Rau Animal Hospital

Stephen L. 

on GeniusVets

5 years ago

Informed the testing on Johann would be 30 minutes but it was over an hour. Also, we were given another pet’s pain medication. Staff were very friendly and helpful. 

Marcy N. 

on GeniusVets

5 years ago

It took an awfully long time between the scheduled appointment and the time Harry was actually seen. I understand that things happen and people get backed up, but it was a long time to sit outside in the car with a nervous dog. 

Mike F. 

on GeniusVets

5 years ago

Staff were courteous & professional, & had set up a good system for managing my pet’s appointment under the difficult circumstances of the COVID pandemic 

Ronald D. I. 

on GeniusVets

5 years ago

I appreciate that you were there for our dog during the pandemic. I'm only sorry that I was not better able to explain the situation which brought our dog into your offices. 

Kristin S. 

on GeniusVets

5 years ago

We had a great visit, and you seemed to obviously know what you were doing. I am a first time dog owner, so the social distancing felt particularly hard, and I could have used a little more guidance : bring a stool sample, what to expect, prices for a visit, etc. As well, the conversation with the doc was helpful, but the notes seemed quite generic and didn't reflect what was done (although the invoice did) or what the follow-up steps were (although the prescription directions were fine. These are little things. We left feel... read more

Kristen S. 

on GeniusVets

5 years ago

You are all great with my dog but getting past the front desk is difficult. I made an appointment on the phone and was asked if I could do 8:00 the next day. I said sure I’ll make sure my child is up early. I got there and no one could find the appointment and here it was for 8pm. I was also told on that phone call I wouldn’t be charged again since my dogs problem had never resolved from the previous visit but then i was charged again!!! Lots of miscommunication with the front desk 

Jeanne M. 

on GeniusVets

5 years ago

Thank you for your help with my little guy. I would not give 5 stars, but would have given 4 1/2 if I could have. You guys were super. Jeanne 

Irma Y. 

on GeniusVets

5 years ago

The care you give is excellent but I have one concern. I saw a charge for medical waste which I have never seen before. This seems excessive in light of the cost of the overall veterinary care that clients need to pay. I work in the medical field too, and also see many other medical providers and have never seen this practice in any of them. I hope you reconsider this practice 

Nancy Etzel / Gabe L. 

on GeniusVets

5 years ago

Thanks for seeing Fletch for his rabies and DHPP vaccines during the coronavirus "stay at home" order, since he was due for his vaccines. We really appreciate all the communication around the appointment, but we're thinking that it's possible that not everyone in your office was communicating with each other. We gave the same information 3-4 times to multiple people, and it became frustrating. We understand that these are trying times, and we appreciate so much that our pup received his vaccinations - hopefully your social d... read more