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Animal ER Care, LLC
- Emergency Medicine
- Colorado Springs, CO
About this business
Location details
5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
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The entire staff were wonderful. They responded quickly and took great care of our dog. They were extremely compassionate during a very scary time and were able to put our minds at ease. I forgot everyone's name but our first interaction was with the front desk. They were amazing!. The Doctors that took care of Rebel were outstanding and really put our minds at ease. They saved our dogs life.
We recently took our 16 year old cat to ER care after becoming paralyzed in her lower back. We were treated promptly, and after informative and compassionate consulting with Dr Sticker, we decided to euthanize our cat during our visit. The process was handled very well, (Thank you Jennifer and Dr) allowing us one last visit with our cat. In closing, it was a very positive memory considering the circumstances. Thanks again Dave and Brenda Steib Rye, Colorado
Business response:
Thank you so much for your heartfelt review Dave and Brenda. We’re deeply sorry for the circumstances that brought you to us, but we’re glad to hear that our team could provide the compassionate and informative care you needed during such a difficult time. Dr. Sticker, Jennifer, and the rest of our team strive to offer the best support and care for both pets and their families. Your kind words mean a lot to us, and we’re honored to have been able to help you and your beloved cat. Please know you and your family are in our th... read more
Responsive and expert emergency care for my dog to stabilize her. I appreciate the transparent and graceful discussion of costs and options. Our attending vet is wonderful--knowledgeable, excellent communication. She thought ahead about the continuing care strategy for us to continue with our regular vet and initiated a solid plan for testing and treatment, and shared effective clinical notes.
Business response:
Thank you so much for your kind words, Emily! We’re thrilled to hear that you had a positive experience with our emergency care services. Our team strives to provide responsive and expert care, and we’re glad to know that we could stabilize your dog and offer transparent discussions about costs and options. It’s wonderful to hear that our attending vet’s knowledge, communication, and forward-thinking approach made a difference for you. We appreciate your trust in us and are happy to have been able to initiate a solid plan fo... read more
We were very happy with the level of care our cat received. Everyone we interacted with was professional, compassionate, and gentle. The wait time was much less than originally expected. Additionally, the hospital is clean and comfortable. Highly recommend them! Just wish they were a little closer to where we live. :)
Business response:
Hello M.R. - Thank you for your kind review. We are happy to hear our staff was professional, compassionate, and gentle during your visit with us. We hope you do not need our services again in the future, but know we are here for you and your family 24/7.
They did not look at cat, she was 10 minutes too late for her appointment . They asked if we could come back the next morning at seven. They didn't even look at her then,, they just diagnosed her as having dental problems. That would be $2500 / $3000. Now what do I do? Now, 10 days later, I'm looking at this cat who hasn't been able to eat which I told them and she's been having all sorts of problems that they didn't address and she has a big abscess on her butt which they didn't look at and they didn't prescribe any ointmen... read more
Business response:
Hello O'Hara B. - we are surprised by your review as our facility does not accept or take appointments as we strictly see emergent and urgent cases. Is it possible this review is meant for a different practice?
Went to this ER, because our Lab was descalped by another dog. They didn't bring her in for over an hour and never would give her any gauze while waiting. They said she would have to wait over 4 hours!!!! Crazy bad service. Do not go there.
Business response:
Thank you for reaching out. We're sorry to hear about your Lab's distressing experience. We value your feedback and are committed to the well-being of all our patients. Our team is here to support you and would like to discuss how we can be better in the future. Please contact our Practice Manager,Ally,at clientsupport@animalERcare.com. Your input is important to us, thank you.
We were very grateful for the comfort ,care and expertise provided to us for our sweet puppy Buster..When you are in this emergency situation it is so helpful to have a well trained staff. I felt comfortable leaving our boy in their care overnight in ICU knowing that he had a great nurse to care for him and it was wonderful to have a phone number where we could get updates and further comfort....
Business response:
Hello Shelley E. - Thank you so much for your heartfelt review. We are truly grateful for your kind words about the care and expertise our team provided for your sweet puppy, Buster. Knowing that you felt comfortable and supported during such a stressful time means the world to us. Our team is dedicated to ensuring that every pet receives the highest level of care and compassion, especially in emergency situations. We're glad that you felt reassured by our well-trained staff and appreciated having access to updates and comf... read more
It's a very long drive for me, but worth it, because this is the best Animal ER in El Paso County. Although he wasn't there when I brought in Cooper's Hawk, he's been there for previous babies. I'd love to praise Raymond Romero. He is the best tech in the world. Much love! Everything is great when I need to bring a baby to the ER.
Business response:
Hi K.L.E. - Thank you so much for your kind words and for taking the time to share your experience. We're honored that you consider us the best Animal ER in the area and we deeply appreciate your trust in us despite the long drive. We're thrilled to hear that Raymond Romero has made such a positive impact during your visits. Raymond truly is an exceptional technician, and we're grateful to have him as part of our team. We'll be sure to pass along your praise to him. Thank you again for your support and love. We look forwar... read more
would be lower if I had a way to post it. 5 hour wait for Vet with a bleeding dog. Totally unacceptable. If you need care make sure your pet is young enough to live to be seen. Emergency care is a joke at this place.
Frequently asked questions about Animal ER Care, LLC
How is Animal ER Care, LLC rated?
Animal ER Care, LLC has a 4.2 star rating with 1,856 reviews.
When is Animal ER Care, LLC open?
Animal ER Care, LLC is open now. It is open 24/7.