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Animal ER Care, LLC
- Emergency Medicine
- Colorado Springs, CO
About this business
Location details
5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
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I took my five and a half month old golden retriever puppy, Parker, to Animal ER Care because he was having loose stools and vomiting to the point where he could not keep any food down. It was a weekend, so my regular vet was not open. The staff at Animal ER care were amazing! They were so kind and Parker loved them. Even though he had to have some unpleasant tests done, he still loved the staff. The facility is very nice and even had a TV in the room with Netflix to watch while I waited. The staff were very up front with co... read more
Business response:
Hello Francesca G. - We hope Parkier is feeling better. We are thrilled to hear that you were impressed with our competent and compassionate staff, as well as our great facilities. We also appreciate your kind words about our upfront communication regarding costs. We hope Parker does not have another emergency, but please know we are here for you 24/7.
Horrible experience here. Gave them two tries and after spending close to 2400 dollars left with no diagnosis. They definitely do not seem to care about the pets themselves, didn't even receive a check up call to make sure my dog was doing ok.
Business response:
Hi Heather B. - We are heavyhearted reviewing your review. It is always our goal to provide updates to owners during their visit and missed the mark during your visit. We will continue to work hard to shore up our processes to provide the communication needed to clients while still providing the highest level of care for all patients.
I am so thankful for this place and believe they saved my dog, Murphy's life. I noticed my dog was shivering yesterday and was also suffering from Kennel cough. He had an appointment on this upcoming Tuesday to see his regular vet at Cheyenne Animal Hospital, but after a quick call they told me I should take him to the ER due to possible fever and pneumonia. They recommended Animal ER Care and so glad they did. When I arrived, we were quickly greeted by the triage nurse and took us around back to get us in a room and to be i... read more
Business response:
Hi Ryan N. - Thank you for your wonderful review and update on Murphy. We are happy we could be here for you and your family during such a stressful time. It is always our goal to provide exceptional service and hearing that our doctor and staff, at both our locations, provided such great care is heartwarming. We are grateful for you and the opportunity to help Murphy!
Their triage system needs some work. If your pet is labeled a non-urgent case you will continuously be bumped. If my pet is labeled non-urgent the business should extend the courtesy of informing me and allowing me to decide whether to wait 4+ hours. I'm not convinced that the employee making the triage determination had adequate qualifications. My vet office advised me that my situation could be urgent and to seek care sooner than later. I provided records which were not available to the veterinarian.
Business response:
Hi Katie F. - Thank you for taking the time to provide feedback on your experience. We completely understand how extended wait times can be frustrating and it is our aim to keep every client updated as those wait times change. It looks like we have missed the mark on execution during your visit. We will continue to work hard to support the needs of our community the best we can while still providing the highest level of care.
Staff was friendly; but don't even consider taking a loved pet here. We had three walk-in pets ahead of us, but all of us were passed over continuously for other vet transfers and "more" emergency patients. Finally, after waiting nearly five hours, we were shown to a room, and then ignored for another half hour. it was obvious they were never going to actually look at our dog, so we left. Fortunately, he made it through the night. We were told repetitively they're the only clinic serving Southern Colorado, so we suggest they... read more
Business response:
Hi Geoffrey L. - We are heavy hearted viewing your review and hearing about your previous visit at our clinic. We've attempted to look into your pet's visit with AERC and are unable to locate your visit in relation to the name on this review. We kindly ask that you reach out to our Practice Director directly, ClientSupport@animalERcare.com, to allow us the opportunity to review the full circumstances of your visit.
I am so livid. My parent's dog received truly negligent care here yesterday. They told my dad they had no idea what was wrong and that nothing could be done and they wouldn't even treat our dog's pain. Was seen by another vet today at 9am, come to find out he has a huge abscess under his very swollen tongue and is in excruciating pain and is immediately being admitted to the ICU. After 10 years of coming here, I will never ever ever bring my pets here again. I'm truly horrified at how bad and careless these doctors are.
Business response:
Thank you for reaching out, we are sincerely sorry to hear your perception of your father’s visit. There may be some misunderstanding, as Stanley was given pain medication when our doctor saw him. Our staff has been in communication with your father to resolve his questions and concerns.
I sat for hours to see the DR. And when I was describing my pup's symptoms, one, reverse sneezing in her face, she proceeded to ignore that and treat him for stomach issues! Clearly, he is having upper airway issues, and I am a Respiratory Therapist! How sway! He has become worse throughout today. I told from the BEGINNING, I don't live here! So I called, the receptionist told me to watch him a few days! Why? When I can go back being it's been 24hours since I left. She proceeded to put me on hold and sent me to VM. And they ... read more
Business response:
Hi Aundrea - We are heavy hearted viewing your review and hope your baby made a swift recovery. We would like to look into your feedback further. If you are open to providing more details, please reach out to our Practice Director, Kayla, at clientsupport@animalERcare.com.
Took our Labrador in three times to both locations over the holiday weekend. All three visits were made better because of the awesome staff at both locations. The triage nurses, vets, and administrators were all extraordinarily compassionate and caring to our dog and to our family. The care was just what we had hoped for and they politely explained our care options. It's horrible having to take your pet to an ER, but the care our pet received at Animal ER Care was outstanding at every turn. The facility is very clean and wel... read more
Business response:
Hi Ken - Thank you for your kind words, and we hope your baby is on the mend. It is great to hear that our staff was awesome during all three your visits. We hope you do not need us anytime soon, but please know we are here for you and your family 24/7. Warmest wishes for a safe & healthy new year.
Very nice staff and saw us quickly. Our dog was sick and needed to be admitted for 3.5 days. The vet called us at least twice a day with status updates and answered all our questions. Everyone was friendly and empathetic. Highly recommend this vet ER to anyone who is looking for emergent care for their pets.
Business response:
Thank you for your kind endorsement, we are happy we could be there for you and your fur baby. We wish your baby a swift recovery.
Frequently asked questions about Animal ER Care, LLC
How is Animal ER Care, LLC rated?
Animal ER Care, LLC has a 4.2 star rating with 1,856 reviews.
When is Animal ER Care, LLC open?
Animal ER Care, LLC is open now. It is open 24/7.