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Animal ER Care, LLC
- Emergency Medicine
- Colorado Springs, CO
About this business
Location details
5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
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I wish I could give 0 stars. I went there early December with my dog who (according to my vet) was in respiratory distress. The staff didn't even take his vitals. He had clear bloating due to mitral valve disease and was breathing very rapidly. I was told "he is uncomfortable, but fine and there's nothing we can do here". I said "Should we go see our regular vet or is this normal?" And was told that there wasn't much they could do. My dog died three weeks later. WTF is the point of an animal hospital that can't help my dog?
Business response:
Our deepest condolences in the passing of of your dog; it is clear you cared for her deeply for them. We would like to look into your feedback further. If you are open to providing more details, please reach out to our Practice Director, Kayla, at Kayla@animalERcare.com. Thank you.
Animal ER Care quite literally saved our boy's life! Our 1yr old Irish Wolfhound came down with pneumonia, and his health was deteriorating so quickly, we didn't know if he'd make it. The entire team was so compassionate and so knowledgeable, I can't recommend them or thank them enough!
These people are very caring and very efficient. Clean facility and expert experience!
Business response:
Thank you for your kind review, Chris. We are glad to hear that our staff were caring and efficient during your visit to our clinic.
Thanks to all the staff at Animal ER! From front desk guy, Chris's, calm demeanor helped us to keep from freaking out. Dr. Dixon showed such care & compassion along with expertise in detecting and treating our pup's issue! We're very grateful to her for getting our furiend back to her healthy self. Definitely 5star rating!
Business response:
Thank you for entrusting us with your pup's care; we'll pass your thoughtful comments on to Dr. Dixon and Chris!
Everyone was very kind and caring for both Leo and myself. Everyone I came in contact with, and there was a lot, was so nice and so many wanted to take him home. Even though he isn't doing well at all, they did their best and we are thankful to everyone there.
Thank you for examining my hedgie and helping diagnose his issue! So thankful for a vet/practice that sees exotic pets. The bottle of water/snacks/refreshments was a nice surprise and very comforting during a stressful time. Also enjoyed the ability to scan a QR code and fill out paperwork online. Staff and Vet were very professional and kind.
Being referred for rattlesnake bite on my 12yr old dog on a weekend evening, Dr. Keller and staff were most helpful and very attentive to our needs. Was referred from local vet for emergency follow up. Dr. Keller and all staff we interacted with were most helpful and responsive. Left me very reassured of my dog's condition and prognosis. Taking us straight in due to emergency.
The staff is very caring with both the patient and the parent. I waited in a room by myself with a television (with Netflix), and the staff brought me my dog to stay with me when they were running tests. Are they expensive? Yes! But the care they give is priceless. Attention to my pet and me
Amazing staff!They took great care of our Bianca in her last hours and we could spend as much time as we wanted with her. Thank you,to Dr Sticker and staff for being so compassionate.We appreciate you all!!
Frequently asked questions about Animal ER Care, LLC
How is Animal ER Care, LLC rated?
Animal ER Care, LLC has a 4.2 star rating with 1,856 reviews.
When is Animal ER Care, LLC open?
Animal ER Care, LLC is open now. It is open 24/7.