This profile has been claimed by the business owner or representative.
Rau Animal Hospital
- Veterinarians
- Glenside, PA
About this business
Location details
2135 Jenkintown Rd, PA, Glenside, PA, 19038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:30 p.m. | |
| Tue | 8:00 a.m. to 9:30 p.m. | |
| Wed | 8:00 a.m. to 9:30 p.m. | |
| Thu | 8:00 a.m. to 9:30 p.m. | |
| Fri | 8:00 a.m. to 9:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
We'll be glad when the pandemic is behind us & we can come inside when our pets are seen/treated. The service is still great, but it lacks the personal touch of being there in the treatment room.
Business response:
Thank you so much for the review, we appreciate it greatly. We understand the frustration of not being able to come inside. We too cannot wait until restrictions can be lifted to see our clients again. Thank you for your patience during this time.
no
I requested my kitten have her nails clipped to the dr and the assistant and it was not done. I was not explained when I could drop off a stole sample. I have been coming to this office along time this is the first time I was disappointed
Business response:
Hi Michelle , we are sorry to hear you didn't have a good experience with your kitten. If you would like to bring your kitten back we would be happy to clip her nails for you free of charge.
We have been with stay for 5 plus years now. I understand that with the pandemic, everything is pretty difficult and new. However, there was a lack of communication during my dog’s sick visit. The vet went ahead and performed an X-ray without asking us. Obviously, then charged us for said X-ray. I also thought the instructions for “drop off” were confusing. Two people told us different things. One person said we could leave, then a nurse seemed pretty annoyed that we left. I thought I would Just give some feedback regarding ... read more
I miss Dr. Messina. He’s fantastic, listens to all of your concerns, and his thoroughness is unparalleled. I hope he’s enjoying his paternity leave but I wish we could have seen him yesterday. The nurse was great!
We thought the visit went well, but are still waiting on the results of tests promised yesterday
Business response:
Thank you for the review, we appreciate it. Please let us know if you have not received test results yet and we will be sure someone reaches out to you.
People were very kind. We got the information we needed. However, your prices are too high. This said, we will be looking for a different veterinary hospital.
My exotics vet is allowing 1 person per pet in the building. Yes he takes the pet in the back for the exam cuz he doesn't allow 3 people in the exam rooms hence no assistant. I am much more comfortable with an in person conversation. I realize he owns his own practice and can set his own rules but it is something to consider. Obviously masks are required. I glove also to protect you who are on the front lines. Only reason for the 4. Always get 5 star care from Jane and your excellent staff. Thx.
Business response:
I do understand that you are larger and owned by a consortium. It would just be nice. Tony is traumatized every time you take him away. He's 17 and has gotten visibly older since Ricky passed. WAG was doing Ricky's acupuncture in the parking lot because of his unpredictability with things he didn't like away from me. Tony doesn't understand that I want him to see Jane for the best care. Nothing against my exotics vet but Mark and Jane have been caring for my animals since the dawn of time. Thanks for responding.
Travis has had some vicious moments before the last visit. What are your thoughts?
Frequently asked questions about Rau Animal Hospital
How is Rau Animal Hospital rated?
Rau Animal Hospital has a 4.7 star rating with 2,755 reviews.
When is Rau Animal Hospital open?
Rau Animal Hospital is open now. It will close at 9:30 p.m.