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Animal ER Care, LLC
- Emergency Medicine
- Colorado Springs, CO
About this business
Location details
5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
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:( me and my dog were waiting for more than an hour and the tech ended up telling me to wait to get some help because my dog was way too scared with the tech who came out to check vital signs for my dog... I waited and waited ... watching other dogs were being checked.... I had to tell them I would just leave since I was waiting too long- no apologies, nothing:( basically "bye" I would not go back- the tech was not very friendly from my experience-
Business response:
We do appreciate your candid feedback; our caseload has drastically increased over the past few months. We will, of course, continue to see patients in order of criticality, and those with life-threatening situations must take priority before our more stable patients. We are thankful we have been able to remain available through this Covid season, but it has not been without challenges.
The care is always great- though pricey. But we do what we have to for our furbabies. The wait- so long.... was told it would be 2 hours.... 4 hours later still waiting. Others came and went while I waited. Finally came to get her, vet called, needed to do tests. Half hour she said.... 90 minutes later finally a call back. Then it took another 1/2 hour to out process. All in all 6 hours. I so appreciate the care... just not the wait. Can't help but think we got forgotten. Or they were seriously understaffed.
Business response:
Thank you for sharing your experience; we were glad we could be there for you and your furbaby. I does sound like we missed the mark on updating you about the change in your wait time when a life-critical patient arrived shortly after your arrival; we appreciate this feedback. We did have two clients elect not to wait (able to monitor at home) due to the extended wait time; this is likely what you observed as coming & going. Again, thank you for entrusting us with the care of your sweet Lily.
My husband took our dog there this long weekend on Sunday as his suture site from mast cell tumor had completely opened up. He waited for a couple of hours and a vet tech gave him some guaze with cleaner on it. Told him to keep it clean and see vet on Tuesday. Today, My Grand champion show dog is now in surgery for emergency closure and antibiotics.
Business response:
It's our understanding that our triage nurse shared the estimated wait time for all non-critical emergencies that day (5 - 6 hours), extended due to the high influx of life-threatening cases. Based on that information, it is our understanding that your husband chose to leave instead of continuing to wait in our triage line. We strive to set accurate wait-time expectations for every client and are understanding when a client elects not to wait. Our triage technician provided what guidance she could when your husband shared h... read more
Staff communicates well, seems very knowledgeable, courteous and friendly. From the first communication to release of my dog I felt confident that he was in good hands and received excellent care. I was visiting from out of town and was lucky to find Animal ER Care. Due to covid the wait was a little long but to be expected considering everything going on with new protocols for intake and the examination. Highly recommend.
Business response:
Thank you for your strong endorsement, we are happy we could be there for you and your fur baby during your time of need. Your understanding and kind words during this challenging time is appreciated! We wish you safe travels home.
I wasn't even going to complain too much until I received the $54.22 bill for not seeing my puppy. But, after the interesting conversation I already had with the facility, I feel that it's my duty to let the public know before I contact my attorney. We arrived on Friday evening at 11pm with a sick pup (didn't eat dinner and started vomiting at 10pm followed by diarrhea). Having a puppy with parvo many years ago that spent 2 weeks in ICU, we don't take chances with those symptoms. They came out an hour after we arrived to do ... read more
STAY AWAY FROM DR. BECKER. She is a "know it all" and will not listen to your input after giving a half-assed look at your dog. She also decided to say something useful, then pretend she never said it when she realized I was in agreement with her. This is NOT someone who should be in medicine. I feel bad for anyone she's encountered in the past. I've come to this clinic more times than I can count and spent TENS OF THOUSANDS OF DOLLARS HERE. NEVER have I had such an encounter with such RUDE, CONDESCENDING VET. She needs to h... read more
Business response:
We're heavy-hearted reading your review and are actively looking into your experience with our practice. If you're interested in providing further feedback about your experience please contact the CEO Gabrielle David at (719)332-9732 or brielle@animalERcare.com
I've been here multiple times and I just cannot say enough about the care of this place. With Covid in place they are doing curbside. The staff was incredible. They kept me updated and Dr. Thielman called multiple times with updates on my dog. Elizabeth was also wonderful and explained everything to me before we took our baby home and answered all of my questions. Thank you again to the amazing staff and care you provide!
Business response:
It was our pleasure to be there for you. Thank you for sharing your experience and your endorsement!!
This is a must read review for any animal lover and pet owner in Colorado Springs. 2 weeks ago I had to take my Cockashon Yoshi to the ER over on Powers. He had a violent reaction to the pain med Rovera administered after Cherry Eye surgery a few days earlier. Here's the review I wrote after a horrible experience there. https://www.yelp.com/biz/powers-pet-emergency-and-specialty-colorado-springs?hrid=Px5WqGolrYchE4dI_Miqog Yesterday, my other Cockashon managed to eat a cherry pit which can be deadly to dogs. I rushed him ... read more
Business response:
Thank you for taking time to share your experience with Animal ER Care!
The tech that came out to my car to help was fantastic. I was very upset and panicky and she did such a good job speaking gently and being very kind. I have taken my animal here before and was just as impressed with the facility and care. Thank you for being one of the,sadly, few practices that are still professional.
Business response:
Thanks for the awesome review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
Frequently asked questions about Animal ER Care, LLC
How is Animal ER Care, LLC rated?
Animal ER Care, LLC has a 4.2 star rating with 1,816 reviews.
When is Animal ER Care, LLC open?
Animal ER Care, LLC is open now. It is open 24/7.