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Animal ER Care, LLC
- Emergency Medicine
- Colorado Springs, CO
About this business
Location details
5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
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They did not look at cat, she was 10 minutes too late for her appointment . They asked if we could come back the next morning at seven. They didn't even look at her then,, they just diagnosed her as having dental problems. That would be $2500 / $3000. Now what do I do? Now, 10 days later, I'm looking at this cat who hasn't been able to eat which I told them and she's been having all sorts of problems that they didn't address and she has a big abscess on her butt which they didn't look at and they didn't prescribe any ointmen... read more
Business response:
Hello O'Hara B. - we are surprised by your review as our facility does not accept or take appointments as we strictly see emergent and urgent cases. Is it possible this review is meant for a different practice?
Went to this ER, because our Lab was descalped by another dog. They didn't bring her in for over an hour and never would give her any gauze while waiting. They said she would have to wait over 4 hours!!!! Crazy bad service. Do not go there.
Business response:
Thank you for reaching out. We're sorry to hear about your Lab's distressing experience. We value your feedback and are committed to the well-being of all our patients. Our team is here to support you and would like to discuss how we can be better in the future. Please contact our Practice Manager,Ally,at clientsupport@animalERcare.com. Your input is important to us, thank you.
We were very grateful for the comfort ,care and expertise provided to us for our sweet puppy Buster..When you are in this emergency situation it is so helpful to have a well trained staff. I felt comfortable leaving our boy in their care overnight in ICU knowing that he had a great nurse to care for him and it was wonderful to have a phone number where we could get updates and further comfort....
Business response:
Hello Shelley E. - Thank you so much for your heartfelt review. We are truly grateful for your kind words about the care and expertise our team provided for your sweet puppy, Buster. Knowing that you felt comfortable and supported during such a stressful time means the world to us. Our team is dedicated to ensuring that every pet receives the highest level of care and compassion, especially in emergency situations. We're glad that you felt reassured by our well-trained staff and appreciated having access to updates and comf... read more
It's a very long drive for me, but worth it, because this is the best Animal ER in El Paso County. Although he wasn't there when I brought in Cooper's Hawk, he's been there for previous babies. I'd love to praise Raymond Romero. He is the best tech in the world. Much love! Everything is great when I need to bring a baby to the ER.
Business response:
Hi K.L.E. - Thank you so much for your kind words and for taking the time to share your experience. We're honored that you consider us the best Animal ER in the area and we deeply appreciate your trust in us despite the long drive. We're thrilled to hear that Raymond Romero has made such a positive impact during your visits. Raymond truly is an exceptional technician, and we're grateful to have him as part of our team. We'll be sure to pass along your praise to him. Thank you again for your support and love. We look forwar... read more
would be lower if I had a way to post it. 5 hour wait for Vet with a bleeding dog. Totally unacceptable. If you need care make sure your pet is young enough to live to be seen. Emergency care is a joke at this place.
Last month we unexpectedly had to take Sadie to see the emergency vet. This was our first time at an ER vet before so I was a complete mess & terrified with what was coming ahead of us. The moment I walked in the staff took great care of both of us. Sadie ended up passing, but I felt so at ease with the treatment she was given & the effort that was put in to try to make her better. Sadie was loved by her family for many many years & her last hours were spent very comfortably. The staff was so compassionate and even sat on th... read more
Business response:
Hi Michelle - We are so sorry for the loss of your precious Sadie. Please know you and your family are in our thoughts as you grieve this loss. Thank you for your kind words and feedback, it means the world to us.
They took great care of my Raven, our kitten, during a terrible accident she was in. We knew it was going to be expensive so we set our expectations accordingly. After our first meet with the attending vet the night of the accident we felt so much more comfortable. When the finance guy came in - we were aware of the two cumbersome amounts that it could be for the 12 hour stay vs the 24 hour stay. $1000 more, from the already $2000 projection for just the 12 hour stay. When I was reviewing the quote it stated 3L of IV Saline ... read more
Business response:
Hi Jon-Clark - Thank you for your review and understanding of our estimates. We are glad you were happy with your experience and we hope your precious kitten is feeling better!
Do NOT GO HERE This place is absolutely ridiculous. My pup was having intense stomach pains and not eating for 3 days and this was the first place we stopped. They gave her an ultrasound , came up with some numbers and told me it would be $531 I didn't have that in my pocket so they decided we needed to leave,(a male vet told us quote " we only have 2 options at this point and that is to euthanize or relinquish" ) HE SAID THIS ABOUT MY CHILD INSTEAD OF HELPING US....as we were walking out I was told the outstanding price of ... read more
Business response:
Dear Cody G., We appreciate you taking the time to share your experience, and we want to sincerely address your concerns. We understand the distress you faced with your pup's health, and we regret any frustration caused during your visit. Our primary goal is to provide compassionate and quality care for pets in need. We want to clarify that we did make a significant discount on the ultrasound in recognition of your financial constraints. Our core values prioritize the well-being of pets, and we do not endorse or support de... read more
I was very pleased with the level of care we all received. Everyone was helpful and considerate. I'd shout out everyone that I worked with on Tuesday if I could. From the moment I walked in the door and started crying at the lady at the front desk, she soothed me and got things rolling. (She was so sweet and helpful to everyone I saw her with.) The doctor was so kind and smart. She made sure I knew what was going on and explained things so thoroughly. She really calmed me. The tech also took the time to show me how to give m... read more
Business response:
Hello Elizabeth - Thank you for your kind review. We are grateful our staff were able to provide a soothing atmosphere during your emergency and that our doctor was able to provide you with top notch communication. We hope you do not need our services anytime soon, but please know we are here for you and your fur baby 24/7.
Frequently asked questions about Animal ER Care, LLC
How is Animal ER Care, LLC rated?
Animal ER Care, LLC has a 4.2 star rating with 1,816 reviews.
When is Animal ER Care, LLC open?
Animal ER Care, LLC is open now. It is open 24/7.