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Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
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This was one of the most frustrating and unprofessional experiences I've ever had at a vet. I waited six hours with my dog, and every time staff told me "you're next in line," it turned into, "oh, looks like you'll have to wait another 45 minutes." This happened over and over with zero accountability. My dog was stressed, exhausted, and miserable the entire time. I could hear laughing coming from the emergency room while we sat there, which was infuriating given how many of us were stuck waiting. When it was finally time to... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration you and your dog went through during your visit. Long waits are never easy, and it’s clear from your review that we did not communicate or support you in the way we should have. We’re especially concerned about the interactions you described with our staff and want to assure you that this is not the level of care or professionalism we strive for. We are taking your comments seriously and will be reviewing both our commun... read more
On May 3, I brought my less than 1-year-old cockatiel after she broke her leg in a dog attack. She was still trying to live. I paid $99 for a consult. The doctor said she had a 50% recovery chance and seemed stable. But they didn't start treatment until 7:30 PM. She was discharged at 8:00 PM, then went into distress 15 minutes later. I rushed back--by 8:47 PM, she was gone. Afterward, the hospital claimed I was told she was dying--completely untrue. If I had known, I would've let her pass at home peacefully. The way they ... read more
Business response:
Dear Ye, Thank you for taking the time to speak with us privately and for allowing us the opportunity to discuss your experience and reach a resolution together. We understand how devastating it is to lose a beloved companion, especially under such difficult and sudden circumstances. Your feedback means a great deal to us, and we truly appreciate you allowing us the chance to listen and address your concerns directly. We remain deeply sorry for your loss and are keeping you and your sweet cockatiel in our thoughts.
If you have an emergency situation, please go somewhere else. I've had pets my entire life. Cats, dogs and birds. My cat jumped onto a roof from our balcony and broke his claw and his whole paw was bloody. He was limping around so I took him here (first and last time). I checked in at around 7pm and was told that the wait was an hour long. No big deal... well... that was bs. It's past 11pm as I'm typing this and they are just now seeing Pucci and I'm going to be here for another hour or more. A open wound that gets left untr... read more
Absolutely Heartbreaking Experience at Irvine Valley Veterinary Hospital Emergency Bringing my less-than-one-year-old cockatiel to Irvine Valley Veterinary Hospital Emergency became the most heartbreaking decision of my life. On May 2nd, she was attacked by dog during a flight attempt and broke her leg. Despite the injury, she fought hard to live--eating little, but trying. On May 3rd, realizing it might be a fracture, I rushed to this "24-hour emergency walk-in" hospital. I called at 3:30, was given a 4:30 walk-in time, b... read more
Terrible. This place is a death sentence for your pets who need emergency attention. They charged thousands only to give test results 2 WEEKS and some days later, 2 days AFTER my bird passed. No urgency at all. The staff was really unhelpful when I informed them I was running low on formula ( his main source of feed) for my sick bird it took them a whole night to have the next batch ready for pickup. Mind you they're 24 hours... They also instructed me to feed my bird 1/4 of his supposed daily portions. Never gave me clear ... read more
Business response:
Dear Tiphanie, We are truly sorry for the loss of your bird and understand how heartbreaking and frustrating this experience must have been. Please know that we take your concerns seriously, and we’d like the opportunity to speak with you directly to review your pet’s case in more detail. Your feedback is important, and we want to ensure we address any miscommunication that may have occurred. If you’re open to it, please reach out to our management team at your earliest convenience.
I want to begin with a good note. When me and my mother walked in we were treated respectfully and all of the staff members at the hospital were kind and respectful. We had no issue with the service done by the employees but the treatment that was done to our dog. Our dog at the time suffered with CKD (Chronic Kidney Disease) for around 2-3 months with no severe issues. A couple days before we visited the hospital he began to barely eat or do any activity throughout the day. We had a couple of tests done the first night we a... read more
Business response:
Dear Brian, Thank you for taking the time to share your experience. We are deeply sorry for your loss and understand how heartbreaking it is to say goodbye to a beloved pet, especially under such difficult circumstances. We’re grateful for your kind words about our staff and the care they provided during your visits. However, we are truly sorry to hear about the challenges you and your dog faced following his treatment. We strive to provide the highest level of care, and we take your concerns very seriously. If you would ... read more
I am not one to write reviews but I'm doing so as a warning to other pet owners, when something does not feel right, trust your instincts. To summarize, Sunny, my dog was experiencing lethargy, and loss of appetite for 2 days. He was not in respiratory distress, however does have a hx of collapsed trachea. We brought him to Irvine valley vet hospital around 10PM. He was assessed by Dr. Fletcher who ordered a chest xray and O2 therapy. Per the doctor's interpretation of the chest Xray, Sunny had fluid in the lungs and a white... read more
Business response:
Dear Anna, We sincerely appreciate you taking the time to share your experience with us and are deeply sorry for the stress and grief you encountered during such a challenging time with Sunny. We are relieved to hear that he is recovering and responding well to treatment. We would greatly appreciate the opportunity to discuss your case further to better understand your concerns. Please don’t hesitate to reach out to us directly at your convenience. Our goal is to ensure that every pet and pet owner feels supported and conf... read more
Not happy at all! Did unneeded treatment. Really overpriced. Didn't take good care of my pet.
Business response:
Dear Crystal, We're sorry to hear you were disappointed with your experience. Your feedback is very important to us, and we'd like the opportunity to learn more about your concerns to see how we can improve. If you’re open to discussing this further, please feel free to reach out to us directly. We’re here to help and address any questions you may have. Irvine Valley Veterinary Hospital
I called ahead to make sure that tonight was a good time to bring my dog over who is experiencing a fever, and the technician on the phone said they would be happy to help and I could head over in the next 20 minutes (I realize now that this technician was likely at a call center and not at the actual clinic I was headed to) . To make a long story short upon arrival I realize quite quickly that there was no way my dog was going to be seen anytime soon and I was presented with the potential wait time of between "15 minutes a... read more
Business response:
Dear Moe, Thank you for sharing your experience, and we’re truly sorry to hear about the confusion and frustration you encountered during your visit. We understand how stressful it is to bring your pet to an emergency clinic, especially when you’re trying to plan ahead and ensure the best care. We apologize for any miscommunication regarding wait times. While emergencies can sometimes lead to unpredictable waits, we agree that you should have been informed more clearly about the process of checking in at our hospital. Ple... read more
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4 star rating with 578 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.