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Newport Harbor Animal Hospital
- Veterinarians
- Costa Mesa, CA
About this business
Location details
125 Mesa Dr, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I just love Newport Harbor Animal Hospital! I have had only positive experiences. They take care of my 4 cats and they are very gentle, kind, and caring of my fur babies. I couldn't ask for a better Veterinarian help. Their prices are very reasonable and their front office staff are kind too. Can't recommend them enough.
Business response:
Thank you so much Laura. Your kind review made our day, and means the world to the staff. We love what we do, and very much appreciate hearing that our clients and patients are happy.
I regret ever boarding my dog at Newport Harbor Animal Hospital due to severe signs of neglect. The management failed to care for our dog during her extended stay at NHAH, or to make the situation right. I thought that my Yorkie mix would be safe being boarded at a Veterinary hospital, but this was not the case. After a three week stay my 9 year old girl came back with over 20 massive and matted dreadlock-like clumps of hair, chew marks from removing her own mats, a rash covering her entire belly, and both ears infected. I a... read more
Business response:
Hi, Sheila, Our Management offered for you to bring in your pet free of charge for us to examine. Since we were unable to respectfully communicate over the phone, we tried to talk with you through email until threats were made, then we had to terminate our relationship. We hope you find a veterinary and boarding facility that better suits you and your pet.- Newport Harbor Animal Hospital team
I previously brought in a puppy for a general health exam, and the vet told us he's completely healthy, with no concerns. Shortly after, he began to get SICK, so we decided to take him back. Upon arrival, they told us they actually got our puppy's tests MIXED up...and he turned out to have parvo. So they gave us another puppy's results instead of ours. Our puppy ended up staying 2 out of the 5 days and sadly passed away. Should we have caught it faster, he may have had a chance. Although the staff was apologetic, it wa... read more
Business response:
Jennifer, we are so sorry to hear of the loss of your puppy. Unfortunately when we were searching in our system we couldn't locate your or your puppy's records at our hospital. Should you wish to call and talk directly with our team, please call us at (949) 612-2756. - Newport Harbor Management Team
Well I see I'm not the only one who is completely and utterly disgusted with this practice. I gave them a four-star review for sub-par service and care and I was promptly fired as a customer by the practice manager, Gina - who by the way is rude and disrespectful. Pretty amusing since I would never, ever return to this place. But she hung up on me when I pointed out the audacity of such a ridiculous move on her part - especially since I would never go back there. Huge operation meant to make money but does it with no soul or... read more
Business response:
Diana, thank you for taking the time to leave your feedback. After your conversation with Gina, we came to the mutual agreement that our hospital was not a good fit for you. We wish you and your pets well. - Newport Harbor Management Team
NHAH has been so incredible to us! Ever since our pups first (and luckily only!) emergency, they have been an incredible support to us. As our pup is now older dr Osborne has been a great help in trouble shooting hip issues. She is so kind to our rescue pup and the staff is always professional, positive and kind. I love that they have extended hours and you can always text instead of sitting on hold. Their prices are competitive and I would (and do!) recommend them to everyone!
Business response:
Mandi, thank you so much for another wonderful review. You are so kind to share how you feel about our hospital and staff. We value your opinion very much and happy you chose us for your veterinary needs.
Thank you Newport Harbor for seeing Sissy same day and as a new patient. The front staff, vet tech, and docs were all comforting and caring. I am so grateful for your expertise and care you provided.
Business response:
We are honored that you chose us for Sissy’s care. Thank you for taking the time to leave us this wonderful review about your experience with us. It means so much to the entire staff. Welcome to our Newport Harbor Animal Hospital family.
Dr. Ashburn is awesome. He has a 5* staff. Give's Bruin the best care. He truely cares about animals. Highly recommend him to everyone. Hard to find a vet like him. Front desk staff is very friendly.
Business response:
Thank you Donna for the kind words, and for taking the time to leave feedback about Dr. Ashbran and the staff. We are more than pleased to hear that you feel this way.
Some of my favorite vets! I've been coming here for over 30 years. The doctors and staff are very helpful, kind and caring. Keeping my senior dogs happy and healthy. Several of my neighbors takes there pets here too.
Business response:
Hi Dominique, Thank you very much for taking the time to leave us your wonderful feedback. You and your pups have always been a special part of our Newport Harbor Animal Hospital family, and we are so grateful for your kindness and loyalty.
Horrible, I called because my dog seemed to have something stuck in his throat and I explained this to the person who picked up the phone said "oh no, we are fully booked and our next availability until Friday" .... Silence. Seriously?!! Like sure I'll have my dog wait until Friday while he has something in his throat. Didn't even bother to refer me to see another vet that could possibly take him. Nothing. Terrible I will never come here again.
Business response:
Thank you so much for bringing this to our attention, as we are looking into the matter. We would never want a client to feel that their emergency is not important to our staff. All doctors were booked on this particular day, so we unfortunately were unable to see you for your pets emergency in a timely manner, as would have been necessary considering the urgency of a choking concern. We are not an emergency hospital, but do try our best accommodate an emergency whenever possible. -Newport Harbor Animal Hospital Managemen... read more
Frequently asked questions about Newport Harbor Animal Hospital
How is Newport Harbor Animal Hospital rated?
Newport Harbor Animal Hospital has a 4.1 star rating with 546 reviews.
When is Newport Harbor Animal Hospital open?
Newport Harbor Animal Hospital is open now. It will close at 7:00 p.m.