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Irvine Valley Veterinary Hospital Emergency

4.0
  • Veterinarians
  • Irvine, CA

About this business

HealthcareVeterinarians

Location details

14980 Sand Canyon Ave, Irvine, CA, 92618, United States

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4.0578 reviews
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Asmr C.'s profile image
Asmr C. 
rating
2 years ago

Came here to bring my puppy that had issues with worms in his stool, got a 145$ charge just for the doctor checking his weight and his heart rate, the total was 235.46$ but i declined to get the fecal examination, usually they range from 44-80$ never 100+ especially if you won't get a test result until 3 days , if you believe your dog can wait for a local vet go there instead . Not only did they only want money but the ladies who come in to charge you won't come out and discuss the price with you very unprofessional, spent 1... read more

kim S.'s profile image
kim S. 
rating
2 years ago

Money grab...When I called I wasn't told there would be a $145 exam fee, I very was clear my pug was fine just itchy and had allergies and just needed a quick cytopoint shot, this was not an emergency i was just cruising yelp looking for a vet. I asked how much it would be and was told $50-$100, which seemed totally fair and what our old vet had charged. My fault I guess for not realizing this was their ONLY an emergency hospital, I asked if I should make an appointment and was told "oh you can just bring her in now" like ... read more

Business response:

Hi Kim, We apologize for any confusion or frustration you experienced during your visit to our hospital. We understand that unexpected fees can be disappointing, and we apologize for any lack of clarity regarding the exam fee. Our goal is always to provide transparent pricing and exceptional service. We appreciate your feedback and want to assure you that we take it seriously. As a gesture of goodwill, we provided a 10% discount to address your concerns. We understand that this may not fully resolve your dissatisfaction, a... read more

Frequently asked questions about Irvine Valley Veterinary Hospital Emergency

How is Irvine Valley Veterinary Hospital Emergency rated?

Irvine Valley Veterinary Hospital Emergency has a 4 star rating with 578 reviews. 

When is Irvine Valley Veterinary Hospital Emergency open?

Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.