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Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
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DONT GO HERE - THEY WILL DISFIGURE YOUR DOG!! Brought my dog here only because I was 8 minutes away and it was the closest vet to where I was when my dog had his emergency. By the time I got here I was sure my dog had already passed. I decided to resuscitate just to make sure I don't have any regrets in case something could be done for him. I assumed it would be the typical CPR. They took forever with my dog, and by the time I got him back, his neck hair was shaved and he had a big gash on his neck. I am not sure why that wa... read more
Business response:
Dear Emily, We're truly sorry to hear about your distressing experience. Your feedback is very important to us, and we want to understand what happened and address your concerns. We are having a difficult time locating your account in our system. Could you please reach out to us directly so we can discuss this further and work towards a resolution? Best regards, Irvine Valley Veterinary Hospital
Came today because notice my cat was sick and the doctors sweet but kept saying they didn't know what was wrong with my cat and wanted to hospitalize him when it was not needed. When I left my cat was physically way worse then he walked in. I came later to another emergency vet because he was getting worse and they said he just had a gum infection causing his fever which Irvine valley pet hospital said he had a respiratory infection and we paid over 1 thousand dollars when their information and medicine was not helpful the v... read more
Business response:
Dear Natalie, Thank you for sharing your experience. We're deeply sorry to hear about your dissatisfaction with our services. Your feedback is crucial for us to improve. Our priority is to provide the best care for your pet, and it's concerning to hear that we fell short. If you could provide more details, we'd like to address your concerns and see how we can make things right. Please reach out to us directly so we can further discuss your experience. Best regards, Irvine Valley Veterinary Hospital
For those that got scammed by this vet, PLEASE TAKE THEM TO SMALL CLAIMS COURT! You can sue them for Dispute under $5000. After being scammed by Irvine Valley Veterinary Hospital for $850 of deposit and they used the money without my permission, I wrote a negative review and has since received a courteous owner reply on public platform in Yelp, their manager Nicole Hayes then sent me a private email stating that they will no longer service me as a client and yet refused to refund me the money. As if I would ever come back ... read more
Business response:
Dear Anna Z, We are deeply sorry to hear about your experience at our facility. Providing compassionate and transparent care to both our patients and their owners is our utmost priority, and we regret that we fell short of meeting your expectations during your visit. We understand your frustration regarding the upfront deposit and the lack of communication about the treatment plan and associated costs. It's important to us that our clients are fully informed and comfortable with the decisions made regarding their pet's car... read more
They are in no rush to care for any pet from what I witnessed, not just my own. I would go somewhere else where they have sense of urgency. I saw other dogs come in with food poisoning, they told the owners to call the poison hotline. I'd save on time and money and just call the poison hotline if your dog is stable. 2 hours before my dog received pain medication or any care and then another hour and half before I left. 3 1/2 hours is a very long time for a minor broken nail. They did earn one star because everyone was n... read more
Business response:
Dear Brian, Thank you for sharing your feedback. We sincerely apologize for the long wait times you experienced and any distress this caused for you and your dog. We understand how frustrating it can be to wait, especially when your pet is in pain. Our goal is to provide prompt and effective care to all our patients, and we regret that we did not meet your expectations in this instance. We appreciate your acknowledgment of our staff's kindness. Please know that we take your concerns seriously and are continuously working t... read more
To put it shortly, don't bring your dog or animals here because this practice (not the vets, but administration team and even the technicians) are quite negligent in their work. I took my dog there and do not feel safe having them treat her further. They only have 1 vet who is qualified to do ER veterinarian work out of 10 doctors in this clinic/hospital. I brought my dog in since she was whimpering in pain and she is not a very vocal dog. After we talked to Dr. Simpson (who is no way the bad person in this scenario, he a... read more
Business response:
Dear Sky, Thank you for taking the time to share your concerns. We sincerely apologize for the distress and frustration you experienced. It is our priority to provide thorough and transparent care for all our patients and their families, and we regret that we did not meet your expectations in this instance. We are currently reviewing the communication breakdown that occurred with the urinalysis results and will take the necessary steps to prevent this from happening in the future. We understand how important timely and ac... read more
If you are planning on coming here even for an emergency. Read this review. Then read the other real 1 star reviews. If you read the reviews here then compare to other vets you will understand why you should never bring your pet here. If I read the reviews beforehand I would NOT have brought my now deceased pet here. This place has a history in pet deaths after treatment. If you scroll through the reviews you will see that several dogs, puppies, cats, kittens, a lizard, and a bird have been killed here after receiving treat... read more
Business response:
Dear Daniel, We are deeply sorry for your loss and understand the pain and frustration you must be feeling. Losing a beloved pet is incredibly difficult, and we regret that Tuna's care did not meet your expectations. At Irvine Valley Veterinary Hospital, we strive to provide the highest level of care for all our patients, and it is distressing to hear that you felt your experience was different. We take these matters very seriously and are committed to thoroughly reviewing Tuna's case to understand what happened and to lea... read more
Paid almost $1200 for this attitude and rude service from the lady who named ALEX. Went here around Midnight for remove my cat suture and met a rude lady who named Alex. She said we need to wait 3-4 hours just for removing our cat suture. As we were told before that we can come anytime for the suture remove and NO ONE METION THAT WE NEED TO WAIT 3-4 HOURS JUST FOR THE STITCHES REMOVAL. We drove 1 hour to here and need to back home because no one want to wait 3-4 hours just for stitches removal. BE CAREFUL EVERYONE. They were... read more
Business response:
Dear Tram, We apologize for the inconvenience and frustration you experienced during your recent visit. Your feedback is important to us, and we're very sorry to hear about the wait time and the interaction you had with our staff. We strive to provide excellent care and service to all our clients and their pets, and it’s clear we fell short in this instance. Please know that we take your concerns seriously. We understand the importance of timely and respectful service, especially for something as crucial as your pet's care.... read more
I had to take my dog here for a broken bone. I signed up to be seen by them regularly since I'm new to the area and didn't have a vet. I am switching to someone else ASAP. Over the course of 12 weeks, I don't feel listened to; I keep getting conflicting instructions for taking care of my dog's slow healing bone, I feel like they want to sell me stuff but don't want to explain. I will agree to purchase a product, pay for it, then receive a bag with the wrong product inside. The techs are short tempered and immature when face... read more
Business response:
Dear Sum, Thank you for sharing your feedback, although we're truly disheartened to hear about your experience. It deeply concerns us that you feel that you haven't received the level of care and service that we strive to provide to all our clients and their furry companions. After carefully reviewing our records, we were unable to locate your account in our system, which makes it difficult for us to address your concerns directly. However, please know that we take every comment seriously and are committed to improving our... read more
They were ok when it came to my Shih Tzu. They were reluctant to do all the tests we needed for my baby who I picked up from a pet sitter with two dislocated hips. They only diagnosed one. She also had extreme diarrhea and they refused to prescribe an antibiotic to help her. I went to a different vet hospital and they gave her the antibiotic immediately. I have never been back to this veterinary hospital.
Business response:
Dear Mimi, Thank you for sharing your experience. We sincerely apologize for any inconvenience or frustration you encountered during your visit with us. Ensuring the health and well-being of all pets entrusted to our care is our top priority. We understand the importance of thorough diagnostics and appropriate treatment plans for pets, especially in cases of injury or illness. While we aim to provide comprehensive care, there may be instances where alternative treatment options are recommended based on the individual needs... read more
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4 star rating with 544 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.