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Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
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Very impressed with this Vet office! Everyone was friendly and took care of our precious beagle. They listened and they were quick in an emergency. I would highly recommend this veterinarian facility!
Business response:
Hi Marcie, Thank you for your kind words! We're delighted to have been able to assist you and your precious beagle during the visit. Our team is dedicated to providing excellent and efficient care, and we're thrilled to know that you had a positive experience with us. We truly appreciate your recommendation, and if you ever need anything in the future, don't hesitate to reach out. Your pet's well-being is always our priority. Take care!
This is honestly the best vet hospital I have ever been to. Our dog presented with paralysis in the hind legs and we feared the worst. Instead of jumping to the worst case scenario, the vet was positive and reassuring and convinced us to try steroid therapy. Y'all against all odds, 6 days later my dog is walking again. Throughout the whole time we had him boarded, the staff was available to answer any questions promptly through the chat feature in the app. They also would frequently send me pupdates with video and pictures, ... read more
Business response:
Hi Heather! Thank you so much for your heartwarming review! We're thrilled to have been a part of Duck's recovery journey. We always strive to provide the best care and support to our patients and their owners. Duck's progress and resilience were truly remarkable, and we couldn't be happier to see him walking again. We're grateful for your trust in our services and appreciate the kind words you've shared. Please know that we are here for you whenever you need us!
This is very very bad please do not take him in there to charge you more not used to a recommend to my friend, but I'll take my dog to charge me more enough more $1300 and after two weeks, my dog is bleeding again and I'm going there. The lady show up after the nurse. The doctor assistant and doctor is not show up. They told me you have to pay under dollars usually necessary, not hospital charging first the money, for example you go to grocery or supermarket by the ice cream fruit anything you pick up and then pay for it the... read more
They charged me 5k for 24 hour hospitalization and gave me back my dog with HUGE butt rash from his uncleaned diarrhea, just crazy how they can't even keep basic sanitation standard for fur babies. Go somewherelse, even the whole team knows at that location how cooperate they are
If you're considering bringing your pet to this ER, please reconsider. Go to VEG ER instead. At VEG, everything happens right in front of you - the exam table is in the same room, you see what they're doing, you hear what they're saying, and you're involved in the decisions. There is transparency, compassion, and actual participation in your pet's care. At IVVH, your pet is taken to the back - out of sight, where they do questionable things that only they know about. You sit alone, scared and powerless, and have no idea wha... read more
Business response:
We appreciate you taking the time to write about your experience and share your concerns. We’re truly sorry that this situation was so distressing and left you feeling uncertain during an already emotional time with your girl. We understand how frightening it can be when a pet requires a transfusion and then experiences an unexpected event. Not having clear answers afterward can make that experience even more overwhelming. That is never how we want our clients to feel. While emergency medicine often requires pets to be tre... read more
We brought our cat in for treatment around 4:30pm on New Year's Eve because she hadn't been eating or drinking for a few days and she was vomiting (despite being in good physical condition -- she put up quite a fight as I tried to load her into her carrier for transport!). We got to the office and it was quiet. They took her back and we waited for over three hours for them to come tell us that they examined her and palpated her abdomen. We were told she was a bit "urpy" (I'm sure this is a technical term) so they recommende... read more
Business response:
Thank you for taking the time to share your experience. We’re truly sorry that your visit with us on New Year’s Eve was frustrating and left you feeling unheard and pressured—especially during what was already a stressful situation with your cat. We understand how upsetting it can be to wait for updates, to have concerns about costs, and to feel uncertain about next steps when your pet isn’t feeling well. That is never how we want our clients to feel. While our recommendations are always made with the goal of gathering time... read more
Terrible experience, do not recommend -Appointment was at 8AM on a Monday. I stayed until 9:05 despite only having no more than 5mn of facetime with the staff and with no other customer waiting by the front office. No treatment was done/administered, I just waited in a room for the whole time and had to chase staff after not being seen for 20mn. - I was told I could get my cat tested for allergies (skin testing) which was not the case. Only blood testing was available - Pricing for the blood testing (and somehow for the ... read more
Business response:
Thank you for taking the time to share your experience. We’re very sorry to hear that your visit was frustrating and did not meet your expectations. We understand how upsetting it can be to take time out of your day—especially for an early morning appointment—only to feel that your time was not respected. Waiting for extended periods with limited communication is not the experience we strive to provide. Even when our hospital is not visibly busy, medical workflows, staffing constraints, and patient care needs behind the sce... read more
horrible experience billing machine was down had wait like an hour for them to fix I didnt get discount for waiting etc never again.
Business response:
We’re very sorry for the inconvenience you experienced during your visit. A delay due to technical issues is frustrating, and we understand how upsetting it can be to wait longer than expected. While system outages are sometimes unavoidable, we should have communicated more clearly and set better expectations. We appreciate you bringing this to our attention and will use this feedback to improve how we handle unexpected disruptions in the future.
I was advised by multiple staff members to bring my 17 year old cat back for a wound dressing change for her infection that they did a minor procedure on, but each time we returned we were told we were misinformed by the staff and told a new vet consultation was required--despite already paying for the initial one. The initial vet refused to prescribe an alternative antibiotic without $600+ in tests and waiting one week for results, citing "antibiotic resistance," yet still prescribed 35 more pills of the same ineffective a... read more
Business response:
Dear Samah, We’re truly sorry for the loss of your beloved cat and for the distress you experienced during her care. Losing a pet, especially after many years together, is incredibly painful. We sincerely regret that your visits with us added to that difficulty. We take your feedback very seriously and are reviewing the communication and treatment concerns you described with our team to ensure we provide clearer guidance and consistency for our clients. If you’re open to it, we would greatly appreciate the opportunity to s... read more
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4.1 star rating with 589 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.