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Hickory Veterinary and Specialty Hospital
- Veterinarians
- Plymouth Meeting, PA
About this business
Location details
2303 Hickory Rd, Plymouth Meeting, PA, 19462, United States
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Front desk girls are ignorant & unapproachable. Definitely not a good look as you walk in.
Business response:
We are disappointed to hear about your experience with our front desk staff. This is not the level of service we aim to provide to our patients and their owners. We take all feedback seriously and would like to address your concerns. Please feel free to contact us at (610) 828-3054 and speak to our customer advocate to discuss this matter further. We appreciate your input as it helps us improve our services.
I am absolutely heartbroken and devastated by the experience we had with Hickory Veterinary Hospital . My cat Leo (beautiful 2-year-old Silver Bengal)was brought to them after he was hit by a car Friday afternoon, 02.21.25. I was terrified but trusted that they would provide the urgent and thorough care my pet needed. Instead, I was completely misled about the severity of his injuries. The vet Dr. Pansulla assured me that Leo had only minor trauma (broken pelvis )and nothing life-threatening and he would be a normal/healthy... read more
Business response:
We are deeply saddened to hear about your experience at Hickory Veterinary and the loss of your beloved cat. We understand how emotionally and financially draining this situation must have been for you. Your feedback has been noted, and we appreciate you taking the time to share your concerns. We will use this information to review our communication processes and ensure we provide clearer information to pet owners in the future. Our technician and doctors were very invested in the well-being of Leo. Once again, we extend our... read more
Although I appreciated getting a quick specialist appointment, the pricing at this practice is neither communicated accurately nor transparent. The exam fee was higher than two staff members quoted. X-rays were quoted as $300, but I was charged almost $700. There was a $270 charge for radiology that no one mentioned. So, $950 for an X-ray. Had I not been very sick myself, I would have asked for an estimate but I wasn't on my game. I was told I would have results the next day. I stressfully waited until 4 p.m. and called only... read more
Business response:
We take your concerns seriously. We understand your frustration regarding the pricing and communication issues you experienced. We strive to provide accurate information and transparent pricing to all our clients. Your feedback is important to us, as it helps us improve our services and your suggestion is noted. We value your trust and hope to have the opportunity to serve you and your pets in the future.
Very happy with this clinic!! My daughter and her husband were traveling from North Jersey to Philly with their 3 cats for me to babysit while they moved. On the way down one of them started breathing heavily and foaming at the mouth. They had essentially no idea where they were or where a good vet might be w emergency services. My daughter found Hickory Vet on line and rushed Yuki there. They took Yuki immediately, my daughter was beside herself, they were very kind and reassuring. The cat did not have a reaction to the mil... read more
Business response:
Thank you so much for taking the time to share your experience with us! We're truly glad to hear that Yuki is doing great now and that we were able to help during this stressful situation. Our team always strives to provide compassionate care and accurate diagnoses without unnecessary tests or procedures. We appreciate your kind words about our facility and staff. Your feedback is greatly appreciated, and we're happy we could be there for your family when they needed us.
Excellent. The specialists are great as well as the surgeons and the front desk staff are always there and very helpful. They listen to you and answer all your questions. I have confidence in them.
Business response:
We're elated to hear about your positive experience at Hickory Veterinary and Specialty Hospital. Thank you for your review. We're particularly pleased that you found our specialists, surgeons, and front desk staff to be great and helpful. It's important to us that our team listens to our clients and answers all their questions, so we're glad to know this was your experience. Your confidence in our care means a lot to us, and we appreciate you taking the time to share your feedback.
Everyone is compassionate and caring. My dog got the care he needed and I am very grateful. The doctors are knowledgeable and wonderful.
Business response:
Thank you for your wonderful feedback. We're glad to hear your dog received the care he needed. We appreciate your kind words about our compassionate and caring staff, as well as the knowledge and expertise of our doctors. It's our goal to provide the best possible care for every pet, and we're grateful that we could meet your expectations.
I just came home from a visit for my cat who seems to be constipated. I was most surprised when the office did not ask for any proof of rabies vaccination, which I had brought fully expecting that the cat wouldn't be see with out it. After a wait, we were seen by a doc who took a history and said an x-ray would be needed to see how backed up she was. I was quite concerned because she had not had a regular bowel movement in about 10 days. My regular vet could not see us until several days later. I went with the x-ray and it s... read more
Business response:
Hi Judie, Thank you for providing feedback on your visit to our hospital. We appreciate being able to address your concerns. While primary care practices may require up to date rabies vaccinations to provide routine and/or elective services, we do not require proof of rabies vaccination for urgent/emergent cases as care is provided regardless of vaccination status. Regarding the rabies vaccination, we want to clarify that in emergency situations, proof of rabies vaccination is not typically required for treatment, ... read more
We've had to take many our kitties to Hickory Vet, they have always been very compassionate and thorough with their care. Since we are a Shelter and a non-profit organization, we always have been treated very respectfully with all of our visits. They did an amazing job diagnosing one of our kittens with a liver shunt, maintained healthy pre- and post- surgical care for him, and he was later adopted to a wonderful family. Another success story is a "single kidney" kitten, diagnosis and follow up care for him has been amazing!... read more
Business response:
Your review is greatly appreciated. We're truly glad to hear about the compassionate and thorough care your kitties received at Hickory Vet. It's especially heartwarming to know that as a shelter and non-profit organization, you've always been treated with respect during your visits. We're delighted that our team was able to successfully diagnose and treat the kitten with the liver shunt, as well as provide excellent follow-up care for the "single kidney" kitten. Our doctors indeed strive to prioritize animal care and share ... read more
After trying to get my dog into North Penn Animal Hospital.....no one was available to answer the phone until after 3:30 and this was an emergency. Was referred to another Vet and picked Hickory. They were absolutely amazing they were able to see my dog within 20 minutes everyone was so kind and understanding. The facility is so clean....I was so impressed that I moved my dogs records from North Penn. I am able to get appointments and not have to wait 7 weeks and someone answers the phone immediately....the are FABULOUS!!!!
Business response:
Thank you for your wonderful feedback. We are glad we could assist you and your dog promptly! We strive to provide excellent care and quick response times, especially in emergency situations. It's great to hear that you found our facility clean and our staff kind and understanding. We look forward to continuing to provide quality care for your pet.
Frequently asked questions about Hickory Veterinary and Specialty Hospital
How is Hickory Veterinary and Specialty Hospital rated?
Hickory Veterinary and Specialty Hospital has a 3.6 star rating with 1,011 reviews.
When is Hickory Veterinary and Specialty Hospital open?
Hickory Veterinary and Specialty Hospital is open now. It is open 24/7.