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Newport Harbor Animal Hospital
- Veterinarians
- Costa Mesa, CA
About this business
Location details
125 Mesa Dr, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Hi Stephanie, If this is the clinic's definition for amending the issue than I don't know what to tell you. Let me explain once again what the issue is. The issue is that to avoid taking responsibility for refusing to provide a follow up the clinic discharged the patient instead, OUT OF SPITE. Let me repeat once again so there is no confusion. The issue is that Gina (who represents the clinic) did not feel like relating the information to the doctor and discharged the patient instead! No patient no issue! (but there is YELP)... read more
Business response:
Irina, thank you for taking the time to leave your feedback. We never want our clients to feel this way and after many conversations with you, felt that it was the best decision to part ways. We wish you and Roxy the best. - Newport Harbor Animal Hospital
We've had our dog here for a couple of years with no issues until these last couple of days. Our pup needed medication from a specialist they recommended and NAH was checking to see if they would be able to fill it. After being led on for days (with pup still suffering infection) various staff was shifting blame from the specialist to their own staff members on their team as to why they cannot refill it. I was eventually told that they would refill it just this once (after I had waited days and just picked up the medication ... read more
Business response:
Hi Andrew, We are sorry for the frustration regarding the prescription. As we mentioned, we do not normally fill prescriptions prescribed by another hospital for a few reasons, one being that we are not a pharmacy. We did however accommodate this request by having one of our doctors review the case and approve the medication for you. We truly wanted to help, and is the reason one of our managers called to see what more we could do. We are sad to see you go to another veterinary practice, and wish you and your pup the very b... read more
We have been taking our dogs here since 1970's and have always been happy with their services. It's always been a team of intelligent, highly skilled and caring vets along with a great team of support people. We trust them with the lives of our dogs who are our children!!
Business response:
Thank you so much Leslie for the kind words, support, and loyalty all these years. You and your dogs are family to us, and we are truly honored that you trust us with your babies
Dr Wind and recently retired Dr Wade have taken care of my sweet Ray for the past 7 years. They are thorough, attentive, kind, honest and knowledgeable. Ray's care has involved annual check ups, medical tummy emergencies, skin fungus, elbow sprains, benign tumor removal, tooth extractions and more. I couldn't ask for a better experience EVERY time we've needed care. I would never go anywhere else.
Business response:
Hi Erin, Thank you so much for the kind words and feedback. Ray is special here at our hospital, and your loyalty all these years means so much to all of us. Thank you for being part of our Newport Harbor Animal Hospital Family.
Excellent care, docs provide comprehensive explanations of suggested treatments, caring and effective technicians, do not up-sell; good communications/easy to book appointments/good follow-up. Highly recommended
Business response:
Thank you very much Dave for the kind words. We are honored you took the time to leave feedback on your experience with us. The entire staff is truly grateful.
Our 12 year old Poodle/Bijon mix pup, Hugo, was having labored breathing, so my wife and I brought him in first thing this morning. Dr. Wind was short, factual and to the point which is the way I like to have it. She deemed Hugo to be in critical condition, enlarged heart, cardio-myopathy and should be admitted overnight to the "hospital" section of their clinic. Low end estimate $2,500. Not an unusual "ask" in todays environment of almost all corporately owned vet practices today. When my wife, a critical care and hospice n... read more
Business response:
Bill, Thank you for your feedback, though we were sad to see we did not live up to your expectations. We are proud of our staff for immediately addressing your pet’s critical emergency, quickly assessing the issues and offering options for care. We also respect your right not to accept our recommendations. We are glad that we were able to adjust the bill appropriately, addressing your concerns. We are sorry for your frustrations and if your new veterinarian needs anything further, please have them contact us directly. Be... read more
Dr. Ashbran is truly the most amazing veterinarian my family could have dreamed for... I'm a mom of 2 children and a full-time student with little-to-no money. That being said, I also care for a feral cat (which isn't easy) who recently had a horrible altercation with another animal - to me, it looked dire due to his lethargy and limping. After Dr. Ashbran did a simple check, he found no signs of internal injuries other than a puncture to the cat's paw. Therefore, recommended a simple antibiotic injection and "hang back" to ... read more
Business response:
Thank you so much Lindsay for the kind words, and for taking the time to express how you feel about your visit with Dr. Ashbran. We couldn’t be happier to hear that your kitty is feeling himself again, as that’s most important to all of us here at Newport Harbor Animal Hospital. Because you cared so much for the feral cat, you did a very unselfish thing by taking responsibility for its health.. what a wonderful thing. You deserve a lot of credit as well. Thank you for choosing us, and trusting us with his care.
We have been with NHAH since Comet was a puppy. They have always been there for us, through COVID and now through Comet's cancer. Comet is almost 10 yo. dr Ashbran is caring, thoughtful and informative. The staff are super. For example, we needed lab data sent to her oncologists before and appointment. When it didnt arrive before Comet's appointment, I called the office and it was emailed to her oncologist in minutes. Thanks NHAH
Business response:
Thank you so much for taking the time to leave such heartfelt words. We adore Comet, and honored that you have trusted us with Comet’s care for the past 10 years. You are family, and we will always be here for whatever you need.
Dr. Wind and her staff take excellent care of my senior kitty! They respond to emails or texts promptly. They definitely care about my pet.
Business response:
Thank you so much Sheri for the wonderful review. So glad you feel the love and concern from the staff. We appreciate your loyalty as a client very much.
Frequently asked questions about Newport Harbor Animal Hospital
How is Newport Harbor Animal Hospital rated?
Newport Harbor Animal Hospital has a 4.1 star rating with 543 reviews.
When is Newport Harbor Animal Hospital open?
Newport Harbor Animal Hospital is open now. It will close at 7:00 p.m.