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Newport Harbor Animal Hospital
- Veterinarians
- Costa Mesa, CA
About this business
Location details
125 Mesa Dr, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Dr. Ashbran has been Cowboy and Chester's vet for 14 years now and we just love him. He has accurately diagnosed every problem they had and at one time, I thought I would have to put one of my dogs down because of his bleeding skin problems and Dr. Ashbran figured it out and my little dog Cowboy thrived and came back to his nasty little self. He has been a god send. These are the best vets ever. Dr. Ashbran also never runs unnecessary tests and my bills are very reasonable. they are really great.
Business response:
We love Chester and look forward to watching him continue to live a happy and healthy life!
This establishment feels severely understaffed and there's a wait for everything from calling to book an appointment, you get placed on long holds, to waiting for the doctor to come in the room, and waiting for the girls at the front desk to check you out. I say go to a better structured location with more attentive staff
Business response:
Hi Denise, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. We want to clarify that while our office experiences a consistently high volume of patients, we are fully staffed and committed to maintaining the highest level of care and service. The wait times you experienced were not due to understaffing, but rather the result of increased demand for appointments and services during peak times. We are continuously ... read more
Your customer service sucks that's what happened! Back pedal all you want; In fact, your response is more aggravating than your garbage service. with such horrific service I would never waste my time again trying you guys! Hence the point of the review to warn others.
Business response:
Hi Daniel, We sincerely apologize for the wait time you experienced when calling us. We strive to assist all our clients efficiently, both in the lobby and over the phone. We'd appreciate the opportunity to learn more about what happened, as we can't seem to locate your client chart. Please call us at your earliest convenience to speak with management. --Newport Harbor Management team
Unfortunately this place has a significant problem with staff and professionalism. You will call only to be put on hold, you'll wait 10 to 15 minutes to no avail They will then hang up on you. Lol unreal! You will then get a text about a half hour later asking you to text them to which they will not respond. Smh with confusion and frustration. Horrific customer service .
Established care here after moving to the area. The receptionist that answered the phone was rude and it was more difficult than it should've been to make an appointment. Wasn't stoked during/after our initial appt but this is just transitionary care as I'm in the area for work for a year. I brought my dog in for his annual visit at the very end of January 2025. He has been experiencing skin problems as part of allergies. The vet told us to come back if it gets worse but said he looks healthy otherwise. My dog's skin got w... read more
Established care here after moving to the area. The receptionist that answered the phone was rude and it was more difficult than it should've been to make an appointment. Wasn't stoked during/after our initial appt but this is just transitionary care as I'm in the area for work for a year. I brought my dog in for his annual visit at the very end of January 2025. He has been experiencing skin problems as part of allergies. The vet told us to come back if it gets worse but said he looks healthy otherwise. My dog's skin got w... read more
Business response:
We sincerely apologize for the frustration and inconvenience our recommendation caused you. We understand that it can be inconvenient when we suggest bringing your pet in for an exam, and we regret that this necessary step caused you distress. We want to assure you that our policy requiring a doctor's exam before ordering lab work, and for a doctor to interpret those results, is in place to ensure your pet receives the most accurate diagnosis and the best possible care. This allows our veterinarians to thoroughly assess you... read more
I have been bringing my dogs to NHAH and they have received excellent care.....until recently that is. I'm not sure what to write about first - the tragic $10,000 mistake made by Dr Toor? The suffering my brother's young Duck Toller endured as a result of Dr Toor's inexperience? Or the anguish of my brother and his children as their dog suffered a long and painful death. Ultimately, It all comes down to the low standard of care that NHAH has adopted. Dr. Toor, as I learned later, was right out of vet school. Not only... read more
Business response:
It's truly heartbreaking to read your review, and we are profoundly sorry for the loss of your brother and sister-in-law's beloved pet. We understand how devastating this is for your family. We want to address some of the points in your review. We have been in close communication with the pet's owners, and we discussed all treatment options thoroughly with them. They approved all treatment options along the way, and have consistently expressed their gratitude for the care provided, affirming that we went above and beyond in... read more
DO NOT RECOMMEND -- Dishonest and Unprofessional Care I brought my 8-year-old dog here on a Sunday because my regular vet, Quail Hill Animal Hospital (the best vet practice I've ever experienced), was closed. My dog, who has never had accidents indoors, had two accidents in 12 hours and was also limping slightly. The tech's dismissive comment -- "So your dog's peeing a lot, that's the complaint?" -- was my first red flag. The vet spent no more than five minutes with my dog, said they did not Notice any limping (because the... read more
Business response:
We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We always aim to provide compassionate and transparent care, and we regret that we fell short of your expectations during your visit. We understand how stressful it can be when a beloved pet isn’t feeling well, especially when your regular veterinary clinic is unavailable. Your feedback regarding communication, clarity of procedures, and overall experience is important to us. We sincerely apologize if any aspect of o... read more
I've been going to this place for over 10 years now. I knew it was expensive but I tolerated it because it was near my house and the staff were nice. After COVID I notice all the old staff are no longer there and the new ones aren't as friendly. The quality of care has gone down significantly. The Vets are now all about making money and not caring for my pets at all. Pushing for all the unnecessary procedures. I just took my pet today for a skin infection checkup and one of the vets told me to buy a shampoo that is medicated... read more
Business response:
Hi Wendy, After your visit, our team reached out directly to clarify the prescribed shampoo and offer a refund if it was unopened. Based on your last visit in early 2023, the doctor may have assumed the previous bottle was expired or depleted. Our intention is always to recommend what will best support your dog’s health. We appreciate the feedback and the years you’ve spent with us, and we wish you and your pet continued health and happiness.
Frequently asked questions about Newport Harbor Animal Hospital
How is Newport Harbor Animal Hospital rated?
Newport Harbor Animal Hospital has a 4.1 star rating with 542 reviews.
When is Newport Harbor Animal Hospital open?
Newport Harbor Animal Hospital is closed now. It will open at 7:00 a.m.