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Eastown Veterinary Clinic
- Veterinarians
- Grand Rapids, MI
About this business
Location details
1350 Lake Drive SE, Grand Rapids, MI, 49506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 12:00 p.m. 2:00 p.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a client of Eastown Veterinary Clinic from 2013 to 2019, I am deeply saddened to be writing this review. Over the course of seven years, Dr. Tittle served as our cat, Lily's, primary veterinarian. Due to Lily's declining health in 2019, her medical expenses totaled $6,678.55, resulting in an overall cost of $13,332.18 during our time at Eastown. On December 13, 2019 it was recommended to us that Lilly be euthanized. Distraught and grieving, I completely forgot that I had two full loyalty cards in my wallet, each with a va... read more
Business response:
Hi Evan: First, we want to once again express our sincere condolences for the loss of Lily. We do understand how devastating the death of a beloved pet can be, and we are glad we could be there to help her passing be as peaceful as possible. Our loyalty program is set up to allow our clients to earn credit on their practice account by using our services. The cards have no cash value and do not function in our business financials as cash transactions. This makes it impossible for us to give a client cash or credit on a person... read more
WHAT is with this "can I put you on a brief hold?" method of answering the phone when patients call in?? I have stood next to reception while the phone is answered and every call gets this treatment! Two of you are there, and each caller is put on hold. Every. Single. Time. I watched the receptionist literally do nothing while callers waited. WHY?????
Business response:
Hi M.J, thank you for bringing your concerns about our customer service to our attention. While we know it can seem inconvenient for callers to wait, we have developed our phone procedures to ensure that clients and patients in-house are served promptly and that clients on the phone get our full attention. Our reception staff has multiple duties, so we put callers on a brief hold so that another team member can pick up the call and attend to them effectively without interruption. We truly appreciate your feedback and would w... read more
This is my last straw with this garbage "veterinary clinic" after prescribing an inadequate amount of medication to make my cat better they are now holding the meds hostage saying that I need to come in for an appointment first. When the last appointment I was there. "Doctor" brockman was not able to provide a single shred of medical advice to help remedy the situation. They clearly only care about money here at Eastown vet. When a "vet" will withhold medication for a pet until they are able to charge you for prescribing sai... read more
Decent veterinary clinic right in the city offers everything a pet owner needs to keep the fur babies healthy!
Business response:
Thank you for your review, Rebecca! We are so glad to be partners in Vida's care!
I'm not one to post reviews unless I have a really poor experience but I recently received that here. I was a pretty loyal customer to Eastown Vet ever since moving to the area despite their high prices, however most recently I took my dog in for an infection and was given antibiotics, a quick overview and steroids and charged $500. A ton of money compared to what I paid at another place, but I paid it with no complaints at the time as I felt they cared. Fast forward three weeks later, they have the nerve to call at 8:30am o... read more
Business response:
Thank you for your feedback, Lindsey. I am sorry that you had this experience. Please feel free to contact our practice manager if you would like to further discuss this situation at 616-451-1810.
The staff are SO so nice and helpful. Everything is just so expensive. I spent $250 on a wellness visit and shots - seems pretty steep. Will probably find somewhere new for the rest of my dog's checkups.
Business response:
Hi Scarlett, thank you for your feedback! We strive to set the bar in comprehensive care for our patients, and that includes offering the A-Plan in services and recommendations for their health. We are happy to work with you on a plan to make this work within your budget. Please feel welcome to contact our practice manager if you would like to discuss this any further.
The facility is gorgeous. The staff is nice. But they are definitely going to charge you as much as they can. I felt pressured to get lots of procedures done that my dogs didn't need. They also didn't honor the fact that my puppy (who was adopted) had already had most of her vaccines done, and told me that they had to re-administer the shots. In the end I paid close to $300 after talking them down from $600. The two week follow up visit was going to cost me $500. I love my dogs but it just didn't feel right to pay that much ... read more
Business response:
Hi Joanna, thank you for your feedback! Our passion is helping pets and owners create the most of every moment and we believe a large part of that is comprehensive care. We strive for transparency and effective communication when discussing your options. For example, if a years worth of prevention is not in your budget, we can work together on a monthly plan that works for you. It seems that we fell short in our communication and will be using your feedback to train moving forward. Thank you for bringing your concerns to ... read more
Our first experience here with a veterinarian and over all it was excellent. We were pretty loud in the lobby given that Bruce and Banner are puppies, so we were shuffled into a room where we waited 40 minutes. So it felt like time out, and I didn't get to grab a cup of the complimentary coffee. Up side when we did see the vet she was super nice, caring, attentive and thorough. It was the last available appointment of the day, and given the amount of time we spent there I was ready to go home. When I woke up this morning I r... read more
Business response:
Thank you for your feedback, Jessica! We room clients so that the dogs (especially puppies!) are more comfortable and able to move around, but we are sorry that you felt put away and we will use that feedback moving forward. We only want to provide stellar client and patient experiences, and we are sorry that we missed that mark with you, Bruce, and Banner. We are happy to discuss your concerns with you personally and welcome you to contact our Practice Manager at 616-451-1810.
I don't doubt that they care about my pet. In fact, I love the phone follow ups from the vet after I go in for anything. That said, they SUPER UPCHARGE AND OVERCHARGE! They are extremely pushy on having you do literally everything possible and they are by far the most expensive vet I've ever used. Must be how they afford everyone in their office wearing new apple watches... I would say at least half of every visit has been their staff trying to upsell me on some new flea medication for my indoor pets or a new dangled preve... read more
Business response:
Our passion is helping pets and owners create the most of every moment and we believe a large part of that is comprehensive care. We attend continuing education regularly and pass the knowledge to our pet owners. We would welcome the opportunity to discuss the concerns about the dental extraction as well as the inconclusive bloodwork situation with you personally, and invite you to callus at (616) 451-1810 at your convenience if you wish to do so.
Frequently asked questions about Eastown Veterinary Clinic
How is Eastown Veterinary Clinic rated?
Eastown Veterinary Clinic has a 4.3 star rating with 747 reviews.
When is Eastown Veterinary Clinic open?
Eastown Veterinary Clinic is open now. It will close at 6:00 p.m.