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Newport Harbor Animal Hospital
- Veterinarians
- Costa Mesa, CA
About this business
Location details
125 Mesa Dr, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Simply put, my dog has seizures. I was hoping the owner would empathize but instead turned down my poor Skyler's service because I asked the front staff to submit to my receipts insurance carrier. I asked questions because it's my first time every having a pet and he sent me a letter denying my poor pup. HOW do you deny an animal service?? I do not want someone responding to my comment with an I'm sorry or any responses please. The public needs to know the truth...
Business response:
Hi Kevin, we were very concerned reading your review, and looked in our system for you and Skylar. After looking very closely, and diligently, we did not find it you in our system. Could you be referring to a different hospital? There are a few animal hospitals in our area that have names that are often confused with us. We would like to mention that our owners would never send anyone a letter refusing service to a patient/client. We hope Skyler is ok and that you were seen somewhere, as it sounds like she did need medical c... read more
If you love your companion this is the place to take them. I've been in twice in the last three years and wouldn't hesitate to bring my little guy in even if it was something small. Every time I've come in I've been cared for so well and have been confident in the result. They are absolutely the best.
Business response:
Thank you so much Adam for the heartfelt review. Thank you also for taking the time to leave such wonderful feedback, as it means so much to the entire staff.
Moved to the area in February and this was our third Veterinarian office. Third time is a charm! Absolutely loved the Dr. and staff. They took great care of our senior greyhound who has several ailments. They were caring and sensitive to his issues and helped us come up with a plan to make him as comfortable as possible for the time we have left. I can't recommend them enough. And they also were incredibly reasonable in what they charge. We've definitely found our new Caregivers for our beloved fur babies.
Business response:
Thank you so much Angelique for the kind words and recommendation. We couldn't be happier to hear that you found comfort and trust in our staff and doctors. Welcome to our Newport Harbor Animal Hospital family.
The kindest the caring the knowledgeable support that you get at Newport Harbor animal hospital is amazing... From the Technicians to the Veterinarians, The care given is unmatchable! It's hard to single out one doctor, they are all wonderful...
Business response:
Jan, thank you so much for the wonderful review. You are such a loyal client and we are so happy you feel this way about our hospital and staff. We appreciate you taking the time to leave kind words.
always so good and loving to my puppy. i pay a pretty penny for good and honest care. thank you guys
Business response:
Thank you so much Riley for taking the time to leave a great review. The entire staff here at Newport Harbor Animal Hospital truly appreciates it.
Let me start off by saying that my dog was harmed by his previous vet. February 2016 my sweet Oliver was diagnosed with anal gland cancer and was told he had zero chance of survival. I have done a lot of research and put a lot of energy into saving my dogs life. I left my previous vet. and was lucky enough to find Dr. Ashbran who is extremely knowledgeable and was willing to work with a more holistic approach that I have chosen for my dog. Last week Dr. Ashbran found some thing in my dog's anal gland. He told me what he thou... read more
Business response:
Cheryl, this review means so much to all of us here at Newport Harbor Animal Hospital. First and most importantly, we are so happy that Oliver is ok, and that you can breathe a sigh of relief. That is so wonderful, and we are glad that we could be there for you during such a stressful and emotional time. We completely understand how scary a situation like that can be. Second, we truly appreciate your compassion and patience with the staff, and how busy we have become with the changes covid has caused. We are looking forward ... read more
Its a bummer that they have gone so far down hill. Not sure what has happened over the last 1 - 1.5 years here but they are so mis-managed and totally un-organized. I have been a customer of theirs for 9 or so years and had LOVED to go there but after having yet another super frustrating experience we are done. I am sure there are plenty of customers will LOVE this place as I had, so this review is just what I experienced. Here are the issues we have had over the last 1-1.5 years, you make up your mind if you want your do... read more
Business response:
Joe, Per our conversation this afternoon, over the past year and a half we have done everything we can to stay open to provide care for our patients. COVID has brought new challenges and we have continued to do our best to evolve with all the changes. We always do our best to prioritize cases, and we stand behind caring for critical emergencies before stepping aside to bring boarders out to go home. We communicated this with you last night and the staff let you know the manager was unavailable due to needing to help with t... read more
Want to be turned away when your animal is having an emergency? Then this is your place. If I could give 0 stars I would. My dog has been going to the vet at Newport Harbor Animal Hospital since she was very young and today we had an unfortunate emergency with her. We called Newport Harbor Animal Hospital in hopes of bringing her in right away and we were TURNED AWAY. We were told that they could not see her. We then spent 30 minutes calling and driving around to multiple different animal emergency hospitals. In scary and em... read more
Business response:
Sarah, we hope that your pet was able to receive the care needed and that everything is okay. Unfortunately, sometimes we do need to turn away emergencies (which is not very common) when we have reached maximum capacity, and we cannot put more on our staff and doctors. Quality care is our number one priority, especially in an emergency situation, but need the manpower to be able to do so. We are not an emergency hospital, but we do our best to see emergencies when we are able to. We understand that when an emergency happen... read more
Not a fan of this place at all. If you have an aussie, collie, or whippet I highly recommend going to another vet that is more compassionate and knowledgeable of MDR1 sensitivity in your breed. Took my mini aussie here for his 2nd round of shots. When I scheduled the appointment, I said "he is due for his 2nd round of shots, need a fecal test, and talk to the dr regarding my concerns with the flea/tick/heartworm medication with MDR1 sensitivity". I didn't know I had to specify his shots. Most vet offices understand "my dog n... read more
Business response:
To all owners concerned about MDR-1 sensitivity in their dogs and safety of flea/tick prevention, we would like to encourage you to read this excellent research article (not just a google search or popular opinions) on that very topic. It is available for viewing online, 'Safety of fluralaner, a novel systemic anti-parasitic drug, in MDR 1 (-/-) CFollies after oral administration.' Walther FM, et al. Parasites and Vectors 7, article 86(2014): Cliff notes for those who don't intend to read the whole article- fluralaner (Br... read more
Frequently asked questions about Newport Harbor Animal Hospital
How is Newport Harbor Animal Hospital rated?
Newport Harbor Animal Hospital has a 4.1 star rating with 543 reviews.
When is Newport Harbor Animal Hospital open?
Newport Harbor Animal Hospital is open now. It will close at 7:00 p.m.