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Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
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Paid almost $1200 for this attitude and rude service from the lady who named ALEX. Went here around Midnight for remove my cat suture and met a rude lady who named Alex. She said we need to wait 3-4 hours just for removing our cat suture. As we were told before that we can come anytime for the suture remove and NO ONE METION THAT WE NEED TO WAIT 3-4 HOURS JUST FOR THE STITCHES REMOVAL. We drove 1 hour to here and need to back home because no one want to wait 3-4 hours just for stitches removal. BE CAREFUL EVERYONE. They were... read more
Business response:
Dear Tram, We apologize for the inconvenience and frustration you experienced during your recent visit. Your feedback is important to us, and we're very sorry to hear about the wait time and the interaction you had with our staff. We strive to provide excellent care and service to all our clients and their pets, and it’s clear we fell short in this instance. Please know that we take your concerns seriously. We understand the importance of timely and respectful service, especially for something as crucial as your pet's care.... read more
I had to take my dog here for a broken bone. I signed up to be seen by them regularly since I'm new to the area and didn't have a vet. I am switching to someone else ASAP. Over the course of 12 weeks, I don't feel listened to; I keep getting conflicting instructions for taking care of my dog's slow healing bone, I feel like they want to sell me stuff but don't want to explain. I will agree to purchase a product, pay for it, then receive a bag with the wrong product inside. The techs are short tempered and immature when face... read more
Business response:
Dear Sum, Thank you for sharing your feedback, although we're truly disheartened to hear about your experience. It deeply concerns us that you feel that you haven't received the level of care and service that we strive to provide to all our clients and their furry companions. After carefully reviewing our records, we were unable to locate your account in our system, which makes it difficult for us to address your concerns directly. However, please know that we take every comment seriously and are committed to improving our... read more
They were ok when it came to my Shih Tzu. They were reluctant to do all the tests we needed for my baby who I picked up from a pet sitter with two dislocated hips. They only diagnosed one. She also had extreme diarrhea and they refused to prescribe an antibiotic to help her. I went to a different vet hospital and they gave her the antibiotic immediately. I have never been back to this veterinary hospital.
Business response:
Dear Mimi, Thank you for sharing your experience. We sincerely apologize for any inconvenience or frustration you encountered during your visit with us. Ensuring the health and well-being of all pets entrusted to our care is our top priority. We understand the importance of thorough diagnostics and appropriate treatment plans for pets, especially in cases of injury or illness. While we aim to provide comprehensive care, there may be instances where alternative treatment options are recommended based on the individual needs... read more
The attitude of their operator was very bad. She hung up without listening to my words. My dog went to the emergency room today. Because they entered the wrong birthday information, I contacted them to resend the invoice to my email. The other party claimed that it would take 24 hours to process this request. I was very urgent and needed this to deal with the dispute of the puppy being bitten. Then I said that I would report your attitude and the invoice was sent to my email immediately. This attitude really makes people f... read more
Business response:
Dear Jiayu, We're truly sorry to hear about your recent experience, and we deeply apologize for any inconvenience caused. Providing excellent customer service is paramount to us, and it's disheartening to learn that we fell short of your expectations during your time of need. We take your feedback seriously and have addressed the concerns you raised with our team to ensure that instances like these are not repeated in the future. Your satisfaction is important to us, and we appreciate your recognition of the professionalis... read more
Nursing and vet staff are terrible and irresponsible and revenging .when you ask questions for clarification, nurse comes and offer you to go to other hospitals around as your options. Lack of passion and sympathy.
Business response:
Dear Minoo, We're deeply sorry to hear about your experience with our nursing and veterinary staff. Providing compassionate and professional care to both pets and their owners is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. Please know that offering alternative options for care is never intended as a dismissal of your concerns, but rather as an acknowledgment of your need for timely and effective treatment for your pet. However, we understand that our approach may not h... read more
I took my poppy to this hospital Sunday morning on 04/14/2024 at 11:45. Sergio at front Desk informed me that it takes 20-30 minutes. We waited in the car and got the call time to see the nurse Lauren. She took poppy in and came out said vitals are normal and little elevated temp. She stated then takes up to 1 hour. asked her please inform front desk for clear communication for future. She went in we were waiting outside. Lauren right away came out and informed it takes now 2 hours for emergency happened. There was no body i... read more
Business response:
Dear Ardibiki, I'm sorry to hear about your experience at our hospital. We take feedback seriously and strive to provide the best care possible for our patients and their owners. We apologize for any miscommunication regarding wait times during your visit. Our team works diligently to provide accurate estimates, but sometimes unforeseen circumstances can lead to delays. Regarding your concern about clear communication, we will take your feedback into account and work on improving our processes to ensure that future interac... read more
staff is passive aggressive and doesn't provide vital information about cost of services, they perform them without adequately notifying and explaining the costs beforehand. When I called them out not notifying me of the price prior to starting the process the main vet started to guilt trip me talking about how she is 300k in debt because she became a vet, she also twisted my words saying I don't care for my pet when I couldn't afford to keep them their for 12 hours and kept me jammed up by trying to get me to sign release f... read more
Business response:
Dear Cameron M, Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you had during your visit to our facility. Providing transparent and upfront communication regarding the cost of our services is a top priority for us, and we regret any confusion or frustration this may have caused. Regarding the conversation you had with our veterinarian, we deeply regret any discomfort or misunderstanding that occurred. Our intention is always to provide compassionate care and support to both... read more
"Last week, my cat got sick and I took her to Irvine Valley Veterinary Clinic. They kept her for 3 days and handed me a bill of $10,000. Before starting the treatment, they mentioned that they could get support from different aid organizations and maybe half of the amount could be covered by them. I accepted, and the treatment began. I got my cat back in the same condition, and now we are continuing her treatment at home. However, when I went to get a serum for her that we needed to administer at home, I paid $105, but later... read more
Business response:
Dear Ozgur Kabakci, We are sincerely disheartened to hear about your experience. It's disappointing to hear that you felt this way despite our support during this stressful and difficult time. We want to assure you that we tried very hard to provide the best care possible for your pet and support for your family. Every decision made regarding your pet's treatment was made with their well-being as our top priority. We want to extend our deepest apologies for any miscommunication or dissatisfaction you encountered regarding... read more
This had to be the rudest most non-empathetic facility I'm guessing possibly anywhere. My poor kitten was killed about a month ago. Because it was after hours, I ended up here. Pet cemetery would be better service. They charged me for her private cremation however, I have yet to receive her remains. No one answers the phone and if you do have the pleasure of meeting one of the staff, they are much more concerned with discussing their social life with their co-workers than they are at assisting, let alone comforting you... read more
Business response:
I am very sorry about your losses. We aim to make the process as humane as possible and regret that your perception of the experience was different. We as a team strive for excellence in everything we do, and try to learn from all experiences so that we can improve. We practice medicine with integrity, and believe that we provide a valuable service to the community by offering wellness, preventative, and urgent care services from early morning until late night 7 days a week. We do not charge extra for walk-ins or emergencies... read more
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4.1 star rating with 556 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.