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Newport Harbor Animal Hospital
- Veterinarians
- Costa Mesa, CA
About this business
Location details
125 Mesa Dr, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Unfortunately this place has a significant problem with staff and professionalism. You will call only to be put on hold, you'll wait 10 to 15 minutes to no avail They will then hang up on you. Lol unreal! You will then get a text about a half hour later asking you to text them to which they will not respond. Smh with confusion and frustration. Horrific customer service .
I have been bringing my dogs to NHAH and they have received excellent care.....until recently that is. I'm not sure what to write about first - the tragic $10,000 mistake made by Dr Toor? The suffering my brother's young Duck Toller endured as a result of Dr Toor's inexperience? Or the anguish of my brother and his children as their dog suffered a long and painful death. Ultimately, It all comes down to the low standard of care that NHAH has adopted. Dr. Toor, as I learned later, was right out of vet school. Not only... read more
Business response:
It's truly heartbreaking to read your review, and we are profoundly sorry for the loss of your brother and sister-in-law's beloved pet. We understand how devastating this is for your family. We want to address some of the points in your review. We have been in close communication with the pet's owners, and we discussed all treatment options thoroughly with them. They approved all treatment options along the way, and have consistently expressed their gratitude for the care provided, affirming that we went above and beyond in... read more
DO NOT RECOMMEND -- Dishonest and Unprofessional Care I brought my 8-year-old dog here on a Sunday because my regular vet, Quail Hill Animal Hospital (the best vet practice I've ever experienced), was closed. My dog, who has never had accidents indoors, had two accidents in 12 hours and was also limping slightly. The tech's dismissive comment -- "So your dog's peeing a lot, that's the complaint?" -- was my first red flag. The vet spent no more than five minutes with my dog, said they did not Notice any limping (because the... read more
Business response:
We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We always aim to provide compassionate and transparent care, and we regret that we fell short of your expectations during your visit. We understand how stressful it can be when a beloved pet isn’t feeling well, especially when your regular veterinary clinic is unavailable. Your feedback regarding communication, clarity of procedures, and overall experience is important to us. We sincerely apologize if any aspect of o... read more
I've been going to this place for over 10 years now. I knew it was expensive but I tolerated it because it was near my house and the staff were nice. After COVID I notice all the old staff are no longer there and the new ones aren't as friendly. The quality of care has gone down significantly. The Vets are now all about making money and not caring for my pets at all. Pushing for all the unnecessary procedures. I just took my pet today for a skin infection checkup and one of the vets told me to buy a shampoo that is medicated... read more
Business response:
Hi Wendy, After your visit, our team reached out directly to clarify the prescribed shampoo and offer a refund if it was unopened. Based on your last visit in early 2023, the doctor may have assumed the previous bottle was expired or depleted. Our intention is always to recommend what will best support your dog’s health. We appreciate the feedback and the years you’ve spent with us, and we wish you and your pet continued health and happiness.
I brought my cat here several times before we both moved. The staff members were kind and considerate, and whenever they were late for our appt, we got a small discount on the examination fee which was much appreciated. The only reason for not having 5 stars is that after moving, I reviewed my cat's medical records ahead of our next vet appt in the new area, and called to ask a clarifying point about a concern that was made note of on the vet report that wasn't clearly brought up during the visit. The receptionist was kind a... read more
Business response:
Hi Jessica, Thank you so much for your feedback. We appreciate you taking the time to leave a review, and glad your experience with us over the years was a positive one overall. Good luck at your new veterinarian, and let us know if you need anything.
Grace at the front desk was so kind and thoughtful. She carried canned food we purchased to the car for us because it was very heavy. Dr. Osborne is lovely and such a good listener. We and our dog were comfortable with her and our pup received excellent care. On another visit, the tech who took our grandpup to have his stitches removed after surgery was also kind and patient. Dr. Szebka called the day after we saw her to check on how he was doing. We really appreciated that. We will be back.
Business response:
Thank you so much Julie for the kind words and wonderful feedback. We are very happy that you and your pup feel comfortable and appreciate our staff. That is very important to all of us here at Newport Harbor Animal Hospital.
Ty Dr Akashi and Dr Osborn for all your sweet professional attentiveness and support for my Wheaton Terrier, Brooklyn, especially over the past two days. And Grace for all your patience and kindness at the front desk! 33+ years with your Practice and never disappoint.
Business response:
Thank you so much Yvonne for your wonderful review and feedback. We are honored that you have trusted us with your pets for so long, and truly appreciate your support. Having you and your pets as part of our Newport Harbor Animal Hospital family means more than you know. Big hugs to sweet Brooklyn!
Been taking my dog here since he's been a puppy. This place has gone down hill. Last few visit have been a joke and they only seem to care about money.
Business response:
Hi Ryan, We appreciate you trusting us with your dog's care over the years and are sorry to hear that your recent experiences haven’t met your expectations. Our goal is always to provide the highest level of care while maintaining clear communication about treatment plans and costs. Our team was upfront about recommendations and associated costs to ensure the best possible care. ... read more
Kai and Rocci have been visiting NHAH since they were pups, the entire staff is caring, kind and simply amazing.
Business response:
Kym, you made our day with this wonderful review! The entire staff appreciates it so much, and considers you a special part of our family. Thank you for taking time out of your day to leave a review. You guys are the best!
Frequently asked questions about Newport Harbor Animal Hospital
How is Newport Harbor Animal Hospital rated?
Newport Harbor Animal Hospital has a 4.1 star rating with 561 reviews.
When is Newport Harbor Animal Hospital open?
Newport Harbor Animal Hospital is open now. It will close at 7:00 p.m.