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Animal ER Care, LLC
- Emergency Medicine
- Colorado Springs, CO
About this business
Location details
5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
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Dr McArdell, Donna,Regina,Teddi... all wonderful. They saved my babies life. Wish I would have went straight to them instead of 4 trips to my vet (which literally made things worse due to misdiagnosis). I was hysterical and they were so kind, thorough, professional, caring and competitant. (From Gus the golden retrievers mom)
Please don't go here. I'm not even saying this out of anger, it's just sad. 5 hours. I waited here for 5 hours. My cat has a severely swollen paw, bites, and scratches all over him due to a cat fight. When I showed up I was told 3 people were ahead of me, which was okay. They put me in a room right away being that my cat was loose. But then all this time passes by, so I asked the receptionist how much longer it may be. She basically told me that I was to be seen next, given if an animal with a more fatal condition did not wa... read more
I went there with my dog who was suffering from congestive heart failure. As usual the wait was about 6 hours. The evening crew was very kind, knowledgeable and professional. They checked on his vitals every hour. I decided to go home and wait for my normal vet clinic to open up within the next 24 hours. I slept for an hour and my dog was coughing. I returned back to the ER clinic and the receptionist was not compassionate and kept repeating her words. The "tech" at the time, Amy was rude to me. She came over and proceeded t... read more
Business response:
Hello Sheila W., We are deeply sorry for the loss of your beloved dog, especially while you and your family were already experiencing so much loss and uncertainty. We also recognize that, as a veterinary professional with experience in emergency medicine and a former member of our veterinary community, you brought both personal and professional knowledge to this experience. We understand how difficult it must have been to leave a place you once considered a second home feeling disappointed in the care and communication you ... read more
I've been sitting here for 8 hours and my cat still hasn't been seen by the doctor! My cat hasn't eaten in days, is extremely weak and dehydrated, and has a fever but according to them she's not critical. When I got here they said there was 1 pet in front of my cat but it's been 8 HOURS?!?!? Every nurse just keeps telling me that the doctor will be in "shortly". If your pet isn't immediately dying, do not bring them here, I promise they won't help.
Business response:
Hello Faith T., We understand how frustrating and concerning a long wait can be when your pet is sick, and we’re sorry your experience left you feeling that your concerns were not being heard. As an emergency hospital, patients are continually triaged based on the severity of their condition rather than order of arrival. In addition to incoming emergencies, our medical team is also caring for hospitalized and critically ill patients who may require immediate attention. New emergencies and changes in our hospitalized patien... read more
Kindness, compassion and integrity is their moto. It's a great moto and they probably live up to it. If you're not black that is. Sat there for 5 hours before they told me they wouldn't be able to help me. My dog had a dislocated shoulder and they refused to help him because they didn't like the color of my dad's skin. 2 hours after we arrived, another dog came in with a leg issue as well. They were out in the room across from me. They vet walked in and the dog got x-rays withing 30 min of them being there. My dog was screa... read more
Business response:
Hello Becky B., Thank you for sharing your concerns. We are deeply troubled to hear that you left our hospital believing that you or your family were treated differently because of race. We want to be very clear: we do not discriminate based on race, skin color, ethnicity, or any other personal characteristic. Every client and patient who comes through our doors deserves to be treated with dignity, compassion, and respect. As an emergency hospital, patients are triaged and treated based on medical urgency rather than order... read more
I want to preface that my initial opinion of this place was positive. I no longer feel the same. I brought my dog here after he passed at home. Devastated because he was my soul dog, I asked for him to be cremated with ashes returned. I picked out his urn and have been mourning since that day. Today, Upon picking up his paw print I inquired about his ashes as a week and a half have gone by and I hadn't heard, only to be met with the devastating news that his information was entered wrong and he was communally cremated and... read more
Business response:
Ashley T. - We are deeply sorry for the loss of your beloved companion and for the additional heartbreak caused by this error during an already devastating time. We understand the immense trust families place in us not only in caring for their pets, but also in honoring their final wishes after they have passed. We recognize the significance of those wishes and are profoundly sorry that we were unable to fulfill them for your boy. While we know there are no words that can undo what happened or lessen your grief, please k... read more
We came to the ER to get our cat checked on because he had a injured paw, when we entered we tried explaining what happened and one of the woman at the front desk laughed at our language just because we made a small error she also manhandled our cat when weighing his weight after we explained that his paw might've been fractured, after she weighed him she attended another patient didn't even let us know that they would attend him or anything we had to do paperwork while they attended another patient and immediately took them... read more
Business response:
Hi Kathy L.- Thank you for taking the time to share your experience with us. We appreciate the opportunity to acknowledge your feedback. We're sorry to hear that your visit left you feeling unheard or unsupported during what was undoubtedly a stressful situation for both you and your cat. Our goal is always to provide compassionate care and clear communication to every family that walks through our doors. As an emergency hospital, patients are seen based on the urgency of their medical condition rather than order of arriv... read more
This clinic KILLED MY CAT. My cat had surgery at my vet and was sent to animal er care on north nevada for after hours care on a weekend. My vet explicitly told them to put him on antibiotics immediately. I went into animal er care and met the vet in charge of him that night. I asked the vet if she was going to put him on antibiotics and she said yes. Well she didnt, and she even had an email from my vet explicitly telling them he needed to be on antibiotics. The vet ignored my vets request and lied to me saying she would h... read more
This clinic KILLED MY CAT. My cat had surgery at my vet and was sent to animal er care on north nevada for after hours care on a weekend. My vet explicitly told them to put him on antibiotics immediately. I went into animal er care and met the vet in charge of him that night. I asked the vet if she was going to put him on antibiotics and she said yes. Well she didnt, and she even had an email from my vet explicitly telling them he needed to be on antibiotics. The vet ignored my vets request and lied to me saying she would h... read more
Business response:
Hi CM - Although some time has passed, we wanted to acknowledge your review and express our sincere condolences for the loss of your beloved cat. Losing a pet unexpectedly is devastating, and it is clear from your words how deeply loved he was and how painful this experience continues to be for you. We understand that emotions surrounding emergency and critical care situations can be overwhelming, particularly when outcomes are not what anyone hoped for. While we are unable to discuss the specifics of a patient's medical ... read more
Frequently asked questions about Animal ER Care, LLC
How is Animal ER Care, LLC rated?
Animal ER Care, LLC has a 4.2 star rating with 2,022 reviews.
When is Animal ER Care, LLC open?
Animal ER Care, LLC is open now. It is open 24/7.