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Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
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I wish I read these one star reviews before coming here!! They gave me an estimate that was already higher than another emergency vet clinic I checked with, but because this place was closer and I was pressed for time, I decided to come in. After I signed the estimate and they operated on my leopard gecko lizard, they added even more things to the invoice, without seeking any approval for the added charges. Don't bring your pet here because they are overpriced and will only care about maximizing your bill. Never coming back!
Business response:
Dear Simona, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand how frustrating unexpected costs can be, especially during a stressful time with your pet. Transparency is important to us, and we strive to communicate clearly with every client regarding treatment plans and associated costs. We’d appreciate the opportunity to speak with you further to better understand the situation and address your concerns. Please feel free to reach out to us directly so we can work towards a r... read more
They are not very responsive when they say they will send out the test results. I had to call and call...When I actually received the statement, there's nothing on the statement except the letterhead and the total. I don't understand why a such small thing is so mountainous to complete. In addition, very pricey and talkative staff that were too busy sharing their personal stories when they should be attending patients.
Business response:
Dear Jennifer, Thank you for bringing your concerns to our attention. We apologize for the issues you experienced with receiving test results and the billing statement. We are committed to addressing these concerns internally to improve our communication and service. Unfortunately, we are having difficulty locating your account to further discuss this case. Could you please reach out to us directly? We'd like to resolve this matter and ensure your concerns are fully addressed. Best regards, Irvine Valley Veterinary Hospit... read more
The service was too damn slow, and there was no communication between this hospital and VCA Irvine Boulevard. Plus their service is so expensive. My dog was still sick after receiving treatment from the doctor. I wasted so much money, and I want it back! My toy poodle, Chase, has been having bad diarrhea and vomiting since Wednesday night. I called the doctor here to get him set up for an appointment. I was there for three long hours. They said it would take us 45 minutes to see a doctor, but it took much longer than that. ... read more
Business response:
Dear Ana, Thank you for taking the time to discuss your experience with us. We’re glad we could work together to ensure Chase received the care he needed during his hospitalization. Please don’t hesitate to reach out if you need anything else. We’re here for you and your family. Best regards, Irvine Valley Veterinary Hospital
DONT GO HERE - THEY WILL DISFIGURE YOUR DOG!! Brought my dog here only because I was 8 minutes away and it was the closest vet to where I was when my dog had his emergency. By the time I got here I was sure my dog had already passed. I decided to resuscitate just to make sure I don't have any regrets in case something could be done for him. I assumed it would be the typical CPR. They took forever with my dog, and by the time I got him back, his neck hair was shaved and he had a big gash on his neck. I am not sure why that wa... read more
Business response:
Dear Emily, We're truly sorry to hear about your distressing experience. Your feedback is very important to us, and we want to understand what happened and address your concerns. We are having a difficult time locating your account in our system. Could you please reach out to us directly so we can discuss this further and work towards a resolution? Best regards, Irvine Valley Veterinary Hospital
Came today because notice my cat was sick and the doctors sweet but kept saying they didn't know what was wrong with my cat and wanted to hospitalize him when it was not needed. When I left my cat was physically way worse then he walked in. I came later to another emergency vet because he was getting worse and they said he just had a gum infection causing his fever which Irvine valley pet hospital said he had a respiratory infection and we paid over 1 thousand dollars when their information and medicine was not helpful the v... read more
Business response:
Dear Natalie, Thank you for sharing your experience. We're deeply sorry to hear about your dissatisfaction with our services. Your feedback is crucial for us to improve. Our priority is to provide the best care for your pet, and it's concerning to hear that we fell short. If you could provide more details, we'd like to address your concerns and see how we can make things right. Please reach out to us directly so we can further discuss your experience. Best regards, Irvine Valley Veterinary Hospital
For those that got scammed by this vet, PLEASE TAKE THEM TO SMALL CLAIMS COURT! You can sue them for Dispute under $5000. After being scammed by Irvine Valley Veterinary Hospital for $850 of deposit and they used the money without my permission, I wrote a negative review and has since received a courteous owner reply on public platform in Yelp, their manager Nicole Hayes then sent me a private email stating that they will no longer service me as a client and yet refused to refund me the money. As if I would ever come back ... read more
Business response:
Dear Anna Z, We are deeply sorry to hear about your experience at our facility. Providing compassionate and transparent care to both our patients and their owners is our utmost priority, and we regret that we fell short of meeting your expectations during your visit. We understand your frustration regarding the upfront deposit and the lack of communication about the treatment plan and associated costs. It's important to us that our clients are fully informed and comfortable with the decisions made regarding their pet's car... read more
They are in no rush to care for any pet from what I witnessed, not just my own. I would go somewhere else where they have sense of urgency. I saw other dogs come in with food poisoning, they told the owners to call the poison hotline. I'd save on time and money and just call the poison hotline if your dog is stable. 2 hours before my dog received pain medication or any care and then another hour and half before I left. 3 1/2 hours is a very long time for a minor broken nail. They did earn one star because everyone was n... read more
Business response:
Dear Brian, Thank you for sharing your feedback. We sincerely apologize for the long wait times you experienced and any distress this caused for you and your dog. We understand how frustrating it can be to wait, especially when your pet is in pain. Our goal is to provide prompt and effective care to all our patients, and we regret that we did not meet your expectations in this instance. We appreciate your acknowledgment of our staff's kindness. Please know that we take your concerns seriously and are continuously working t... read more
To put it shortly, don't bring your dog or animals here because this practice (not the vets, but administration team and even the technicians) are quite negligent in their work. I took my dog there and do not feel safe having them treat her further. They only have 1 vet who is qualified to do ER veterinarian work out of 10 doctors in this clinic/hospital. I brought my dog in since she was whimpering in pain and she is not a very vocal dog. After we talked to Dr. Simpson (who is no way the bad person in this scenario, he a... read more
Business response:
Dear Sky, Thank you for taking the time to share your concerns. We sincerely apologize for the distress and frustration you experienced. It is our priority to provide thorough and transparent care for all our patients and their families, and we regret that we did not meet your expectations in this instance. We are currently reviewing the communication breakdown that occurred with the urinalysis results and will take the necessary steps to prevent this from happening in the future. We understand how important timely and ac... read more
If you are planning on coming here even for an emergency. Read this review. Then read the other real 1 star reviews. If you read the reviews here then compare to other vets you will understand why you should never bring your pet here. If I read the reviews beforehand I would NOT have brought my now deceased pet here. This place has a history in pet deaths after treatment. If you scroll through the reviews you will see that several dogs, puppies, cats, kittens, a lizard, and a bird have been killed here after receiving treat... read more
Business response:
Dear Daniel, We are deeply sorry for your loss and understand the pain and frustration you must be feeling. Losing a beloved pet is incredibly difficult, and we regret that Tuna's care did not meet your expectations. At Irvine Valley Veterinary Hospital, we strive to provide the highest level of care for all our patients, and it is distressing to hear that you felt your experience was different. We take these matters very seriously and are committed to thoroughly reviewing Tuna's case to understand what happened and to lea... read more
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4.1 star rating with 556 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.