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Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
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Several years ago, Irvine Valley Emergency Clinic earned my trust when they successfully removed a large bone from my dog's stomach by endoscopy. The care was exceptional from check-in through discharge, and I appreciated that they offered overnight endoscopy--a service many emergency hospitals do not. Unfortunately, my recent experience was very different. On Saturday, June 27, my senior foster dog swallowed the head of a toothbrush. Before driving 45 minutes to Irvine Valley, I called to confirm that overnight endoscopy ... read more
I took my dog for an emergency. He was not breathing normally and they had us wait in the car. We told them his breaths were getting shorter and shorter. Our lovely friend hated cars but this day he went in as if he knew it was going to be his last day on earth and he accepted it. He didn't go crazy with anxiety like he usually did in cars. We went back to ask how long they said shortly. We told them he can't and won't get out of the car his eyes looked defeated and he was barely moving. I knew in my heart something was wro... read more
I went in Sunday night and the night shift seemed like they were drunk, not drugs. I turned around and walked out.
Three days later and the owner of this hospital, Mike Cao, has not called back. He seems to respond to reviews on yelp, but apparently he doesn't pick up the phone. That leads to me believe that it's not even actually him responding to people on Yelp. A manager of the hospital called and said they were the best person to help me, and I insisted that I speak to Mr. Cao. They continued on that they are the managers and the best people to help me, but I insisted that I talked to someone that is actually a doctor and not admini... read more
I have had great experience with this veterinary hospital in the past and have referred many people to them. Unfortunately, two out of my last four visits were unacceptable, and both of them were with Dr. Fletcher. She does not listen and in both visits with two different dogs the dogs left still in pain without the proper treatment. On both visits, the only thing she wanted to do was provide x-rays and blood tests, which were very expensive and not what I wanted. Unfortunately, she would not provide any care until I did t... read more
This is the worst veterinarians office hospital that you could ever take your animal to They are a large part of the reason my son's dog passed away They did a procedure, sloppy unprofessional and overpriced. No antibiotics. No nothing post care Is this conjecture? No, my brother's dog had the same operation at Newnan animal Hospital in Newnan, Georgia Call and ask for yourself The same exact operation the hospital kept my brother's dog overnight to monitor to the dog antibiotics since it was an operation and the dog came ho... read more
This is very very bad please do not take him in there to charge you more not used to a recommend to my friend, but I'll take my dog to charge me more enough more $1300 and after two weeks, my dog is bleeding again and I'm going there. The lady show up after the nurse. The doctor assistant and doctor is not show up. They told me you have to pay under dollars usually necessary, not hospital charging first the money, for example you go to grocery or supermarket by the ice cream fruit anything you pick up and then pay for it the... read more
They charged me 5k for 24 hour hospitalization and gave me back my dog with HUGE butt rash from his uncleaned diarrhea, just crazy how they can't even keep basic sanitation standard for fur babies. Go somewherelse, even the whole team knows at that location how cooperate they are
If you're considering bringing your pet to this ER, please reconsider. Go to VEG ER instead. At VEG, everything happens right in front of you - the exam table is in the same room, you see what they're doing, you hear what they're saying, and you're involved in the decisions. There is transparency, compassion, and actual participation in your pet's care. At IVVH, your pet is taken to the back - out of sight, where they do questionable things that only they know about. You sit alone, scared and powerless, and have no idea wha... read more
Business response:
We appreciate you taking the time to write about your experience and share your concerns. We’re truly sorry that this situation was so distressing and left you feeling uncertain during an already emotional time with your girl. We understand how frightening it can be when a pet requires a transfusion and then experiences an unexpected event. Not having clear answers afterward can make that experience even more overwhelming. That is never how we want our clients to feel. While emergency medicine often requires pets to be tre... read more
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4 star rating with 596 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.