This profile has been claimed by the business owner or representative.
Animal ER Care, LLC
- Emergency Medicine
- Colorado Springs, CO
About this business
Location details
5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
Get directions
We didn't get the news we had hoped for, but I can't thank the staff enough for their professionalism and compassion. Our pup went downhill extremely rapidly with an untreatable, aggressive form of cancer last year, and the staff here did a fantastic job of diagnosis and helping her pass comfortably. A family ER vet who unfortunately lives hours away was also providing phone guidance, and assured me each step of the way that the staff here was extremely competent in their decisions and advice. I will undoubtably be keeping t... read more
Business response:
Thank you for your kind words, we are so sorry for the loss of your sweet fur baby. Please know our thoughts are with you and your family during this difficult time.
WOW very expensive! We took our little dog into this ER and it cost us a fortune $2600.00 for treatment and a one night stay and to top that off they sent home some medication with us and it was 4 to five times the dosage it should have been. One medication calls for 1 to 3 mg three times a day for a total of 3 to 9 mg they had us giving our dog 20 mg three times a day for a total of 60 mg a level that would have killed him. The vet we are seeing now has got his medication straightened out. Avoid this over priced ER at all ... read more
I must say I'm darkness comes light. 08/22/2021 we found out our poor little Mocha had congenital heart disease. So much so it was impacting his breathing to an extreme. Where we bought Mocha from told us no defects no problems no issues. Well they lied and never buy a animal from pet city in Colorado Springs citadel mall. The technician that first initially looked at Mocha was very sweet and kind. Made us feel welcomed and actually cared for. Better then even most human hospitals in the state. They take him back for x ray a... read more
Business response:
Thank you for your kind words, we are so sorry for your loss of your sweet Mocha. Please know our thoughts are with you and your family during this difficult time.
Absolutely ridiculous!!! The wait times here are unreal. Not to mention the fact that they nickel and dime you to death. They recommend all kinds of "tests", all kinds of "treatments", and "plans" that are unnecessary. I was also told I needed certain medications to help with symptoms my dog didn't even have. I swear, if you can wait till morning to run your dog to your own vet I would wait. That's what I should have done. Walked away with a bill 4 times the price if I would have just taken my dog the next day to my vet. Onl... read more
Had to euthanize beloved cat. They were so very compassionate, professional, and responsive. Left water bottle there in grief and they still had it when I returned for ashes. They use Lasting Paws for memorial services (paw prints, ashes) and it was very well done. Thank you!
Absolutely enjoyed the Vet but the lack of communication beyond that is horrible. We sat in our vehicle from 12:30-6 am when they finally told us we should go home and come back in an hour. We had an in person interaction with Brittany and then a phone conversation with her as well, both times she was rude and very condescending. They kept saying "we will call you in a few minutes" and wouldn't. When I asked Brittany if I could get a call back her response s was "this is an ER and we have a lot of patients and will see what ... read more
Business response:
We are deeply saddened to hear of your phone interaction with one of our staff; this is not reflected of who we are and, we can confidently say, not the norm for our amazing team. If you're open to providing more details to allow us to provide coaching, please reach out to our Practice Manager, Kayla at Kayla@animalERcare.com. Thank you.
My dog had gotten hurt did not know what it was took him to animal er care they got it figured out fast were very careful with my hurt dog and always keeping me up to date on his progress and were so friendly to me my mom and uncle
Spoiler alert: the worst ER service here in Colorado Springs! I checked my dog in via the online system they have set up at around 8 AM. I also called to check-in just in case. They gave me an "estimate" time of 5-7 hours. I was okay waiting this long because my dog wasn't as critically ill as others and it's an ER, so wait time is eI waited 3 hours in my car and then went into the building because my phone had died. I told the front desk "Hi, I'm just letting you know my phone died in case you needed to call me & let me kno... read more
Business response:
We appreciate your feedback. The surge in need for veterinary care continues nation-wide and some patients cannot book an appointment to be seen by their regular veterinary for weeks out. This has caused a dramatic increase in emergent and non-emergent cases that are referred to emergency clinics. As our caseload continues to increase, we continue to search for and hire staff to help with the unprecedented need for veterinary care and like a lot of industries this can be a challenge today. As we continue to hire staff, w... read more
We brought our dog in at 11:00am and he stayed there till 8:00pm that day and was not seen at all during that time due to the dogs with bigger issues being put ahead of him. We called several times throughout the day to see when he would be seen and there were always 2 to 3 dogs ahead of him. It got to the point where there were 6 dogs ahead of him in the early evening. The people we encountered were very nice and kind to our dog. There just seemed to be a big shortage of Dr's on staff and we wish they let us know early on o... read more
Business response:
Thank you for your feedback. We continue to review our processes and protocols to help see as many patients as we can. Also, we continue to hire staff as our caseload increases. Truthfully, staffing shortages is a growing issue in the veterinary community nation-wide and we are doing our best to keep up with the high demand caseload. Most general practices, urgent care and emergency clinics are turning away patients, but we strive to help every patient that walks through our door without turning anyone away. This can ca... read more
Frequently asked questions about Animal ER Care, LLC
How is Animal ER Care, LLC rated?
Animal ER Care, LLC has a 4.2 star rating with 1,856 reviews.
When is Animal ER Care, LLC open?
Animal ER Care, LLC is open now. It is open 24/7.