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Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
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If you have an emergency situation, please go somewhere else. I've had pets my entire life. Cats, dogs and birds. My cat jumped onto a roof from our balcony and broke his claw and his whole paw was bloody. He was limping around so I took him here (first and last time). I checked in at around 7pm and was told that the wait was an hour long. No big deal... well... that was bs. It's past 11pm as I'm typing this and they are just now seeing Pucci and I'm going to be here for another hour or more. A open wound that gets left untr... read more
Absolutely Heartbreaking Experience at Irvine Valley Veterinary Hospital Emergency Bringing my less-than-one-year-old cockatiel to Irvine Valley Veterinary Hospital Emergency became the most heartbreaking decision of my life. On May 2nd, she was attacked by dog during a flight attempt and broke her leg. Despite the injury, she fought hard to live--eating little, but trying. On May 3rd, realizing it might be a fracture, I rushed to this "24-hour emergency walk-in" hospital. I called at 3:30, was given a 4:30 walk-in time, b... read more
Terrible. This place is a death sentence for your pets who need emergency attention. They charged thousands only to give test results 2 WEEKS and some days later, 2 days AFTER my bird passed. No urgency at all. The staff was really unhelpful when I informed them I was running low on formula ( his main source of feed) for my sick bird it took them a whole night to have the next batch ready for pickup. Mind you they're 24 hours... They also instructed me to feed my bird 1/4 of his supposed daily portions. Never gave me clear ... read more
Business response:
Dear Tiphanie, We are truly sorry for the loss of your bird and understand how heartbreaking and frustrating this experience must have been. Please know that we take your concerns seriously, and we’d like the opportunity to speak with you directly to review your pet’s case in more detail. Your feedback is important, and we want to ensure we address any miscommunication that may have occurred. If you’re open to it, please reach out to our management team at your earliest convenience.
I want to begin with a good note. When me and my mother walked in we were treated respectfully and all of the staff members at the hospital were kind and respectful. We had no issue with the service done by the employees but the treatment that was done to our dog. Our dog at the time suffered with CKD (Chronic Kidney Disease) for around 2-3 months with no severe issues. A couple days before we visited the hospital he began to barely eat or do any activity throughout the day. We had a couple of tests done the first night we a... read more
Business response:
Dear Brian, Thank you for taking the time to share your experience. We are deeply sorry for your loss and understand how heartbreaking it is to say goodbye to a beloved pet, especially under such difficult circumstances. We’re grateful for your kind words about our staff and the care they provided during your visits. However, we are truly sorry to hear about the challenges you and your dog faced following his treatment. We strive to provide the highest level of care, and we take your concerns very seriously. If you would ... read more
I am not one to write reviews but I'm doing so as a warning to other pet owners, when something does not feel right, trust your instincts. To summarize, Sunny, my dog was experiencing lethargy, and loss of appetite for 2 days. He was not in respiratory distress, however does have a hx of collapsed trachea. We brought him to Irvine valley vet hospital around 10PM. He was assessed by Dr. Fletcher who ordered a chest xray and O2 therapy. Per the doctor's interpretation of the chest Xray, Sunny had fluid in the lungs and a white... read more
Business response:
Dear Anna, We sincerely appreciate you taking the time to share your experience with us and are deeply sorry for the stress and grief you encountered during such a challenging time with Sunny. We are relieved to hear that he is recovering and responding well to treatment. We would greatly appreciate the opportunity to discuss your case further to better understand your concerns. Please don’t hesitate to reach out to us directly at your convenience. Our goal is to ensure that every pet and pet owner feels supported and conf... read more
Not happy at all! Did unneeded treatment. Really overpriced. Didn't take good care of my pet.
Business response:
Dear Crystal, We're sorry to hear you were disappointed with your experience. Your feedback is very important to us, and we'd like the opportunity to learn more about your concerns to see how we can improve. If you’re open to discussing this further, please feel free to reach out to us directly. We’re here to help and address any questions you may have. Irvine Valley Veterinary Hospital
I called ahead to make sure that tonight was a good time to bring my dog over who is experiencing a fever, and the technician on the phone said they would be happy to help and I could head over in the next 20 minutes (I realize now that this technician was likely at a call center and not at the actual clinic I was headed to) . To make a long story short upon arrival I realize quite quickly that there was no way my dog was going to be seen anytime soon and I was presented with the potential wait time of between "15 minutes a... read more
Business response:
Dear Moe, Thank you for sharing your experience, and we’re truly sorry to hear about the confusion and frustration you encountered during your visit. We understand how stressful it is to bring your pet to an emergency clinic, especially when you’re trying to plan ahead and ensure the best care. We apologize for any miscommunication regarding wait times. While emergencies can sometimes lead to unpredictable waits, we agree that you should have been informed more clearly about the process of checking in at our hospital. Ple... read more
My turtle passed away and I brought him here since everywhere else was closed. I chose to have him cremated. Almost 5 weeks later and i finally got him back. I had to keep calling since was told the same thing, "we'll call you." Finally, I called again and was told he's still not here and we will call you. After much persistence from my part, the lady said that they actually do have him and he can be picked up today! WHAT!?!! How unprofessional and insensitive! Would not recommend this place to my worst enemy. Lack of empa... read more
Business response:
Dear Lin, We are truly sorry to hear about your experience and understand how difficult this must have been during an already emotional time. We sincerely apologize for the delay and miscommunication regarding your turtle's cremation. This is not the level of service or empathy we strive to provide, and we regret that we fell short in your case. We’d appreciate the opportunity to speak with you directly to better understand what happened and to see how we can address your concerns. Please feel free to reach out to us at yo... read more
Poor communication and keeping their word. They messed up scheduling my appointment for my pups booster and charged another consultation fee.
Business response:
Dear Alex, We’re sorry to hear about the scheduling confusion and the additional charge for your pup’s booster appointment. We strive to provide clear communication and a smooth experience for all our clients. We’d love the opportunity to look into this further and make it right. Please reach out to us directly so we can discuss your concerns and find a resolution. Thank you for bringing this to our attention! Sincerely, Irvine Valley Veterinary Hospital
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4.1 star rating with 556 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.