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Newport Harbor Animal Hospital
- Veterinarians
- Costa Mesa, CA
About this business
Location details
125 Mesa Dr, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Still a terrible facility! Customer service is non existent. Follow is terrible' Ya ya ya I know ' " your terribly sorry to hear how sh***y you are and you want me to call to waste more of my time so I can here some excuse why y'all suck ALL THE TIME. Yeah, of course you guys can't find my patient file. It's a horrifically run place . Oh did They mention this place is a F'n rip off? Not competitive with the pricing in the least.. and yeah, you guys are so terribly. Sorry about all of the horseshit customer service tha... read more
Business response:
Hi Daniel, We sincerely apologize for the wait time you experienced when calling us. We strive to assist all our clients efficiently, both in the lobby and over the phone. We'd appreciate the opportunity to learn more about what happened, as we can't seem to locate your client chart. Please call us at your earliest convenience to speak with management. --Newport Harbor Management team
I was replied to stating that they weren't understaffed when every time I've been there in the last couple of months I was told by multiple employees that they were severely understaffed. When I asked someone in the back why they don't have more people I was greeted with a snarky comment on how this establishment struggles to keep their employees. My friends and I have stopped going to you guys and have now started going to Newport mesa animal hospital, they're speedy, professional, and attentive.
Business response:
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the inconsistency in communication and the interaction you described — that’s not the standard we hold ourselves to. We want to clarify that our recent scheduling or wait times have not been due to being understaffed. We understand you were told otherwise, and we sincerely apologize for that misinformation and for any frustration it caused. We’re actively working with our team to ensure all communication reflects our current ope... read more
This establishment feels severely understaffed and there's a wait for everything from calling to book an appointment, you get placed on long holds, to waiting for the doctor to come in the room, and waiting for the girls at the front desk to check you out. I say go to a better structured location with more attentive staff
Business response:
Hi Denise, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. We want to clarify that while our office experiences a consistently high volume of patients, we are fully staffed and committed to maintaining the highest level of care and service. The wait times you experienced were not due to understaffing, but rather the result of increased demand for appointments and services during peak times. We are continuously ... read more
Unfortunately this place has a significant problem with staff and professionalism. You will call only to be put on hold, you'll wait 10 to 15 minutes to no avail They will then hang up on you. Lol unreal! You will then get a text about a half hour later asking you to text them to which they will not respond. Smh with confusion and frustration. Horrific customer service .
I have been bringing my dogs to NHAH and they have received excellent care.....until recently that is. I'm not sure what to write about first - the tragic $10,000 mistake made by Dr Toor? The suffering my brother's young Duck Toller endured as a result of Dr Toor's inexperience? Or the anguish of my brother and his children as their dog suffered a long and painful death. Ultimately, It all comes down to the low standard of care that NHAH has adopted. Dr. Toor, as I learned later, was right out of vet school. Not only... read more
Business response:
It's truly heartbreaking to read your review, and we are profoundly sorry for the loss of your brother and sister-in-law's beloved pet. We understand how devastating this is for your family. We want to address some of the points in your review. We have been in close communication with the pet's owners, and we discussed all treatment options thoroughly with them. They approved all treatment options along the way, and have consistently expressed their gratitude for the care provided, affirming that we went above and beyond in... read more
DO NOT RECOMMEND -- Dishonest and Unprofessional Care I brought my 8-year-old dog here on a Sunday because my regular vet, Quail Hill Animal Hospital (the best vet practice I've ever experienced), was closed. My dog, who has never had accidents indoors, had two accidents in 12 hours and was also limping slightly. The tech's dismissive comment -- "So your dog's peeing a lot, that's the complaint?" -- was my first red flag. The vet spent no more than five minutes with my dog, said they did not Notice any limping (because the... read more
Business response:
We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We always aim to provide compassionate and transparent care, and we regret that we fell short of your expectations during your visit. We understand how stressful it can be when a beloved pet isn’t feeling well, especially when your regular veterinary clinic is unavailable. Your feedback regarding communication, clarity of procedures, and overall experience is important to us. We sincerely apologize if any aspect of o... read more
I've been going to this place for over 10 years now. I knew it was expensive but I tolerated it because it was near my house and the staff were nice. After COVID I notice all the old staff are no longer there and the new ones aren't as friendly. The quality of care has gone down significantly. The Vets are now all about making money and not caring for my pets at all. Pushing for all the unnecessary procedures. I just took my pet today for a skin infection checkup and one of the vets told me to buy a shampoo that is medicated... read more
Business response:
Hi Wendy, After your visit, our team reached out directly to clarify the prescribed shampoo and offer a refund if it was unopened. Based on your last visit in early 2023, the doctor may have assumed the previous bottle was expired or depleted. Our intention is always to recommend what will best support your dog’s health. We appreciate the feedback and the years you’ve spent with us, and we wish you and your pet continued health and happiness.
I brought my cat here several times before we both moved. The staff members were kind and considerate, and whenever they were late for our appt, we got a small discount on the examination fee which was much appreciated. The only reason for not having 5 stars is that after moving, I reviewed my cat's medical records ahead of our next vet appt in the new area, and called to ask a clarifying point about a concern that was made note of on the vet report that wasn't clearly brought up during the visit. The receptionist was kind a... read more
Business response:
Hi Jessica, Thank you so much for your feedback. We appreciate you taking the time to leave a review, and glad your experience with us over the years was a positive one overall. Good luck at your new veterinarian, and let us know if you need anything.
Grace at the front desk was so kind and thoughtful. She carried canned food we purchased to the car for us because it was very heavy. Dr. Osborne is lovely and such a good listener. We and our dog were comfortable with her and our pup received excellent care. On another visit, the tech who took our grandpup to have his stitches removed after surgery was also kind and patient. Dr. Szebka called the day after we saw her to check on how he was doing. We really appreciated that. We will be back.
Business response:
Thank you so much Julie for the kind words and wonderful feedback. We are very happy that you and your pup feel comfortable and appreciate our staff. That is very important to all of us here at Newport Harbor Animal Hospital.
Frequently asked questions about Newport Harbor Animal Hospital
How is Newport Harbor Animal Hospital rated?
Newport Harbor Animal Hospital has a 4.1 star rating with 570 reviews.
When is Newport Harbor Animal Hospital open?
Newport Harbor Animal Hospital is closed now. It will open tomorrow at 9:00 a.m.