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Animal ER Care, LLC
- Emergency Medicine
- Colorado Springs, CO
About this business
Location details
5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
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Dr McArdell, Donna,Regina,Teddi... all wonderful. They saved my babies life. Wish I would have went straight to them instead of 4 trips to my vet (which literally made things worse due to misdiagnosis). I was hysterical and they were so kind, thorough, professional, caring and competitant. (From Gus the golden retrievers mom)
We came to the ER to get our cat checked on because he had a injured paw, when we entered we tried explaining what happened and one of the woman at the front desk laughed at our language just because we made a small error she also manhandled our cat when weighing his weight after we explained that his paw might've been fractured, after she weighed him she attended another patient didn't even let us know that they would attend him or anything we had to do paperwork while they attended another patient and immediately took them... read more
This clinic KILLED MY CAT. My cat had surgery at my vet and was sent to animal er care on north nevada for after hours care on a weekend. My vet explicitly told them to put him on antibiotics immediately. I went into animal er care and met the vet in charge of him that night. I asked the vet if she was going to put him on antibiotics and she said yes. Well she didnt, and she even had an email from my vet explicitly telling them he needed to be on antibiotics. The vet ignored my vets request and lied to me saying she would h... read more
This clinic KILLED MY CAT. My cat had surgery at my vet and was sent to animal er care on north nevada for after hours care on a weekend. My vet explicitly told them to put him on antibiotics immediately. I went into animal er care and met the vet in charge of him that night. I asked the vet if she was going to put him on antibiotics and she said yes. Well she didnt, and she even had an email from my vet explicitly telling them he needed to be on antibiotics. The vet ignored my vets request and lied to me saying she would h... read more
Went in tonight with my dog because she was acting strange, and knowing my Aussie, I knew something was wrong. I walk in the door and talk to the girl at the desk, and a guy comes out, gesturing at us, and says What is this very rudely. He decides to check on my dog, but makes us go outside and says she is fine; we have real emergencies. After asking for it in writing, he started to backtrack, telling me Oh, we will get to you, we don't know when. I asked him if he was new because he was frazzled and rude. He informed me t... read more
Business response:
Hi Aaron t., Thank you for taking the time to share your experience with us. While our response is overdue, we wanted to make sure we acknowledged your concerns and thanked you for bringing them to our attention. First, we’re glad to hear your dog is doing well. We understand how stressful and scary it can be when you know something isn’t right with your pet, and we recognize the trust families place in an emergency veterinary team during those moments. We’re sorry to hear that your interaction with our team did not refle... read more
Our vet sent us here when our dog got very sick. They got us right in. We were obviously a wreck and they took good care of us. Our French Bulldog needed an immediate blood transfusion and had to stay over night for that and for some testing. We requested they call us when they got the results and sure enough, we got phone calls and updates all through the night. Some of the results were not good and the vet was reassuring and gave us a clear path forward. We had complete trust in them. Our dog was transferred the next day t... read more
Business response:
Hi Rachel C., we know this reply comes later than we would have liked, but we wanted to make sure we thanked you for taking the time to share your experience. Emergency visits are never easy, and it means so much that you trusted our team during such an important moment. It also warms our hearts to hear your dog is is happy and recovering nicely with the help of our friends at SCVIM. Sending our best to you and your furry friend.
We took our dog into Animal ER Care N. Nevada because he had been hit by a car. He had massive lacerations of his back left hind quarter and couldn't walk. Dr. McArdell was the doctor who examined my dog, and she ordered x-rays only for his back legs and abdomen. He was diagnosed with a hip dislocation and was treated for hip lacerations with over 30 stitches. He was assisted in walking out in a hip sling because they couldn't get his hip back into place, and he walked out on his two front legs. Over the course of four days... read more
Business response:
Angie - Thank you for taking the time to share your experience. When traumas occur, there is always the possibility of injuries being masked because of shock and other more significant injuries. The severity of the trauma to the body is even sometimes delayed by hours-to-days, such as lung contusions and damage to internal organs. These are some of the reasons why our emergency veterinarians recommend hospitalization when patients experience blunt force trauma. I'm saddened Tig was walking on his limb without an external s... read more
If I could give zero stars, I would. I brought my dog in just around 6:30 PM with a deep gash in his ear that was bleeding! By 2 AM, we were still waiting to be seen. When I arrived I was told it would be about 2 hours. Around 8:30 PM, I was told we were next, but nothing happened. Around midnight, I asked again, desperate for someone to at least help clean the wound to prevent infection. Instead, I was told nothing could be done until a doctor saw him. They kept telling me "another hour" but nothing. We were finally put in... read more
Business response:
Hi Elizabeth – Thank you for taking the time to share your experience. We understand how important it is to feel supported when your pet is in need, and we aim to provide timely care to all patients. While your visit may not have reflected that goal, we appreciate your feedback. We hope your pet is recovering well and feeling better.
I'm extremely disappointed with the service I received at this Animal ER. My pet's emergency situation was handled extremely poorly, and I felt like the doctor and staff was extremely judgmental. I went here for complications from my dog's surgery and they didn't really address what we went in for. The communication from the staff was very unclear. I had to ask multiple times for updates on my pet's condition, and even then, I didn't get the information I needed. The doctor/staff came in and was very shocked we had surgery... read more
Business response:
Hi Frank S. – Thank you for taking the time to share your experience. We understand how important it is to feel supported and clearly informed during an emergency visit. Our goal is always to maintain open communication and to perform any tests or procedures we believe are necessary to provide the best possible care for our patients. We regret that your visit did not reflect the standard we strive for and appreciate your feedback as it helps us continue to improve.
Frequently asked questions about Animal ER Care, LLC
How is Animal ER Care, LLC rated?
Animal ER Care, LLC has a 4.2 star rating with 1,973 reviews.
When is Animal ER Care, LLC open?
Animal ER Care, LLC is open now. It is open 24/7.