Columbia Pike Animal Hospital & Emergency Center

Asma K. 

on Yelp

4 years ago

This Hospital is horrible. I adopted a kitten a few days ago and then she starting feeling sick. my kitten was not eating so I took her here for urgent care and the vet called informing me she had upper respiratory infection and fever. They gave her antibiotic shots and sent us home. two days later she still wasn't eating so I emailed the vet and she said bring her in. This time they decided to do blood work and X-rays however found nothing wrong and sent her home with antibiotics and appetite stimulant to help her eat. Luc... read more

Leslie H. 

on Yelp

4 years ago

I'm not sure what had happened to CPAH. I am sensitive that it is a hard time to be a vet and they are under incredible stress but my last 3 times here have been nightmares. The latest had me sitting there for 4.5 hours while they had my dog. I had an appointment and no one could give me updates. It took 6 calls to get her radiology reports (that never went to the specialist who requested them) and I have been waiting 5 days for a medication that they said they would fill if I called in and am being questioned on it because ... read more

Terri M. 

on Yelp

4 years ago

I have two kittens who have been seen 4 times at CPAH, from the time they were 8 weeks old, for well kitten and immunization visits. They are now 10 months old and need to be spayed, so I called this morning to make an appointment and get a rough estimate of the cost of spaying. I was told that I would have to email a veterinarian to get a cost estimate. I explained that I just needed a rough idea of cost, and the receptionist said that they are not allowed to discuss cost because it can be so variable. That's ridiculous, o... read more

Michael W. 

on Yelp

4 years ago

Do not bring your pet here! They have no clue how to manage a doctors office. The vets are great and helpful, however the techs and front desk are rude. They have no clue what they are doing, if you ask a simple question you get put on hold while they try to figure out the answer. Treatment plants are not accurately communicated between staff and customers. They try to up sell you treatment plans and if you can't afford them they get rude. Most of the staff seems to not even care for animals or they're jobs. However if you d... read more

April E. 

on Yelp

4 years ago

Another awful experience today, after arriving 15 minutes early (because I know it'll take them at least that long to get it together and check me in), they refused to take my friends dog (he made an appointment at the same time as I did for my 2 Great Danes) saying they didn't have the space... long story short they were supposed to send someone out to talk to us, that didn't happen. I called and got put on hold even after I stated I was in the parking lot and there was an issue. After holding for almost 5 minutes I le... read more

Aslan E. 

on Yelp

4 years ago

The absolute WORST place ever! Time and time again, they are horrible. The latest (today) was I made an appointment for a visit and after waiting for almost an hour in the parking lot, I finally approached one of the staff and they said because they have so many appointments that they cannot take my dog in...even thought I had made an appointment. In the past, my dog has come back with bleeding paws from nail trimmings and they don't even say anything when checking out. They have never called to give an apology for any o... read more

Nina P. 

on Yelp

4 years ago

**if you love inattentive, rude, and shitty service I highly recommend** Just take your business elsewhere. I honestly don't know how this place has so many reviews. The customer service is absolutely the worst thing I've encountered in my life. You think the food industry is horrible, HA check out this place. They're so rude when answering the phone, not attentive, and place you on hold forever. I called to place a medicine refill for my animal on Thursday, was told they'd call me the same day to let me know when the refil... read more

Ana G. 

on Yelp

4 years ago

I took my pet for the first time here. Will be the last. After they brought my dog they forgot to check me out. Over 30 mins passed and I asked hey can I go in to pay or pay online?? They told me someone would call me. I continued to wait until someone called and said "oh seems like we forgot to check you out." I've called twice to get receipt because my dogs visit didn't require any medication and she was in for about 15 mins, yet the bill was kind of high. Her usual vet is a little expensive and even they wouldn't have cha... read more

Nancy H. 

on Yelp

4 years ago

This is not about the quality of their veterinarians. This is about the office/administrative staff, pharmacist and owner. My elderly dogs have been a long-time patients of Columbia Pike Animal Hospital. Every time we go, something else goes way off the rails and I convince myself that continuity in my dogs' care is more important than my being ripped off or being treated like my time doesn't matter. This weekend, however, was the last straw. If you have been there, always check your bill. I have never EVER been there ... read more