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Animal ER Care, LLC
- Emergency Medicine
- Colorado Springs, CO
About this business
Location details
5520 N Nevada Ave #150, Colorado Springs, CO, 80918, United States
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DO NOT TAKE YOUR ANIMAL TO THIS ER! I drove my Yorkie to Animal ER Care yesterday as my Yorkie was having her puppy. The puppy was halfway out and she appeared to be having difficulty pushing him out. I arrived at the ER and asked if they would help me. This is my first time experiencing this and I was afraid for my dog. There was zero concern about my dog. From START to FINISH I spoke with the finance team. Before they even cared for her they brought out a paper for me to sign stating what the examination costs would be. Th... read more
Business response:
Hello John D. - Thank you for sharing your experience with us. We are deeply saddened to hear about your visit and the loss of your puppy. This is not reflective of the compassionate care we strive to provide at Animal ER Care. We understand how distressing it must have been to face financial discussions during such a critical moment. Our intention is to ensure that all pet owners are fully informed about potential costs and available options, but it appears we missed the mark in providing the empathy and support you needed.... read more
If I could leave a review less than 0 stars, I absolutely would. do not come here unless you want to be waiting for a fraction of your day. They only had 1 vet in the clinic working with multiple emergency cases, running around looking absolutely frantic. The staff gave no explanation as to what took so long, leaving me to wait for over 4 hours with a sick dog and 2 small children with me. I was there from 2:26 pm to well past 7 pm. They should have hired more vets to work there if there are this many high risk animals comin... read more
Business response:
Hi Paige N. - Thank you for taking the time to provide feedback on your experience. We completely understand how extended wait times can be frustrating, especially when you have a sick pet and young children with you. We apologize for the lack of communication regarding the delays during your visit. It is our aim to keep every client updated as wait times change, and we regret that we missed the mark on this occasion. We appreciate your feedback and will continue to work hard to support the needs of our community while pro... read more
this place had us jumping through hoops to get answers for our dog. first we bring our puppy into the vet and were told "dogs just get a little pukey" I think his name was brian or something the dude with the long beard and wore a jean jacket. he then turned us away and made us feel bad because our dog wasn't on her death bed. we then had to bring her back the following morning cause she still couldn't keep anything down. so I guess it takes over 24 hours of dehydration and no food to get your dog seen. then they do X-rays a... read more
Business response:
Hello Olivia B. - We were deeply saddened to hear of your experience with one of our clinic; this is not reflected of who we are and, we can confidently say, not the norm for our amazing team. If you're open to providing more details to allow us to provide coaching, please reach at clientsupport@animalercare.com. Thank you.
I cannot say enough about the staff. They were fast and efficient and I believe did everything cost-effectively to help our baby. The veterinarian on duty was nothing short of amazing. I can't remember her name but it was Saturday evening 2/1/25 Veterinarian and the triage nurse. Both were absolutely incredible, comforting and helpful. Cannot say enough about the doctor on duty. She was amazing. The staff was incredible. I felt at ease and did not feel taken advantage of.
Business response:
Hi Jamie C. - Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that our staff provided fast, efficient, and cost-effective care for your baby. It's wonderful to know that our veterinarian and triage nurse on duty made such a positive impact on your visit. We strive to provide the best possible care and comfort for both our patients and their families, and it's heartening to hear that you felt at ease and well taken care of. Your feedback is greatly appre... read more
Took pup in for non-stop vomiting and appearance of pain over a 6 hour period. Seen by Dr. Keller who suggested pup had gastroenteritis , needed fluids and antiemetics only. Recommended I avoid xray or labs, as "probably waste of money" She stayed dogs vitals normal, recommended conserative care. My concerns that dog appeared to be in pain were minimalized by her exam, " she is not that tender" I proceeded with recommended care. Went home and dog CONTINUED to vomit and cry in pain. 2 hours later when family vet, opened, pup ... read more
Business response:
We are heavy hearted viewing your review. We would like to look into your feedback further. If you are open to providing more details, please reach out to our Practice Director, Kayla, at Kayla@animalERcare.com.
I wish I could give 0 stars. I went there early December with my dog who (according to my vet) was in respiratory distress. The staff didn't even take his vitals. He had clear bloating due to mitral valve disease and was breathing very rapidly. I was told "he is uncomfortable, but fine and there's nothing we can do here". I said "Should we go see our regular vet or is this normal?" And was told that there wasn't much they could do. My dog died three weeks later. WTF is the point of an animal hospital that can't help my dog?
Business response:
Our deepest condolences in the passing of of your dog; it is clear you cared for her deeply for them. We would like to look into your feedback further. If you are open to providing more details, please reach out to our Practice Director, Kayla, at Kayla@animalERcare.com. Thank you.
Animal ER Care quite literally saved our boy's life! Our 1yr old Irish Wolfhound came down with pneumonia, and his health was deteriorating so quickly, we didn't know if he'd make it. The entire team was so compassionate and so knowledgeable, I can't recommend them or thank them enough!
These people are very caring and very efficient. Clean facility and expert experience!
Business response:
Thank you for your kind review, Chris. We are glad to hear that our staff were caring and efficient during your visit to our clinic.
Thanks to all the staff at Animal ER! From front desk guy, Chris's, calm demeanor helped us to keep from freaking out. Dr. Dixon showed such care & compassion along with expertise in detecting and treating our pup's issue! We're very grateful to her for getting our furiend back to her healthy self. Definitely 5star rating!
Business response:
Thank you for entrusting us with your pup's care; we'll pass your thoughtful comments on to Dr. Dixon and Chris!
Frequently asked questions about Animal ER Care, LLC
How is Animal ER Care, LLC rated?
Animal ER Care, LLC has a 4.2 star rating with 1,816 reviews.
When is Animal ER Care, LLC open?
Animal ER Care, LLC is open now. It is open 24/7.