our clients and their pets. Hopefully that will help with exactly the situation you just experienced. We appreciate you feedback as we constantly look to improve our service.
I brought Sprout on Monday for a 9:30 am appointment, arriving at 9:20. I called in to report I was in the parking lot. I had to call twice, as the first time I was put on hold for a very long time. The receptionist took my information, vehicle I.d., etc, and said someone would be out shortly. At 10 a.m., after watching others who came after me serviced, I called again and was told no one logged me in. So I waited some more until someone came out for Sprout. after Dr. Rosenblatt (who, BTW, I adore) saw her and spoke with me,... read more
Business response:
Hi Barbara, Please accept our apologies for the long wait, we never like our patients to have to wait for their appointment. It has been a challenge to handle the volume of calls we are getting since the start of the pandemic . We value your feedback as we look to constantly improve our service. We are initiating a new check in strategy to make sure that doesn't happen again . In checking your account it appears we mailed you a bill for the services rendered. If there is anything we can do for you please let us know.
Frequently asked questions about Rau Animal Hospital
How is Rau Animal Hospital rated?
Rau Animal Hospital has a 4.7 star rating with 2,755 reviews.
When is Rau Animal Hospital open?
Rau Animal Hospital is open now. It will close at 9:30 p.m.