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Animal ER Care, LLC
- Emergency Medicine
- Colorado Springs, CO
About this business
Location details
5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
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Last month we unexpectedly had to take Sadie to see the emergency vet. This was our first time at an ER vet before so I was a complete mess & terrified with what was coming ahead of us. The moment I walked in the staff took great care of both of us. Sadie ended up passing, but I felt so at ease with the treatment she was given & the effort that was put in to try to make her better. Sadie was loved by her family for many many years & her last hours were spent very comfortably. The staff was so compassionate and even sat on th... read more
Business response:
Hi Michelle - We are so sorry for the loss of your precious Sadie. Please know you and your family are in our thoughts as you grieve this loss. Thank you for your kind words and feedback, it means the world to us.
They took great care of my Raven, our kitten, during a terrible accident she was in. We knew it was going to be expensive so we set our expectations accordingly. After our first meet with the attending vet the night of the accident we felt so much more comfortable. When the finance guy came in - we were aware of the two cumbersome amounts that it could be for the 12 hour stay vs the 24 hour stay. $1000 more, from the already $2000 projection for just the 12 hour stay. When I was reviewing the quote it stated 3L of IV Saline ... read more
Business response:
Hi Jon-Clark - Thank you for your review and understanding of our estimates. We are glad you were happy with your experience and we hope your precious kitten is feeling better!
Do NOT GO HERE This place is absolutely ridiculous. My pup was having intense stomach pains and not eating for 3 days and this was the first place we stopped. They gave her an ultrasound , came up with some numbers and told me it would be $531 I didn't have that in my pocket so they decided we needed to leave,(a male vet told us quote " we only have 2 options at this point and that is to euthanize or relinquish" ) HE SAID THIS ABOUT MY CHILD INSTEAD OF HELPING US....as we were walking out I was told the outstanding price of ... read more
Business response:
Dear Cody G., We appreciate you taking the time to share your experience, and we want to sincerely address your concerns. We understand the distress you faced with your pup's health, and we regret any frustration caused during your visit. Our primary goal is to provide compassionate and quality care for pets in need. We want to clarify that we did make a significant discount on the ultrasound in recognition of your financial constraints. Our core values prioritize the well-being of pets, and we do not endorse or support de... read more
I was very pleased with the level of care we all received. Everyone was helpful and considerate. I'd shout out everyone that I worked with on Tuesday if I could. From the moment I walked in the door and started crying at the lady at the front desk, she soothed me and got things rolling. (She was so sweet and helpful to everyone I saw her with.) The doctor was so kind and smart. She made sure I knew what was going on and explained things so thoroughly. She really calmed me. The tech also took the time to show me how to give m... read more
Business response:
Hello Elizabeth - Thank you for your kind review. We are grateful our staff were able to provide a soothing atmosphere during your emergency and that our doctor was able to provide you with top notch communication. We hope you do not need our services anytime soon, but please know we are here for you and your fur baby 24/7.
I had to take my elderly cat in after she suffered a stroke. My regular vet was full and recommended Animal ER care. I was so impressed by their compassion. Every person who helped me was very caring and courteous. We did have to say goodbye, but they made everything as painless as possible. I would highly recommend them to anyone with emergency pet issues.
Business response:
Thank you for your kind words, we are so sorry for your loss of your sweet cat. Please know our thoughts are with you and your family during this difficult time.
The initial vet examination fee here is $180!!!!! for context that is $30 more than the emergency vet on Uintah. When I took my dog in she was "urgent" but not "emergent" so they said it would be 8-9 HOURS of a wait. Just... what on earth are they doing over here...???
Business response:
It sounds like you were able to be seen sooner at another hospital; we’re glad for that. As you mentioned we were very busy and we’re thankful there are other options in the area.
From the moment I walked in the door until the moment I left, these people were the most compassionate, caring, understanding, patient, wonderful human beings, I have ever seen. I walked in a complete, crying mess, and they were so understanding. The vet, Dr. Hess, was a Godsend. After a quality of life exam, I had to put my 17-year-old cat down, and it was heartbreaking. They were so kind through the entire process. They gave my son a stuffed cat. I felt the price was reasonable, much lower than I had anticipated. I cannot ... read more
Business response:
Hi Jill C. - Thank you for the kind words. Please know you and your son are in our thoughts as you grieve the loss of your sweet fur baby and will pass along your kind note to Dr. Hess and our staff.
Before typing the first letter of this review, I'm in tears. I'm struggling with this duality of a shattered heart that keeps putting each piece back where it came from. Shattered by the utter loss of my soul pup, Lulu; pieces mending themselves through the sheer force of my faith in humans being restored through the actions of each and every staff member that makes up this AERC office. Lu's breed (pug) is most Veterinary Office's worst nightmare when they arrive panting. Details of her symptoms and ultimate breaking point a... read more
Business response:
Hi Stephanie - First, please know that you and Lu are in our thoughts during this difficult time. Grieving is never easy, especially the loss of your soul pup. Thank you for your kind review and genuine understanding of how hard our line of work can be. You and Lu are why we choose to serve our community and why our staff do what they do. Triage is never an easy process, as we hope to save every patient that comes through our doors. As you mentioned in your review, finding the right staff to fit the culture of our practice t... read more
I would not give this HORRIBLE, UNCARING, unprofessional, heartless untrained people that should not be working any more let a line with beloved pets!! Britney the so called wannabe nurse.. took every animal back prior to taking my little Yorkie.. BLEEDING PURE BLOOD AND FAINTING WHILE URINATING AND TOLD HE HAD A VERY HIGH HEART RATE!! Well.. after seeing did. after dig going back with hurt paws !! Chocked an hour prior but THST was an emergency!! Why not bring it in when it was choking not an hour later and take that dog be... read more
Business response:
Dear Ms. Debra - As our CEO, Brielle, shared in the direct email sent to you earlier this week, it is clear we are not a good fit for you, and the parting is mutual. Kayla, Jennifer, and Britni are extremely compassionate, caring, intelligent, and skilled veterinary professionals and we're truly honored they are part of the AERC Team. We are extremely privileged to work alongside of them and it is disheartening that some people choose to treat them poorly when they give their all to help as many hurting pets as possible. We ... read more
Frequently asked questions about Animal ER Care, LLC
How is Animal ER Care, LLC rated?
Animal ER Care, LLC has a 4.2 star rating with 1,856 reviews.
When is Animal ER Care, LLC open?
Animal ER Care, LLC is open now. It is open 24/7.