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Animal ER Care, LLC
- Emergency Medicine
- Colorado Springs, CO
About this business
Location details
5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
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Very frustrating visit with them. I went in because my dogs ears and mouth and neck were swelling and did not improve with multiple doses of Benadryl. When I went the triage person came and looked at her and said that we would have to wait and wasn't sure what the wait time would be. I asked if we could go home and wait if it was gonna be a while. I was told if the wait is under 5 hours that we would need to stay. I proceed to wait in my car for 5 hours calling only 3 times just to check in as my dogs swelling was getting wo... read more
Business response:
We were deeply saddened to hear of your phone interaction with one of our staff; this is not reflected of who we are and, we can confidently say, not the norm for our outstanding team. If you're open to providing more details to allow us to provide coaching, please reach out to our Practice Director, Kayla, at ClientSupport@animalERcare.com.
Do not take your pet here if it's a true emergency. On top of their very rude employees, they are cruel to the animals, forcing them in tiny cages with no food, water or even human companionship for HOURS before even being seen. I was constantly told that we were next....next....next. After five hours I finally left and took my baby to another ER where the doc said he would have died if I waited any longer. These people should not be trusted. Ever.
Business response:
Thank you for taking the time to provide feedback on your experience. We completely understand how extended wait times can be frustrating and it is our aim to keep every client updated as those wait times change. We would like to provide coaching to our staff and if you would be willing to provide more information about your visits please reach out to our Practice Manager, Cassidy, at ClientSupport@animalERcare.com.
Took our boy in last night after finding him unresponsive and dizzy. The "techs" said they were 100% sure that the dog was high on THC, even though there was no way he got into anything like that. Took him home and after watching him for a while, he threw up a big rotten piece of fish. This kind of practice is dangerous and instead of easily treating my dog, they could have made home worse
I took my westie Milo here upon noticing a bot fly larvae had been attached under his skin and caused a gaping wound. My dog was uncomfortable and in pain. We decided to take him in on a Sunday at 8:00pm. The wait was a little over two hours but we were warned of this upon arrival. They also provided refreshments and a restroom rhoThey were very kind to Milo and got him taken care of pretty fast when he went in to see the vet. The vet and the individual who took his vitals were both kind and informative! They sent us home wi... read more
Business response:
Thank you for such a glowing review! We are happy we could be there to help Milo and appreciate your kind words about our staff that strive to treat each and every client with kindness and compassion.
Very hard to express how wonderful this business is. Doctors are knowledgeable, skilled, kind, understanding and great communicators. They staff are unbelievable kind, hard-working, thoughtful and understanding. Everyone there goes far and above as you can feel they love what they do!!!
Business response:
Thank you for the kind endorsement, we are happy we could be there for you and your fur baby during such a stressful time. We wish them a speedy recovery.
Our dog suffered what appeared to be a major stroke Sunday evening. When we arrived at Animal ER Care , we were quickly placed in an examination room where we waited for 2 hours with no contact from the staff. I eventually had to find someone to check on our dog, and that took 30 minutes for a tech to come in the room to take her vitals. After more time passed she was taken in the back for "observation". After another 2 hours we were told we were 3rd in line and our dog was becoming agitated in her kennel. After more than 4 ... read more
Business response:
We are heavy hearted viewing your review. We would like to look into your feedback further. If you are open to providing more details about your visit, please reach out to our Practice Manager, Cassidy, at ClientSupport@animalERcare.com.
Our 3 year old Golden Retriever recently suffered from xylitol poisoning. The staff here was amazing. They treated our pup and us with great compassion and provided outstanding care. My hope is that nobody ever needs emergency care for their pet, but if they do, this is the place to go. We have had to use an emergency vet before with another pet and had gone to another ER because we didn't know about this one and had a terrible experience. I can't thank the staff of Animal ER Care enough for helping our sweet baby through th... read more
Business response:
Thank you for such a kind endorsement. It is always our goal to provide exceptional service and hearing that our doctor and staff provided such great care is heartwarming. We too hope you do not have another emergency, but if you do know that we are here for you and our community 24/7.
Took care of my little Roxy very good at like 5:30 am. Fair prices and nice clean building and easy to get to.
Business response:
Thank you for your wonderful review. We are happy we could be here for you and your sweet Roxy during such a stressful time. We are happy that Roxy is feeling better and on the mend.
100% recommend. I was traveling back in from a very long drive with my injured fur kid. We had been to another ER out of state during travels but even with pain medicine, he was struggling and started displaying concerning symptoms so I immediately called Animal ER Care since we would be arriving back in town later that afternoon. The staff member I spoke to initially was absolutely wonderful. He answered my questions and based on the situation suggested I bring my pet in to be assessed by a vet tech first and then vet if ne... read more
Business response:
Thank you for your wonderful review. Dr. Andrews is just one of our amazing Doctors here at Animal ER Care. We are humbled to hear your experience here with your fur baby in our care was impeccable and we will certainly share this with Dr. Andrews and our staff.
Frequently asked questions about Animal ER Care, LLC
How is Animal ER Care, LLC rated?
Animal ER Care, LLC has a 4.2 star rating with 1,816 reviews.
When is Animal ER Care, LLC open?
Animal ER Care, LLC is open now. It is open 24/7.