Columbia Pike Animal Hospital & Emergency Center

Shirlene B. 

on Yelp

5 years ago

The LONG wait times for everything-appointments (at least 45 mins past scheduled time) and just medication pick-up (40 minutes) are OUTRAGEOUS. Time is valuable and this place doesn't seem to respect that. A follow-up text or call explain the wait would have been appreciated. 

Ir R. 

on Yelp

5 years ago

This clinic has staff that are completely incompetent. Tony, responded to me and was completely unprofessional. His staff lied several times to me, canceling my appointments last minute. Making me take an elderly dog in and out of a car repeatedly. This is even after calling to confirm appointments on the day of. Please do not take your pet here. I also sat outside and witnessed them dragging a dog inside who was not willing to go. This is after the owner asked repeatedly for them to change their behavior. 

MK K. 

on Yelp

5 years ago

I brought my dog here in an emergency, only to wait for an hour while they took other people that arrived way after me (I'd called ahead to make an appointment and everything). After they finally called me to get info about my pet, I was chastised for not bringing all her records with me - I'd rushed out the door because my pet was in pain and it was a genuine emergency so that was the last thing on my mind. When they came to get my (very small) dog I asked them to pick her up and carry her in since she was scared, only to h... read more

Caroline K. 

on Yelp

5 years ago

My dog needed to get neutered so I contacted Spay Inc to get affordable neutering/spay services in my area. After researching and calling I decided to go here since the estimate I received from Spay Inc and CPAH matched as long I provided a control number. Checking in was not the problem, the problem was checking out. The estimate I have is for $205 and somehow the bill went up to over $300. I told them this was not the agreed amount and the front desk girl tells me she can "knock the bill down" to $279. Still not what was a... read more

Brian S. 

on Yelp

5 years ago

Skip this place. Was a customer of theirs for 30 years and after several issues with getting the wrong medicine, appointments being cancelled at the last minute and then the front desk always messing up we decided it was time to switch to another vet care facility. So much happier there. Do yourself a favor and comparison price shop on services and you will be mighty shocked at how at how much more they charge. Once was a great place to go, but so much happier going to a place that cares, gets things right the first time and... read more

Kathy A. 

on Yelp

5 years ago

This place shouldn't even get one star! Do not go to this animal hospital! My cat had a urinary blockage- I was given an estimate for a length of stay for 3 nights to insert a catheter and monitor his urine output. Due to an emergency in the clinic, I was told to pick my cat the next day. The bill was almost as much as if my cat stayed 3 nights- but he only stayed 1 night. The bill was outrageous! $2600.00 for one night. The initial bill was almost $3000.00 and I questioned it because there was some double billing on the st... read more

Ted P. 

on Yelp

6 years ago

I would probably give no stars but I have to choose one. I have a beloved pup who I scheduled for an appointment at Columbia Pike animal Hospital. When I scheduled I let them know that my 11-year-old Bernese Mountain dog was failing they couldn't accommodate me for four days. So I scheduled for Thursday at 5 PM. I received a call Thursday morning stating they had an emergency and they were closing at four but because of the situation with my pup I could bring him in before four and he would be seen. I brought him in approxim... read more

Annie D. 

on Yelp

6 years ago

Made a reservation, confirmed it and was in touch with them throughout the week to confirm meds for my dog and other logistics. We go to drop off the dogs and were turned away, ruining long existing travel family plans to visit after a long pandemic period. The explanation from several staff members is "I don't know" and "it's an emergency". Not sure how an emergency hospital is not prepared for an emergency but they also made no plans to accommodate the animals in their care nor transfer us to a place that can help. This wa... read more

M M. 

on Yelp

6 years ago

After many poor experiences here we are finally choosing another vet. Just a few examples: They did not take good care of our dog when we boarded him for several days. They fed him 1/3 of his normal amount and when we picked him up, he was starving and smelled so strongly of urine that we knew they had left him alone in his pen the entire time we were away. They also do not diagnose properly, costing us literally hundreds of dollars for return visits for what should be routine care by any knowledgeable vet. Managers refuse t... read more