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5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
Get directions10/23/22 My dog was vomiting (food, water, bile) unsteady, and seemed to be not able to rest, with some labored breathing. I was at this ER Care at 4pm on a today (Sunday). I filled out a form and they did come out to take my dog's vitals. 3hrs later we still had not been seen and we were not the only ones, another dog (and owners) left to go somewhere else after 3+ hrs. I realize it is a triage situation, but it is the weekend when normal vets are closed, so if you are an ER you need to hire more vets so that dogs who need ... read more
Business response:
We hope your dog is feeling better and glad your regular vet was able to get you in. We do understand how longer wait time can be frustrating, and we have increased both doctor and support staff steadily to meet the growing needs of our comminty. As our current practice is at physical capacity we have been working diligently on a 2nd location, which is now open, daily from 8am-6pm. As we can find additional ER dedicated staff we will work to have this option available 24 hours as well.
10/7 around 9 pm...I was at er because of my penny. from time to time I meet people who's personality's matches with what they look like. her name is Jennifer working at ER front desk. No compassion, no kindness, no integrity, no quality as human being, no morals, no principles... top of that no looks....all goes so well together. I must give her 5 star. She should keep it up. This is kind people working at er care. This is my experience.
Business response:
Thank you for your kind review. We hope Penny is feeling better!
These people deserve 10 stars not 5. On Sunday, Labor Day weekend my 80 year old aunt woke to find her little dog had died in the night. This little guy was her best friend and constant companion. Most of the rest of her family including her last remaining brother and sister had recently passed. My aunt no longer drives but wanted her friend to be cremated. I was willing to bring the dog to whoever would respectfully take care of him. I called everyone listed locally on the Internet with no luck (being a holiday weekend). ... read more
Business response:
Our deepest condolences in the passing of your fur baby; it is clear you cared for her deeply. Thank you for your kind review. We are happy to be there for you and your aunt during such a stressful situation. Please know you and your family are in our thoughts as you heal from your loss.
Horribly long wait times for sick animals unless they show up 90% dead. It's sad to say that, but true. It's also a horrible sight to see if you have to wait because you will see crying people the whole time. I waited here for 9 hours in my car with a dog leaking diarrhea and had a UTI. Had to drive an hour to get here because no other vets are accepting animals. I only give them 4 stars because they were friendly and actually accepted my companion. It's also very EXPENSIVE so beware.
Business response:
Thank you for your honest review and gracious rating. We are happy to see our staff were kind during your visit.
Very frustrating visit with them. I went in because my dogs ears and mouth and neck were swelling and did not improve with multiple doses of Benadryl. When I went the triage person came and looked at her and said that we would have to wait and wasn't sure what the wait time would be. I asked if we could go home and wait if it was gonna be a while. I was told if the wait is under 5 hours that we would need to stay. I proceed to wait in my car for 5 hours calling only 3 times just to check in as my dogs swelling was getting wo... read more
Business response:
We were deeply saddened to hear of your phone interaction with one of our staff; this is not reflected of who we are and, we can confidently say, not the norm for our outstanding team. If you're open to providing more details to allow us to provide coaching, please reach out to our Practice Director, Kayla, at ClientSupport@animalERcare.com.
Do not take your pet here if it's a true emergency. On top of their very rude employees, they are cruel to the animals, forcing them in tiny cages with no food, water or even human companionship for HOURS before even being seen. I was constantly told that we were next....next....next. After five hours I finally left and took my baby to another ER where the doc said he would have died if I waited any longer. These people should not be trusted. Ever.
Business response:
Thank you for taking the time to provide feedback on your experience. We completely understand how extended wait times can be frustrating and it is our aim to keep every client updated as those wait times change. We would like to provide coaching to our staff and if you would be willing to provide more information about your visits please reach out to our Practice Manager, Cassidy, at ClientSupport@animalERcare.com.
Took our boy in last night after finding him unresponsive and dizzy. The "techs" said they were 100% sure that the dog was high on THC, even though there was no way he got into anything like that. Took him home and after watching him for a while, he threw up a big rotten piece of fish. This kind of practice is dangerous and instead of easily treating my dog, they could have made home worse
I took my westie Milo here upon noticing a bot fly larvae had been attached under his skin and caused a gaping wound. My dog was uncomfortable and in pain. We decided to take him in on a Sunday at 8:00pm. The wait was a little over two hours but we were warned of this upon arrival. They also provided refreshments and a restroom rhoThey were very kind to Milo and got him taken care of pretty fast when he went in to see the vet. The vet and the individual who took his vitals were both kind and informative! They sent us home wi... read more
Business response:
Thank you for such a glowing review! We are happy we could be there to help Milo and appreciate your kind words about our staff that strive to treat each and every client with kindness and compassion.
Very hard to express how wonderful this business is. Doctors are knowledgeable, skilled, kind, understanding and great communicators. They staff are unbelievable kind, hard-working, thoughtful and understanding. Everyone there goes far and above as you can feel they love what they do!!!
Business response:
Thank you for the kind endorsement, we are happy we could be there for you and your fur baby during such a stressful time. We wish them a speedy recovery.
Animal ER Care, LLC has a 4.2 star rating with 1,856 reviews.
Animal ER Care, LLC is open now. It is open 24/7.