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Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
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My turtle passed away and I brought him here since everywhere else was closed. I chose to have him cremated. Almost 5 weeks later and i finally got him back. I had to keep calling since was told the same thing, "we'll call you." Finally, I called again and was told he's still not here and we will call you. After much persistence from my part, the lady said that they actually do have him and he can be picked up today! WHAT!?!! How unprofessional and insensitive! Would not recommend this place to my worst enemy. Lack of empa... read more
Business response:
Dear Lin, We are truly sorry to hear about your experience and understand how difficult this must have been during an already emotional time. We sincerely apologize for the delay and miscommunication regarding your turtle's cremation. This is not the level of service or empathy we strive to provide, and we regret that we fell short in your case. We’d appreciate the opportunity to speak with you directly to better understand what happened and to see how we can address your concerns. Please feel free to reach out to us at yo... read more
Poor communication and keeping their word. They messed up scheduling my appointment for my pups booster and charged another consultation fee.
Business response:
Dear Alex, We’re sorry to hear about the scheduling confusion and the additional charge for your pup’s booster appointment. We strive to provide clear communication and a smooth experience for all our clients. We’d love the opportunity to look into this further and make it right. Please reach out to us directly so we can discuss your concerns and find a resolution. Thank you for bringing this to our attention! Sincerely, Irvine Valley Veterinary Hospital
I wish I read these one star reviews before coming here!! They gave me an estimate that was already higher than another emergency vet clinic I checked with, but because this place was closer and I was pressed for time, I decided to come in. After I signed the estimate and they operated on my leopard gecko lizard, they added even more things to the invoice, without seeking any approval for the added charges. Don't bring your pet here because they are overpriced and will only care about maximizing your bill. Never coming back!
Business response:
Dear Simona, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand how frustrating unexpected costs can be, especially during a stressful time with your pet. Transparency is important to us, and we strive to communicate clearly with every client regarding treatment plans and associated costs. We’d appreciate the opportunity to speak with you further to better understand the situation and address your concerns. Please feel free to reach out to us directly so we can work towards a r... read more
They are not very responsive when they say they will send out the test results. I had to call and call...When I actually received the statement, there's nothing on the statement except the letterhead and the total. I don't understand why a such small thing is so mountainous to complete. In addition, very pricey and talkative staff that were too busy sharing their personal stories when they should be attending patients.
Business response:
Dear Jennifer, Thank you for bringing your concerns to our attention. We apologize for the issues you experienced with receiving test results and the billing statement. We are committed to addressing these concerns internally to improve our communication and service. Unfortunately, we are having difficulty locating your account to further discuss this case. Could you please reach out to us directly? We'd like to resolve this matter and ensure your concerns are fully addressed. Best regards, Irvine Valley Veterinary Hospit... read more
The service was too damn slow, and there was no communication between this hospital and VCA Irvine Boulevard. Plus their service is so expensive. My dog was still sick after receiving treatment from the doctor. I wasted so much money, and I want it back! My toy poodle, Chase, has been having bad diarrhea and vomiting since Wednesday night. I called the doctor here to get him set up for an appointment. I was there for three long hours. They said it would take us 45 minutes to see a doctor, but it took much longer than that. ... read more
Business response:
Dear Ana, Thank you for taking the time to discuss your experience with us. We’re glad we could work together to ensure Chase received the care he needed during his hospitalization. Please don’t hesitate to reach out if you need anything else. We’re here for you and your family. Best regards, Irvine Valley Veterinary Hospital
DONT GO HERE - THEY WILL DISFIGURE YOUR DOG!! Brought my dog here only because I was 8 minutes away and it was the closest vet to where I was when my dog had his emergency. By the time I got here I was sure my dog had already passed. I decided to resuscitate just to make sure I don't have any regrets in case something could be done for him. I assumed it would be the typical CPR. They took forever with my dog, and by the time I got him back, his neck hair was shaved and he had a big gash on his neck. I am not sure why that wa... read more
Business response:
Dear Emily, We're truly sorry to hear about your distressing experience. Your feedback is very important to us, and we want to understand what happened and address your concerns. We are having a difficult time locating your account in our system. Could you please reach out to us directly so we can discuss this further and work towards a resolution? Best regards, Irvine Valley Veterinary Hospital
Came today because notice my cat was sick and the doctors sweet but kept saying they didn't know what was wrong with my cat and wanted to hospitalize him when it was not needed. When I left my cat was physically way worse then he walked in. I came later to another emergency vet because he was getting worse and they said he just had a gum infection causing his fever which Irvine valley pet hospital said he had a respiratory infection and we paid over 1 thousand dollars when their information and medicine was not helpful the v... read more
Business response:
Dear Natalie, Thank you for sharing your experience. We're deeply sorry to hear about your dissatisfaction with our services. Your feedback is crucial for us to improve. Our priority is to provide the best care for your pet, and it's concerning to hear that we fell short. If you could provide more details, we'd like to address your concerns and see how we can make things right. Please reach out to us directly so we can further discuss your experience. Best regards, Irvine Valley Veterinary Hospital
For those that got scammed by this vet, PLEASE TAKE THEM TO SMALL CLAIMS COURT! You can sue them for Dispute under $5000. After being scammed by Irvine Valley Veterinary Hospital for $850 of deposit and they used the money without my permission, I wrote a negative review and has since received a courteous owner reply on public platform in Yelp, their manager Nicole Hayes then sent me a private email stating that they will no longer service me as a client and yet refused to refund me the money. As if I would ever come back ... read more
Business response:
Dear Anna Z, We are deeply sorry to hear about your experience at our facility. Providing compassionate and transparent care to both our patients and their owners is our utmost priority, and we regret that we fell short of meeting your expectations during your visit. We understand your frustration regarding the upfront deposit and the lack of communication about the treatment plan and associated costs. It's important to us that our clients are fully informed and comfortable with the decisions made regarding their pet's car... read more
They are in no rush to care for any pet from what I witnessed, not just my own. I would go somewhere else where they have sense of urgency. I saw other dogs come in with food poisoning, they told the owners to call the poison hotline. I'd save on time and money and just call the poison hotline if your dog is stable. 2 hours before my dog received pain medication or any care and then another hour and half before I left. 3 1/2 hours is a very long time for a minor broken nail. They did earn one star because everyone was n... read more
Business response:
Dear Brian, Thank you for sharing your feedback. We sincerely apologize for the long wait times you experienced and any distress this caused for you and your dog. We understand how frustrating it can be to wait, especially when your pet is in pain. Our goal is to provide prompt and effective care to all our patients, and we regret that we did not meet your expectations in this instance. We appreciate your acknowledgment of our staff's kindness. Please know that we take your concerns seriously and are continuously working t... read more
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4 star rating with 578 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.