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Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
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This hospital is the worst I have never experienced. First employees are not welcome at all, no smile, waiting almost 1 hour for doctor and told me doctor still filling up medicine which is 2 hours past the pick up time. Finally doctor come out and talk to me with annoying attitude and very unprofessional, I can't believe this behavior coming from this pet hospital and why is the business still running. There are others pet hospital to choose from around the area please reconsider before you choose Irvine Vally Veterinary Ho... read more
Business response:
Hi David, I am sorry that you had this experience here. After looking into this a little further, I think there may have been some miscommunication regarding your pick up time. I would love the opportunity to better explain things if you would allow me the opportunity to do so. Please send an email to reception@irvinevalleyvet.com or you can call in at 949-552-5200. I look forward to speaking with you, Thank you!
We took in our rabbit to the hospital as she was acting abnormal all day. Lethargic, refusal to eat, heavy breathing... Just the day before she was acting perfectly normal and full of energy, so this came as a shock to us. They took her in within minutes as they saw she was in critical condition. We had to wait about 3 hours for the results of the bloodwork, urine testing, and x-rays. Very long wait, but I understand they had a lot of patients and they were probably doing the best they could to get me the results as soon as... read more
Business response:
Dear Socheata, We're truly sorry for the loss of your beloved rabbit, and we appreciate your candid feedback. Your experience matters to us, and we're grateful for the opportunity to discuss it with you personally. We're glad we could address your concerns, refund the medication, and assure you that your feedback will be taken seriously. We understand that the decision to take your rabbit home was based on careful consideration, and we regret any judgment you may have felt. Your feelings are important, and we're committed ... read more
I appreciated the vet Jessica Tondo reviewing treatment options with me so that I could make an informed decision given all the pros and cons, however I had to be the one to initiate even having that discussion and I wish that more time had been given to then review the steps moving forward once I'd made my decision. Instead, it almost felt as though since I'd already paid and there wasn't any more money to be made, caring for my cat was no longer a priority. As for my interactions with the veterinary assistant Rafael, thos... read more
Business response:
Dear Angelica, Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, and we apologize for any concerns you experienced during your visit to our facility. We're grateful that you acknowledged the efforts of Dr. Jessica Tondo in discussing treatment options with you. However, we understand your frustration regarding the initiation of the discussion and the need for more information about the steps moving forward. Your input is valuable, and we will certainly take steps to improve... read more
Please read all the negative reviews. So many complaints to the board about malpractice and negligence. Fresh grads that don't know what they are doing. Lack of experience without a mentor is a deadly combination. Stay away from this vet if you want your pet to live. Labs and tests are useless if they are not read by a good doctor. This has a very corporate feel with indifferent doctors and incompetent staff.
Business response:
Hi Mark! Thank you for your feedback. We would love to help make this right and find out more details regarding your visit with us. Please contact us via email, as we are having a hard time finding you in our system. Our email is reception@irvinevalleyvet.com. We look forward to hearing more from you. Thanks!
The slowest vet hospital I have ever visited. They were quick to take us in and check on pets but, the follow up took about an hour. Front desk didn't keep us updated on status and after asking second time - they came back with an update. Felt like we were forgotten in the exam room. BTW we were the only visitors, atleast out in the front.
Business response:
Hi Yogi! Thank you for taking the time to leave us feedback and a review. We appreciate it greatly. We sincerely regret that you experienced an extended wait during your recent visit to Irvine Valley Veterinary Hospital. It's important to note that as an emergency facility, we prioritize critical life-threatening cases, which may lead to variations in wait times. We also want to extend our apologies for any communication lapses and any inconvenience this may have caused. Your feedback is invaluable to us, and we are commit... read more
I honestly hate leaving reviews... Worse than that I hate reading things low ratings. But this experience was unacceptable and emotionally draining. After calling numerous vets, trying to find a place that I could take my bearded dragon that did have the facilities capabilities to do an emergency surgery. I found this place... After a back-and-forth conversation with one of their representatives named Ashley, I was assured that they would be able to not only help me, but possibly even get me in for a procedure the same ... read more
Business response:
Hi Lynn and Darren, We are very sorry to hear about your experience, and we completely understand your frustration. It's incredibly disheartening to hear that you and your family had to go through this. We deeply regret that we fell short of your expectations and didn't provide the level of care and communication that you and your beloved pet deserved. We've reached out to you privately via email in order to discuss this further and see how we can make amends for this situation. Please don't hesitate to get in touch if the... read more
If your pet has an emergency, give it a real chance of survival and take it somewhere else. I made the mistake of bringing my beloved parrot Jalapeño where Dr Pokard took our 2k and forgot about him. She, being the avian specialist, decided the best care for our parrot would be to put it aside until she was done with every other pet emergency. Our parrot had an emergency as well, but it had to wait about 5 hours to finally get the surgery that would have saved his life. She neglected him. There was a second vet who should ha... read more
My parents took our parrot jalapeño to this place because there was an avian specialist who said they could work on it right away. I stayed home to support my 11 year old sister who was heartbroken. We were scared but hopeful because of the reassurance the doctor was giving my parents. We never expected to lose our pet by the neglect of Dr.Pokard. If you love your pets don't take them to this hospital.
I have used this vet a few times and this most recent time I am just in shock how they treated me and my dog who was at their vet twice today my dog had been screaming I have videos they treated him to control pain the meds they prescribed did not work do we brought him back they charged us again and gave him an 80 shot and 290 in vet visits I called the vet to let her hear my dog screaming and she said I would have to wait 4 -5 hours because they had two other emergencies! My poor dog has been in pain all night and what eve... read more
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4 star rating with 578 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.