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Animal ER Care, LLC
- Emergency Medicine
- Colorado Springs, CO
About this business
Location details
5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
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My dog had gotten hurt did not know what it was took him to animal er care they got it figured out fast were very careful with my hurt dog and always keeping me up to date on his progress and were so friendly to me my mom and uncle
Spoiler alert: the worst ER service here in Colorado Springs! I checked my dog in via the online system they have set up at around 8 AM. I also called to check-in just in case. They gave me an "estimate" time of 5-7 hours. I was okay waiting this long because my dog wasn't as critically ill as others and it's an ER, so wait time is eI waited 3 hours in my car and then went into the building because my phone had died. I told the front desk "Hi, I'm just letting you know my phone died in case you needed to call me & let me kno... read more
Business response:
We appreciate your feedback. The surge in need for veterinary care continues nation-wide and some patients cannot book an appointment to be seen by their regular veterinary for weeks out. This has caused a dramatic increase in emergent and non-emergent cases that are referred to emergency clinics. As our caseload continues to increase, we continue to search for and hire staff to help with the unprecedented need for veterinary care and like a lot of industries this can be a challenge today. As we continue to hire staff, w... read more
We brought our dog in at 11:00am and he stayed there till 8:00pm that day and was not seen at all during that time due to the dogs with bigger issues being put ahead of him. We called several times throughout the day to see when he would be seen and there were always 2 to 3 dogs ahead of him. It got to the point where there were 6 dogs ahead of him in the early evening. The people we encountered were very nice and kind to our dog. There just seemed to be a big shortage of Dr's on staff and we wish they let us know early on o... read more
Business response:
Thank you for your feedback. We continue to review our processes and protocols to help see as many patients as we can. Also, we continue to hire staff as our caseload increases. Truthfully, staffing shortages is a growing issue in the veterinary community nation-wide and we are doing our best to keep up with the high demand caseload. Most general practices, urgent care and emergency clinics are turning away patients, but we strive to help every patient that walks through our door without turning anyone away. This can ca... read more
I can't say enough great things about this place! Dr. Julie Hesse... THANK YOU for all you do and for taking such great care of Oliver for the night. Even with a broken heart you and your staff helped make the transition bearable.
An excellent animal ER. We took our cat in on a Sunday, and they took great care of her. I am especially impressed at the high level of communication and compassion of the staff. Gil especially is very good with cats and keeping us informed what was going on and what to expect next. Much appreciated. They're also very mindful of COVID-19 precautions at this site, which is great to see.
Business response:
Thank you for sharing your experience with Animal ER Care; we're glad our team could be here for you and your sweet cat during such a difficult time. Gill is one of our many talented staff members here at Animal ER Care and knowing he and our team were able to make such a difficult time a bit easier is heartwarming to hear. We appreciate your time to write such a wonderful review and wish you all our best.
I would like to say "Thank you so very much" to Dr. Price, Dr. Doyle, Dr. Cordelli, and the entire staff of Animal ER, as well as Dr. Miles and the entire staff of Southern Colorado Internal Medicine for taking care of my 19-year-old cat Monster and me too. Monster had been on chemo for over 4 years for small cell intestinal lymphoma. We just moved to Colorado Springs from San Diego, which was a long trip for Monster as well. After being here for a couple of weeks, Monster got so sick he couldn't even walk at times to his fo... read more
Business response:
Thank you for your amazing review. We are so sorry for your loss, please know you are in our thoughts during this difficult time as you grieve the loss of your sweet Monster. Dr Price and Dr. Doyle are some of our many caring staff members here at AERC and we are happy to hear they were able to be there for you in your time of need.
Okay, so on Christmas Eve our little puppy Daisy was not feeling too well. So we found this hospital on Yelp with good ratings! We decided to go there. As we went we needed to park and scan to register our puppy. We did so, and waited. And waited... and waited. We went in at about 945am and was not scene till 3pm. Yeah 5 hours of waiting was not the business. We knew they had to go in order of priority and yet they were short staff. They didn't have a second doctor just one. Which was odd. Anyways, I'm not trying to bash the... read more
:( me and my dog were waiting for more than an hour and the tech ended up telling me to wait to get some help because my dog was way too scared with the tech who came out to check vital signs for my dog... I waited and waited ... watching other dogs were being checked.... I had to tell them I would just leave since I was waiting too long- no apologies, nothing:( basically "bye" I would not go back- the tech was not very friendly from my experience-
Business response:
We do appreciate your candid feedback; our caseload has drastically increased over the past few months. We will, of course, continue to see patients in order of criticality, and those with life-threatening situations must take priority before our more stable patients. We are thankful we have been able to remain available through this Covid season, but it has not been without challenges.
The care is always great- though pricey. But we do what we have to for our furbabies. The wait- so long.... was told it would be 2 hours.... 4 hours later still waiting. Others came and went while I waited. Finally came to get her, vet called, needed to do tests. Half hour she said.... 90 minutes later finally a call back. Then it took another 1/2 hour to out process. All in all 6 hours. I so appreciate the care... just not the wait. Can't help but think we got forgotten. Or they were seriously understaffed.
Business response:
Thank you for sharing your experience; we were glad we could be there for you and your furbaby. I does sound like we missed the mark on updating you about the change in your wait time when a life-critical patient arrived shortly after your arrival; we appreciate this feedback. We did have two clients elect not to wait (able to monitor at home) due to the extended wait time; this is likely what you observed as coming & going. Again, thank you for entrusting us with the care of your sweet Lily.
Frequently asked questions about Animal ER Care, LLC
How is Animal ER Care, LLC rated?
Animal ER Care, LLC has a 4.2 star rating with 1,898 reviews.
When is Animal ER Care, LLC open?
Animal ER Care, LLC is open now. It is open 24/7.