Rau Animal Hospital

Terry A. 

on GeniusVets

4 years ago

We are told in emails (one of which I received today) asking that we call first when we arrive for our scheduled appointment. Therefore, I called from the parking lot but got the answering machine. I waited to get a call back and never did. I asked people coming out if we were allowed to enter and they said yes. Once inside I was told you don’t have to call if you’re masked. I’m very happy with the service you provide for my dog but your email message is confusing. It would be very helpful to take out that sentence about cal... read more

Jennifer 

on GeniusVets

4 years ago

I've been going to Rau for many years. I recently made an appointment for my two new kittens for their first checkup and on the morning of the appointment, it was canceled because the doctor called out sick. The earliest reschedule I could get was Sunday but was informed I'd be charged extra because it was on that particular day. That made me a bit disappointed because our appointment was canceled and being these kittens had never been examined, it was crucial to their health to be seen sooner rather than later. And finally,... read more

Andrew S. 

on GeniusVets

4 years ago

I was charged for a fecal test on my dog that was not performed. I later received an email saying the results for the sample that was never submitted were negative. 

Pet P. 

on GeniusVets

4 years ago

Hello-- I am attempting to give anonymous feedback. Literally every time I come to your practice I feel chastised by either the check-in person in the parking lot or someone on the phone. Give me one minute after I drive up to adjust my mask, OK? Your impatience with me is almost tangible. Minutes later, if I am standing there with my pet waiting for you to call me and come to my parking space to get my pet because that is your directive, that's what you need to do. Also, having your admin call two min after handing me my pe... read more

Mae M. 

on GeniusVets

4 years ago

stuff 

Lisa 

on GeniusVets

4 years ago

PA has dropped all Covid restrictions, except indoor masks, yet you refuse to allow me to come into the building with my pet and you refuse to give me a refill of simple Heartworm meds without a check up (extortion). You are expensive and I refuse to pay your price while having to wait outside. I was told your staff was not fully vaccinated due to medical concerns. If your staff is too ill to receive the vaccine, they should be on medical leave. According to CDC almost all adults can safely get the vaccine. Your office staff... read more

Harriet 

on GeniusVets

4 years ago

Very grateful to get an appt after waiting several months! The process was very smooth. And thank you to whomever cleaned up dear little Sunny who had an accident in his carrier he was so nervous. 

Susan B. 

on GeniusVets

4 years ago

Brought Charlie in Friday, 5/21 at 8am for her dental treatment, 16 teeth were removed and I brought her home at 4:30. She bled for several hours,, and ate and drank nothing that night or the next day. Brought her in Saturday - got new meds. Not eating. Brought her in again Sunday am and Dr. Rosenblatt told me to stop all meds. Monday am and she is just coming out of the fog. I think she was overmedicated. I also got paperwork advising me to purchase products that were essential for a small dog’s dental health. I have brough... read more

Teresa f. 

on GeniusVets

4 years ago

This is a stressful time. Handing your pet over to someone in the parking lot is hard. Roxanne came in for her regular nail appt. and the young lady came out to get her. I told her that Roxanne’s Back nails were fine and she just needed to concentrate on the front. It did not go well. Roxanne ended up with a back nail that is almost completely gone, and somehow two cuts on either side of her front pads, and her front nails are as long as they were when we arrived.. My point is that as her owner, I know my pet and if she had ... read more