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Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
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I want to begin with a good note. When me and my mother walked in we were treated respectfully and all of the staff members at the hospital were kind and respectful. We had no issue with the service done by the employees but the treatment that was done to our dog. Our dog at the time suffered with CKD (Chronic Kidney Disease) for around 2-3 months with no severe issues. A couple days before we visited the hospital he began to barely eat or do any activity throughout the day. We had a couple of tests done the first night we a... read more
Business response:
Dear Brian, Thank you for taking the time to share your experience. We are deeply sorry for your loss and understand how heartbreaking it is to say goodbye to a beloved pet, especially under such difficult circumstances. We’re grateful for your kind words about our staff and the care they provided during your visits. However, we are truly sorry to hear about the challenges you and your dog faced following his treatment. We strive to provide the highest level of care, and we take your concerns very seriously. If you would ... read more
I am not one to write reviews but I'm doing so as a warning to other pet owners, when something does not feel right, trust your instincts. To summarize, Sunny, my dog was experiencing lethargy, and loss of appetite for 2 days. He was not in respiratory distress, however does have a hx of collapsed trachea. We brought him to Irvine valley vet hospital around 10PM. He was assessed by Dr. Fletcher who ordered a chest xray and O2 therapy. Per the doctor's interpretation of the chest Xray, Sunny had fluid in the lungs and a white... read more
Business response:
Dear Anna, We sincerely appreciate you taking the time to share your experience with us and are deeply sorry for the stress and grief you encountered during such a challenging time with Sunny. We are relieved to hear that he is recovering and responding well to treatment. We would greatly appreciate the opportunity to discuss your case further to better understand your concerns. Please don’t hesitate to reach out to us directly at your convenience. Our goal is to ensure that every pet and pet owner feels supported and conf... read more
Not happy at all! Did unneeded treatment. Really overpriced. Didn't take good care of my pet.
Business response:
Dear Crystal, We're sorry to hear you were disappointed with your experience. Your feedback is very important to us, and we'd like the opportunity to learn more about your concerns to see how we can improve. If you’re open to discussing this further, please feel free to reach out to us directly. We’re here to help and address any questions you may have. Irvine Valley Veterinary Hospital
I called ahead to make sure that tonight was a good time to bring my dog over who is experiencing a fever, and the technician on the phone said they would be happy to help and I could head over in the next 20 minutes (I realize now that this technician was likely at a call center and not at the actual clinic I was headed to) . To make a long story short upon arrival I realize quite quickly that there was no way my dog was going to be seen anytime soon and I was presented with the potential wait time of between "15 minutes a... read more
Business response:
Dear Moe, Thank you for sharing your experience, and we’re truly sorry to hear about the confusion and frustration you encountered during your visit. We understand how stressful it is to bring your pet to an emergency clinic, especially when you’re trying to plan ahead and ensure the best care. We apologize for any miscommunication regarding wait times. While emergencies can sometimes lead to unpredictable waits, we agree that you should have been informed more clearly about the process of checking in at our hospital. Ple... read more
My turtle passed away and I brought him here since everywhere else was closed. I chose to have him cremated. Almost 5 weeks later and i finally got him back. I had to keep calling since was told the same thing, "we'll call you." Finally, I called again and was told he's still not here and we will call you. After much persistence from my part, the lady said that they actually do have him and he can be picked up today! WHAT!?!! How unprofessional and insensitive! Would not recommend this place to my worst enemy. Lack of empa... read more
Business response:
Dear Lin, We are truly sorry to hear about your experience and understand how difficult this must have been during an already emotional time. We sincerely apologize for the delay and miscommunication regarding your turtle's cremation. This is not the level of service or empathy we strive to provide, and we regret that we fell short in your case. We’d appreciate the opportunity to speak with you directly to better understand what happened and to see how we can address your concerns. Please feel free to reach out to us at yo... read more
Poor communication and keeping their word. They messed up scheduling my appointment for my pups booster and charged another consultation fee.
Business response:
Dear Alex, We’re sorry to hear about the scheduling confusion and the additional charge for your pup’s booster appointment. We strive to provide clear communication and a smooth experience for all our clients. We’d love the opportunity to look into this further and make it right. Please reach out to us directly so we can discuss your concerns and find a resolution. Thank you for bringing this to our attention! Sincerely, Irvine Valley Veterinary Hospital
I wish I read these one star reviews before coming here!! They gave me an estimate that was already higher than another emergency vet clinic I checked with, but because this place was closer and I was pressed for time, I decided to come in. After I signed the estimate and they operated on my leopard gecko lizard, they added even more things to the invoice, without seeking any approval for the added charges. Don't bring your pet here because they are overpriced and will only care about maximizing your bill. Never coming back!
Business response:
Dear Simona, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand how frustrating unexpected costs can be, especially during a stressful time with your pet. Transparency is important to us, and we strive to communicate clearly with every client regarding treatment plans and associated costs. We’d appreciate the opportunity to speak with you further to better understand the situation and address your concerns. Please feel free to reach out to us directly so we can work towards a r... read more
They are not very responsive when they say they will send out the test results. I had to call and call...When I actually received the statement, there's nothing on the statement except the letterhead and the total. I don't understand why a such small thing is so mountainous to complete. In addition, very pricey and talkative staff that were too busy sharing their personal stories when they should be attending patients.
Business response:
Dear Jennifer, Thank you for bringing your concerns to our attention. We apologize for the issues you experienced with receiving test results and the billing statement. We are committed to addressing these concerns internally to improve our communication and service. Unfortunately, we are having difficulty locating your account to further discuss this case. Could you please reach out to us directly? We'd like to resolve this matter and ensure your concerns are fully addressed. Best regards, Irvine Valley Veterinary Hospit... read more
The service was too damn slow, and there was no communication between this hospital and VCA Irvine Boulevard. Plus their service is so expensive. My dog was still sick after receiving treatment from the doctor. I wasted so much money, and I want it back! My toy poodle, Chase, has been having bad diarrhea and vomiting since Wednesday night. I called the doctor here to get him set up for an appointment. I was there for three long hours. They said it would take us 45 minutes to see a doctor, but it took much longer than that. ... read more
Business response:
Dear Ana, Thank you for taking the time to discuss your experience with us. We’re glad we could work together to ensure Chase received the care he needed during his hospitalization. Please don’t hesitate to reach out if you need anything else. We’re here for you and your family. Best regards, Irvine Valley Veterinary Hospital
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4 star rating with 544 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.