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Eastown Veterinary Clinic
- Veterinarians
- Grand Rapids, MI
About this business
Location details
1350 Lake Drive SE, Grand Rapids, MI, 49506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 12:00 p.m. 2:00 p.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They take excellent care of my dog, and he likes all of the staff. They're prompt with test results and able to get him in soon if he needs an appointment. A little pricey, but the care they give makes it worth it.
Business response:
We appreciate the kind words, Margaret! Our mission is to keep our patients happy and healthy, so we do everything we can to make sure their needs are addressed as quickly as possible!
This place is clean, and such a nice layout since they finished construction (cats and dogs have separate entrances now). Every staff member is full of love for the pets and they treat my dog like royalty. The groomers here do an amazing job as well (our Shepherd/Coli mix was cleaned and de-shedded and came out a whole new woman!). They also use all the latest technology, which is cool! The negatives are that this place can be pretty expensive and when discussing options for care of your pet the nurses have a tendency to on... read more
Business response:
We truly appreciate the kind words, Erik! We are so happy to hear that our love for each and every patient is apparent. We also appreciate the feedback about discussing options for care. We strive for transparency and effective communication when it comes to caring for your pet, and it sounds like we may have fallen a bit short at times. Thanks for bringing this to our attention, and please know we will be taking measures to address these concerns!
It's a bit out of the way for where we live but the staff as well as the the cost are worth the drive Bailey is a very good sport about the exam Thank you!!!
Business response:
We appreciate the kind words, and the fact you make the longer trip to come see us! We look forward to seeing you and Bailey again soon!
Friendly and knowledgeable staff, excellent facility, terrific grooming service. Overall we have had a good experience and feel our dog is well cared for at the clinic.
Business response:
We truly appreciate the kind words, Craig!
I tried not to write this review, the first time we had a bad experience there I chalked it up to my sensitivity and being emotional about moving cross country. But now we have had another bad experience, and there needs to be at least one sane review about this place represented. We moved to Grand Rapids in early July and a friend had recommended that we try Eastown for our veterinary and grooming services. We have two cockapoos that need to be groomed every six weeks, and it's very convenient to our house. I made the appo... read more
Business response:
Hi Sarah: Thanks for bringing your concerns about our practice to our attention. In addition to providing exceptional veterinary care for pets, we also strive to make sure our clients feel confident in our services and recommendations. Apart from our groomer Leah, obviously you feel we fell short in your case and you have our sincere apologies for that. As an AAHA-accredited hospital, Eastown recommends complete wellness care, including annual bloodwork, vaccines, and parasite prevention. Leptospirosis is a water-borne illn... read more
This vets office is nice and helpful. They can usually get us in fairly quickly, and give helpful phone advice. They have taken good care of our dogs and cat.
I recently moved to the area and needed to find a new vet asap as my cat had an issue that needed to be looked at. My experience was just ok. I wasn't overly impressed but there was nothing really negative about it either. Prices seemed kind of high but I didn't know anyone to recommend someone different so I brought my dog in when she needed her exam and shots. The tech and the vet were both absolutely great with her. She has a lot of anxiety about going to the vet (as I'm sure most dogs do) but they made her so comfortable... read more
Don't do it! While the individual employees are nice people, they consistently seem overwhelmed. This is the second time of total chaos in my experience. Even though all of the exam rooms were empty no one would let my cat into one where it was quiet. The staff member ran in and out of the waiting area after I asked for an exam room, THREE times while saying she was working on it. I know the rooms were empty because they had been closed for a staff meeting until 2 and we had been waiting to get in. I finally had enough, a... read more
Business response:
I am sorry that your recent experience did not meet your expectations. Our practice manager is always happy to listen to client concerns and is in the office Monday through Friday. Please feel free to call if you would like to speak with her. We are aware that the shared cat and dog lobby can sometimes be stressful for our feline patients. For this reason, we are very excited to offer a feline-only entrance and lobby in our new expansion, which will be available this summer!
Very friendly staff! However , like most businesses, they do their best to convince you to pay for things that are not necessary. For one visit to have my cat examined and tested it was $300 and that was the final price after I took off some of what they advised me to get. After the visit I came to the realization that I didn't need to have half of the tests done that I paid for.
Frequently asked questions about Eastown Veterinary Clinic
How is Eastown Veterinary Clinic rated?
Eastown Veterinary Clinic has a 4.3 star rating with 747 reviews.
When is Eastown Veterinary Clinic open?
Eastown Veterinary Clinic is open now. It will close at 6:00 p.m.