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Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
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We brought our cat in for treatment around 4:30pm on New Year's Eve because she hadn't been eating or drinking for a few days and she was vomiting (despite being in good physical condition -- she put up quite a fight as I tried to load her into her carrier for transport!). We got to the office and it was quiet. They took her back and we waited for over three hours for them to come tell us that they examined her and palpated her abdomen. We were told she was a bit "urpy" (I'm sure this is a technical term) so they recommende... read more
Business response:
Thank you for taking the time to share your experience. We’re truly sorry that your visit with us on New Year’s Eve was frustrating and left you feeling unheard and pressured—especially during what was already a stressful situation with your cat. We understand how upsetting it can be to wait for updates, to have concerns about costs, and to feel uncertain about next steps when your pet isn’t feeling well. That is never how we want our clients to feel. While our recommendations are always made with the goal of gathering time... read more
Terrible experience, do not recommend -Appointment was at 8AM on a Monday. I stayed until 9:05 despite only having no more than 5mn of facetime with the staff and with no other customer waiting by the front office. No treatment was done/administered, I just waited in a room for the whole time and had to chase staff after not being seen for 20mn. - I was told I could get my cat tested for allergies (skin testing) which was not the case. Only blood testing was available - Pricing for the blood testing (and somehow for the ... read more
Business response:
Thank you for taking the time to share your experience. We’re very sorry to hear that your visit was frustrating and did not meet your expectations. We understand how upsetting it can be to take time out of your day—especially for an early morning appointment—only to feel that your time was not respected. Waiting for extended periods with limited communication is not the experience we strive to provide. Even when our hospital is not visibly busy, medical workflows, staffing constraints, and patient care needs behind the sce... read more
horrible experience billing machine was down had wait like an hour for them to fix I didnt get discount for waiting etc never again.
Business response:
We’re very sorry for the inconvenience you experienced during your visit. A delay due to technical issues is frustrating, and we understand how upsetting it can be to wait longer than expected. While system outages are sometimes unavoidable, we should have communicated more clearly and set better expectations. We appreciate you bringing this to our attention and will use this feedback to improve how we handle unexpected disruptions in the future.
I was advised by multiple staff members to bring my 17 year old cat back for a wound dressing change for her infection that they did a minor procedure on, but each time we returned we were told we were misinformed by the staff and told a new vet consultation was required--despite already paying for the initial one. The initial vet refused to prescribe an alternative antibiotic without $600+ in tests and waiting one week for results, citing "antibiotic resistance," yet still prescribed 35 more pills of the same ineffective a... read more
Business response:
Dear Samah, We’re truly sorry for the loss of your beloved cat and for the distress you experienced during her care. Losing a pet, especially after many years together, is incredibly painful. We sincerely regret that your visits with us added to that difficulty. We take your feedback very seriously and are reviewing the communication and treatment concerns you described with our team to ensure we provide clearer guidance and consistency for our clients. If you’re open to it, we would greatly appreciate the opportunity to s... read more
Irvine Valley Veterinary Hospital presents as an ER, but when my cat Alfred truly needed ER-level care, the basics were missed. We arrived with a 105°F fever and CKD II/III. I handed over his medical history immediately. Hours later I learned no IV fluids had been started--nearly four hours without fluids for a septic, fragile cat. Labs available during care showed a high-risk picture (creatinine 4.1, BUN 42, sodium 166, globulin 5.4, hematocrit falling from ~27% to 20.3%). Instead of a disciplined stabilization and clear pl... read more
This was one of the most frustrating and unprofessional experiences I've ever had at a vet. I waited six hours with my dog, and every time staff told me "you're next in line," it turned into, "oh, looks like you'll have to wait another 45 minutes." This happened over and over with zero accountability. My dog was stressed, exhausted, and miserable the entire time. I could hear laughing coming from the emergency room while we sat there, which was infuriating given how many of us were stuck waiting. When it was finally time to... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration you and your dog went through during your visit. Long waits are never easy, and it’s clear from your review that we did not communicate or support you in the way we should have. We’re especially concerned about the interactions you described with our staff and want to assure you that this is not the level of care or professionalism we strive for. We are taking your comments seriously and will be reviewing both our commun... read more
On May 3, I brought my less than 1-year-old cockatiel after she broke her leg in a dog attack. She was still trying to live. I paid $99 for a consult. The doctor said she had a 50% recovery chance and seemed stable. But they didn't start treatment until 7:30 PM. She was discharged at 8:00 PM, then went into distress 15 minutes later. I rushed back--by 8:47 PM, she was gone. Afterward, the hospital claimed I was told she was dying--completely untrue. If I had known, I would've let her pass at home peacefully. The way they ... read more
Business response:
Dear Ye, Thank you for taking the time to speak with us privately and for allowing us the opportunity to discuss your experience and reach a resolution together. We understand how devastating it is to lose a beloved companion, especially under such difficult and sudden circumstances. Your feedback means a great deal to us, and we truly appreciate you allowing us the chance to listen and address your concerns directly. We remain deeply sorry for your loss and are keeping you and your sweet cockatiel in our thoughts.
If you have an emergency situation, please go somewhere else. I've had pets my entire life. Cats, dogs and birds. My cat jumped onto a roof from our balcony and broke his claw and his whole paw was bloody. He was limping around so I took him here (first and last time). I checked in at around 7pm and was told that the wait was an hour long. No big deal... well... that was bs. It's past 11pm as I'm typing this and they are just now seeing Pucci and I'm going to be here for another hour or more. A open wound that gets left untr... read more
Absolutely Heartbreaking Experience at Irvine Valley Veterinary Hospital Emergency Bringing my less-than-one-year-old cockatiel to Irvine Valley Veterinary Hospital Emergency became the most heartbreaking decision of my life. On May 2nd, she was attacked by dog during a flight attempt and broke her leg. Despite the injury, she fought hard to live--eating little, but trying. On May 3rd, realizing it might be a fracture, I rushed to this "24-hour emergency walk-in" hospital. I called at 3:30, was given a 4:30 walk-in time, b... read more
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4 star rating with 596 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.