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Irvine Valley Veterinary Hospital Emergency
- Veterinarians
- Irvine, CA
About this business
Location details
14980 Sand Canyon Ave, Irvine, CA, 92618, United States
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Be aware. Your pet will not be examined in your presence here. So you have no idea what procedures/tests were carried out. We took our bunny here one day. After taking the bunny in a back room and us waiting for quite a while, they said they didn't know what was wrong with the bunny but provided three treatment options (one being over $800). We paid the $185 consultation fee and took the bunny to a place in YL. The other place checked the bunny in our presence and provided a diagnosis. They gave us a recipe for a home re... read more
Business response:
Hi Zi, We apologize that you had a less-than-ideal experience with us. We would love to look into this a little further and would appreciate the opportunity to make this right. We are having a hard time locating your account. Please send an email to reception@irvinevalleyvet.com or you can call in at 949-552-5200. We look forward to speaking with you, Thank you!
The primary care is okay. They dismissed my dog's booty scooting saying that French Bulldogs just do that when there was actually a real problem. I had multiple appointments regarding this issue costing over $2000 in vet visits. And to have no solution in the end. They also try to upsell you all the products and treatments they can. Even charge you for things that your dog will need in the future. And they are very pricey. I wish I wouldn't have purchased their $400 yearly membership, which isn't a bad price compared to othe... read more
Business response:
Dear C P., We appreciate your candid feedback and the opportunity to discuss your concerns with us. Your perspective is crucial to our continuous improvement, and we are committed to ensuring our clients have the best possible experience. We value the open communication we had with you, and if you have any further thoughts or suggestions, please don't hesitate to reach out to us. We are here to listen and ensure your experience with us is positive moving forward. Once again, thank you for taking the time to share your feed... read more
A trip to IVVH that led to disappointing treatment and death of our beloved pet. Our dog has been suffering from liver disease but was in overall good energy when we arrived at IVVH on Sunday afternoon for a fairly straightforward procedure to remove fluid build up. She was deemed non-critical and sat for HOURS while they tended to one patient after another who walked in the door after us. After an initial assessment and of course, offering us over $2000 in different tests, treatments, etc that we ultimately declined (and pr... read more
The only reason this veterinarian practice is receiving one star is because the staff were super sweet and kind. Apart from that sadly everything else was not good. My dog was very sick with vomiting and diarrhea. They diagnosed her with a stomach ulcer and gave her medication for it. At no point did they give her anti vomiting or ant diarrhea medication. They also did not test for pancreatitis even though her symptoms suggested she might have it. Over the next 5 days her symptoms got really bad. When I called to say she w... read more
Business response:
Hi Caroline, We sincerely appreciate your feedback and want to extend our apologies for any distress caused. Our primary goal is to provide the best possible care for pets, and it's disheartening to learn that your experience fell short of expectations. We appreciate you taking the time to speak with us over the phone to discuss your concerns. Well Wishes, IVVH
This hospital is the worst I have never experienced. First employees are not welcome at all, no smile, waiting almost 1 hour for doctor and told me doctor still filling up medicine which is 2 hours past the pick up time. Finally doctor come out and talk to me with annoying attitude and very unprofessional, I can't believe this behavior coming from this pet hospital and why is the business still running. There are others pet hospital to choose from around the area please reconsider before you choose Irvine Vally Veterinary Ho... read more
Business response:
Hi David, I am sorry that you had this experience here. After looking into this a little further, I think there may have been some miscommunication regarding your pick up time. I would love the opportunity to better explain things if you would allow me the opportunity to do so. Please send an email to reception@irvinevalleyvet.com or you can call in at 949-552-5200. I look forward to speaking with you, Thank you!
We took in our rabbit to the hospital as she was acting abnormal all day. Lethargic, refusal to eat, heavy breathing... Just the day before she was acting perfectly normal and full of energy, so this came as a shock to us. They took her in within minutes as they saw she was in critical condition. We had to wait about 3 hours for the results of the bloodwork, urine testing, and x-rays. Very long wait, but I understand they had a lot of patients and they were probably doing the best they could to get me the results as soon as... read more
Business response:
Dear Socheata, We're truly sorry for the loss of your beloved rabbit, and we appreciate your candid feedback. Your experience matters to us, and we're grateful for the opportunity to discuss it with you personally. We're glad we could address your concerns, refund the medication, and assure you that your feedback will be taken seriously. We understand that the decision to take your rabbit home was based on careful consideration, and we regret any judgment you may have felt. Your feelings are important, and we're committed ... read more
I appreciated the vet Jessica Tondo reviewing treatment options with me so that I could make an informed decision given all the pros and cons, however I had to be the one to initiate even having that discussion and I wish that more time had been given to then review the steps moving forward once I'd made my decision. Instead, it almost felt as though since I'd already paid and there wasn't any more money to be made, caring for my cat was no longer a priority. As for my interactions with the veterinary assistant Rafael, thos... read more
Business response:
Dear Angelica, Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, and we apologize for any concerns you experienced during your visit to our facility. We're grateful that you acknowledged the efforts of Dr. Jessica Tondo in discussing treatment options with you. However, we understand your frustration regarding the initiation of the discussion and the need for more information about the steps moving forward. Your input is valuable, and we will certainly take steps to improve... read more
Please read all the negative reviews. So many complaints to the board about malpractice and negligence. Fresh grads that don't know what they are doing. Lack of experience without a mentor is a deadly combination. Stay away from this vet if you want your pet to live. Labs and tests are useless if they are not read by a good doctor. This has a very corporate feel with indifferent doctors and incompetent staff.
Business response:
Hi Mark! Thank you for your feedback. We would love to help make this right and find out more details regarding your visit with us. Please contact us via email, as we are having a hard time finding you in our system. Our email is reception@irvinevalleyvet.com. We look forward to hearing more from you. Thanks!
The slowest vet hospital I have ever visited. They were quick to take us in and check on pets but, the follow up took about an hour. Front desk didn't keep us updated on status and after asking second time - they came back with an update. Felt like we were forgotten in the exam room. BTW we were the only visitors, atleast out in the front.
Business response:
Hi Yogi! Thank you for taking the time to leave us feedback and a review. We appreciate it greatly. We sincerely regret that you experienced an extended wait during your recent visit to Irvine Valley Veterinary Hospital. It's important to note that as an emergency facility, we prioritize critical life-threatening cases, which may lead to variations in wait times. We also want to extend our apologies for any communication lapses and any inconvenience this may have caused. Your feedback is invaluable to us, and we are commit... read more
Frequently asked questions about Irvine Valley Veterinary Hospital Emergency
How is Irvine Valley Veterinary Hospital Emergency rated?
Irvine Valley Veterinary Hospital Emergency has a 4 star rating with 544 reviews.
When is Irvine Valley Veterinary Hospital Emergency open?
Irvine Valley Veterinary Hospital Emergency is open now. It is open 24/7.