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Newport Harbor Animal Hospital
- Veterinarians
- Costa Mesa, CA
About this business
Location details
125 Mesa Dr, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
You know how some businesses started a COVID protocol to reduce contact with people and realized that they really liked it? That's what has happened to NHAP. It's a drive-thru vet. I brought my 10 week old puppy in today for her first round of shots. I had several questions that I was waiting to ask the vet: fecal results that no one had called me about, sleep issues, crate-training issues, food issues. But no, come to find out it was just a tech appt. I didn't even know what shots she was getting. While I was waiting for my... read more
Business response:
Hi Traci, It is true that when a client calls for an appointment for vaccines only, we do schedule that appointment with a technician unless the client requests to see a veterinarian, or the patient is on the puppy program. We are always happy to accommodate our clients in anyway possible. Gina was trying in every way to remedy the situation by helping to schedule an appointment with the doctor you wanted to see, because it was last minute, it had to be on Monday. It’s a bit difficult for our staff to communicate with a cl... read more
They are always on time with appointments, adore my pup, and answer all questions via phone and text quickly. I asked quite a few in the appointment and they were not bothered by my thoroughness. When I brought in my pup for diarrhea, the doctor went through all the possibilities and gave me many recommendations for treatment. Followed it to a T and within a week, she is feeling loads better! I can't recommend this place enough.
Business response:
Thank you Lily for such wonderful feedback and review. We couldn’t be happier to hear that you have had nothing but positive experiences with our doctors and staff. Even more importantly, we are so glad that your pup is feeling so much better. Hearing that is the best part for us. We truly appreciate you taking the time to express how you feel.
They have knowledgeable doctors who do a thorough examination of your pet and then explain their diagnosis and treatment options that a layman like myself can understand. Their prices are competitive and the facilities are clean and modern. I wouldn't trust my dog's care to anyone else but NHAH.
Business response:
Thank you very much Carmen for the wonderful review. Your kind words mean a lot to the entire staff. Thank you for taking the time to express how you feel about all of us here at Newport Harbor Animal Hospital.
Veterinarians and staff were very nice. Well organized. Best of all my anxious dog liked liked the veterinarian. He is a special breed with a special health history and the issue was resolved. Pricing was a little on the high side.
Business response:
Thank you so much Deborah for taking the time to leave a nice review. We are so happy to hear that you left feeling good about the care you and your dog received. Nothing makes us happier to hear that. Thank you for choosing us for your pets health care needs.
They closed my file because of the one star review of my husband for them for our last visit when he felt he was treated rudely by a girl called Gina, and then after his review, they called me and said that they will send me the history of my pets and asked me not to take them there anymore, but I leave them a 5 star review to just show my respect and gratitude to Dr. Wade.
Loved the care this vet provides to your pets. They also allow owners in with their pets so long as you're wearing a mask. This was a game changer after calling 15 other vets in the area.
Business response:
Thank you so much Allyson for taking the time to leave such a kind review, and feedback. We couldn't be happier to hear that we were able to be there for you when you were struggling to find a veterinarian. We know that times are tough these days at all veterinary practices.
Where do I begin? Well, despite the fact that in the past they have repeatedly mixed up my mom's and my account. They even examined my dog and thought it was my mom's dog the whole time until check out when I noticed it said that my dog was a jack Russel terrier and 5 years younger than my dog. They would also always accidently charge my credit card for my mom's exams with her dogs. Anyway, that is just kid's stuff compared to recently. My dog had bloodwork ( no one told me he should be fasting). After spending $400 the vet ... read more
Business response:
Hi Metrduth, in following up on your review, we are glad to hear that you spoke to one of our managers. We truly like to communicate with anyone that has a complaint, regardless of the outcome. We will always try to resolve an issue and apologize for anything in which we could have done better.
My baby Duke was a patient at another Vet since we moved from the east coast over five years ago. It was the first one I found but I didn't love them. The one time he stayed there and when I picked him up he paws were raw from being dragged outside. (Duke was not a walker when he didn't want to or was not comfortable) We stumbled about NHAH in July after we rushed him to the Emergency Room for a lump on his head. My first interaction with the front desk and Dr. Owen was refreshing. I wished he would of been a patient there a... read more
Business response:
Krystal, we are all so heartbroken about Duke. He was a very special boy, and a part of our family. You have always been so kind to the staff and that is truly appreciated. Your heartfelt review means very much to the entire staff, and we all feel blessed that you found us, and trusted us with your sweet boy. We are here for you if you ever need anything.
If zero stars were an option I'd choose it for this practice. They're rude & slow, and when you're maybe 3 minutes late and sitting in their parking lot texting them to check in, they deny you your appointment with zero regard for the way they just exploded your week. We needed this appointment for puppy shots as we take off to travel for the holiday tomorrow. They are inconsiderate, and give very poor service. They can make you wait long periods of time, but if you're a few minutes behind they cancel you. You can't operate ... read more
Business response:
Hi Jessica, When a client is more than 10 minutes late, it then makes the following appointments that day run late (which is unfair to the clients that are on time.) We would have been more than happy to reschedule you, but you left so quickly. That being said, we have zero tolerance for anyone cussing at our staff, and making the clients in the lobby feel uncomfortable or possibly unsafe.
Frequently asked questions about Newport Harbor Animal Hospital
How is Newport Harbor Animal Hospital rated?
Newport Harbor Animal Hospital has a 4.1 star rating with 557 reviews.
When is Newport Harbor Animal Hospital open?
Newport Harbor Animal Hospital is open now. It will close at 5:00 p.m.