This profile has been claimed by the business owner or representative.
Newport Harbor Animal Hospital
- Veterinarians
- Costa Mesa, CA
About this business
Location details
125 Mesa Dr, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I have taken my dog to NHAH for 11 years and had terrific vet care from Dr. Cindy Wade who retired two years ago. I was therefore shocked and dismayed by the inadequate handling of an emergency when my dog ingested rat poison last week. The story: I was on my way of town for a medical emergency (my elderly mother was in the emergency room across the country) when my dog ingested rat poison put out by a friend on his patio. I called NHAH and was told to bring her in immediately. So far so good! My dog was seen immediatley and... read more
I highly recommend NHAH! From the moment I spoke with the receptionist over the phone until the actual visit was over we were treated so kindly by all staff. Our cat is very MEAN and they handled it so professionally, giving us the opportunity to sedate him and wait in the treatment room with dimmed lights until it took effect. The vet was very calm and kind and made us feel at ease in the midst of a very stressful situation. I felt the price for their services and medications was very fair, especially for an emergency visit... read more
Business response:
Hi Keely, Thank you for trusting us with the care of your kitty, especially during an emergency. We appreciate you taking the time out if your day to leave such a heartfelt review, and very pleased to hear that you had the best experience you could given the situation. Dr. Osborne is an excellent veterinarian, and we are glad you got the opportunity to meet her. Welcome to our Newport Harbor Animal Hospital family.
Great staff and amazing vet! I got so much information, and help with the team here. My dog is pregnant and the team here made sure to take all the right steps to ensure a safe delivery, and I am so grateful for them! They also took their time with the ultra sound pictures and gave me in depth answers to all my questions. Overall 10/100 experience!
Business response:
Congratulations on your pups pregnancy! What an exciting time. We are so happy to hear that you had a great experience at our hospital, and that we could help with everything you needed. Thank you for choosing us to care for your pet, and for taking the time leave such a wonderful review. We truly appreciate it.
Just wanted to post a shout out to Dr. Osbourne. What a kind and caring vet. She is a great listener and very knowledgeable . She takes time to talk to people about their their pets, she knows they are part of ones family . So happy to have her taking care of our sweet Lab. The one star missing is because mgt is still requiring their staff to wear the ridiculous masks that near everyone knows by now that there is no evidence at all that shows they are effective, in fact, they are detrimental to ones health. Not good for the ... read more
Business response:
Sharon, Thank you so much for your kind comments. We agree - Dr. Osborne is fantastic and we are so glad you and your pup enjoyed her care and expertise! We appreciate your transparency with providing a 4-star review and hope that we can provide just a bit of clarity on why this policy is still in effect for our team. With a 5-10 day quarantine still in effect, our owners have decided to keep masks in place to try to reduce the risk of an outbreak of our staff. Our team is committed to trying to avoid this to ensure th... read more
Hi Stephanie, If this is the clinic's definition for amending the issue than I don't know what to tell you. Let me explain once again what the issue is. The issue is that to avoid taking responsibility for refusing to provide a follow up the clinic discharged the patient instead, OUT OF SPITE. Let me repeat once again so there is no confusion. The issue is that Gina (who represents the clinic) did not feel like relating the information to the doctor and discharged the patient instead! No patient no issue! (but there is YELP)... read more
Business response:
Irina, thank you for taking the time to leave your feedback. We never want our clients to feel this way and after many conversations with you, felt that it was the best decision to part ways. We wish you and Roxy the best. - Newport Harbor Animal Hospital
We've had our dog here for a couple of years with no issues until these last couple of days. Our pup needed medication from a specialist they recommended and NAH was checking to see if they would be able to fill it. After being led on for days (with pup still suffering infection) various staff was shifting blame from the specialist to their own staff members on their team as to why they cannot refill it. I was eventually told that they would refill it just this once (after I had waited days and just picked up the medication ... read more
Business response:
Hi Andrew, We are sorry for the frustration regarding the prescription. As we mentioned, we do not normally fill prescriptions prescribed by another hospital for a few reasons, one being that we are not a pharmacy. We did however accommodate this request by having one of our doctors review the case and approve the medication for you. We truly wanted to help, and is the reason one of our managers called to see what more we could do. We are sad to see you go to another veterinary practice, and wish you and your pup the very b... read more
We have been taking our dogs here since 1970's and have always been happy with their services. It's always been a team of intelligent, highly skilled and caring vets along with a great team of support people. We trust them with the lives of our dogs who are our children!!
Business response:
Thank you so much Leslie for the kind words, support, and loyalty all these years. You and your dogs are family to us, and we are truly honored that you trust us with your babies
Dr Wind and recently retired Dr Wade have taken care of my sweet Ray for the past 7 years. They are thorough, attentive, kind, honest and knowledgeable. Ray's care has involved annual check ups, medical tummy emergencies, skin fungus, elbow sprains, benign tumor removal, tooth extractions and more. I couldn't ask for a better experience EVERY time we've needed care. I would never go anywhere else.
Business response:
Hi Erin, Thank you so much for the kind words and feedback. Ray is special here at our hospital, and your loyalty all these years means so much to all of us. Thank you for being part of our Newport Harbor Animal Hospital Family.
Excellent care, docs provide comprehensive explanations of suggested treatments, caring and effective technicians, do not up-sell; good communications/easy to book appointments/good follow-up. Highly recommended
Business response:
Thank you very much Dave for the kind words. We are honored you took the time to leave feedback on your experience with us. The entire staff is truly grateful.
Frequently asked questions about Newport Harbor Animal Hospital
How is Newport Harbor Animal Hospital rated?
Newport Harbor Animal Hospital has a 4.1 star rating with 561 reviews.
When is Newport Harbor Animal Hospital open?
Newport Harbor Animal Hospital is closed now. It will open tomorrow at 7:00 a.m.