This profile has been claimed by the business owner or representative.
Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
Get directions
"Last week, my cat got sick and I took her to Irvine Valley Veterinary Clinic. They kept her for 3 days and handed me a bill of $10,000. Before starting the treatment, they mentioned that they could get support from different aid organizations and maybe half of the amount could be covered by them. I accepted, and the treatment began. I got my cat back in the same condition, and now we are continuing her treatment at home. However, when I went to get a serum for her that we needed to administer at home, I paid $105, but later... read more
Business response:
Dear Ozgur Kabakci, We are sincerely disheartened to hear about your experience. It's disappointing to hear that you felt this way despite our support during this stressful and difficult time. We want to assure you that we tried very hard to provide the best care possible for your pet and support for your family. Every decision made regarding your pet's treatment was made with their well-being as our top priority. We want to extend our deepest apologies for any miscommunication or dissatisfaction you encountered regarding... read more
This had to be the rudest most non-empathetic facility I'm guessing possibly anywhere. My poor kitten was killed about a month ago. Because it was after hours, I ended up here. Pet cemetery would be better service. They charged me for her private cremation however, I have yet to receive her remains. No one answers the phone and if you do have the pleasure of meeting one of the staff, they are much more concerned with discussing their social life with their co-workers than they are at assisting, let alone comforting you... read more
Business response:
I am very sorry about your losses. We aim to make the process as humane as possible and regret that your perception of the experience was different. We as a team strive for excellence in everything we do, and try to learn from all experiences so that we can improve. We practice medicine with integrity, and believe that we provide a valuable service to the community by offering wellness, preventative, and urgent care services from early morning until late night 7 days a week. We do not charge extra for walk-ins or emergencies... read more
I came in here today and chose this place because of the reviews in yelp of them. But, to be honest I didn't like it. Maybe because my pet I came in here for cremation was a reptile.. and not a dog or something greater as to why it didn't matter or I don't know. But it didn't feel they were caring and it mattered. I expected more coming in for a cremation of my beloved pet. All they did was make me type in my name as a "signature" in the consent form. And didn't even ask me what package I wanted or what did I want. Just aske... read more
Business response:
Dear Kimberly, Thank you for sharing your experience with us. We're truly sorry to hear that your visit did not meet your expectations, and we are deeply sorry for your loss. We understand the importance of every pet, regardless of their species, and we apologize for any lack of communication or empathy you felt during the process. Your feedback is valuable to us, and we would like to make things right. Could you please provide us with more details by emailing us at reception@irvinevalleyvet.com so we can investigate furthe... read more
Review of Irvine Valley Veterinary Hospital I am utterly devastated by the experience I had at Irvine Valley Veterinary Hospital. My beloved dog, Kimchi, tragically passed away due to their negligent and profit-driven practices. Despite having dog insurance and providing them with $450, they failed to prioritize her well-being and instead focused on extracting as much money from me as possible. After receiving subpar treatment, Kimchi's condition worsened, and I was met with indifference when I reached out for help. Their ... read more
Business response:
Dear Tina K., We are sincerely sorry to hear about the loss of your beloved pet, Kimchi, and the pain you are going through. Our hearts go out to you during this difficult time, and we truly appreciate you taking the time to share your experience with us. We understand the depth of your grief and frustration, and we want to assure you that we take your concerns seriously. However, we are unable to identify your specific case. To better understand the details and investigate the matter thoroughly, we kindly ask you to conta... read more
I took my dog there because something was wrong with her. they quoted me $1200 for x rays, blood work etc. since it's the beginning of the month i said I only have $450 but I want to know what's wrong because she was breathing heavy and wouldn't move so they gave her some fluids and a shit for nausea and said she should be fine. I was kind of upset how it's clear something was wrong and they just rushed me out of there and charged me $450. I got home and she got worse which might have been from the medication they gave her s... read more
Business response:
Dear Bruce J., We are deeply saddened to hear about the loss of your beloved pet, and we extend our sincere condolences during this difficult time. We appreciate you taking the time to share your concerns with us, and we would like to express our sincere apologies for any distress you may have experienced. Firstly, we want to clarify that your feedback is of utmost importance to us, and we take it very seriously. We understand the gravity of the situation and the emotional toll it has taken on you. We would like to investi... read more
Be aware. Your pet will not be examined in your presence here. So you have no idea what procedures/tests were carried out. We took our bunny here one day. After taking the bunny in a back room and us waiting for quite a while, they said they didn't know what was wrong with the bunny but provided three treatment options (one being over $800). We paid the $185 consultation fee and took the bunny to a place in YL. The other place checked the bunny in our presence and provided a diagnosis. They gave us a recipe for a home re... read more
Business response:
Hi Zi, We apologize that you had a less-than-ideal experience with us. We would love to look into this a little further and would appreciate the opportunity to make this right. We are having a hard time locating your account. Please send an email to reception@irvinevalleyvet.com or you can call in at 949-552-5200. We look forward to speaking with you, Thank you!
The primary care is okay. They dismissed my dog's booty scooting saying that French Bulldogs just do that when there was actually a real problem. I had multiple appointments regarding this issue costing over $2000 in vet visits. And to have no solution in the end. They also try to upsell you all the products and treatments they can. Even charge you for things that your dog will need in the future. And they are very pricey. I wish I wouldn't have purchased their $400 yearly membership, which isn't a bad price compared to othe... read more
Business response:
Dear C P., We appreciate your candid feedback and the opportunity to discuss your concerns with us. Your perspective is crucial to our continuous improvement, and we are committed to ensuring our clients have the best possible experience. We value the open communication we had with you, and if you have any further thoughts or suggestions, please don't hesitate to reach out to us. We are here to listen and ensure your experience with us is positive moving forward. Once again, thank you for taking the time to share your feed... read more
A trip to IVVH that led to disappointing treatment and death of our beloved pet. Our dog has been suffering from liver disease but was in overall good energy when we arrived at IVVH on Sunday afternoon for a fairly straightforward procedure to remove fluid build up. She was deemed non-critical and sat for HOURS while they tended to one patient after another who walked in the door after us. After an initial assessment and of course, offering us over $2000 in different tests, treatments, etc that we ultimately declined (and pr... read more
The only reason this veterinarian practice is receiving one star is because the staff were super sweet and kind. Apart from that sadly everything else was not good. My dog was very sick with vomiting and diarrhea. They diagnosed her with a stomach ulcer and gave her medication for it. At no point did they give her anti vomiting or ant diarrhea medication. They also did not test for pancreatitis even though her symptoms suggested she might have it. Over the next 5 days her symptoms got really bad. When I called to say she w... read more
Business response:
Hi Caroline, We sincerely appreciate your feedback and want to extend our apologies for any distress caused. Our primary goal is to provide the best possible care for pets, and it's disheartening to learn that your experience fell short of expectations. We appreciate you taking the time to speak with us over the phone to discuss your concerns. Well Wishes, IVVH
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4 star rating with 578 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.