This profile has been claimed by the business owner or representative.
Veterinary Village ICSB WI/IL Brownsville Lomira Small Animal Clinic
- Veterinarians
- Lomira, WI
About this business
Location details
N11591 Columbia Dr, Lomira, WI, 53048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Charging an emergency fee during regular business hours during a week day to see our dog was ridiculous.
The last 3 times I have had a SCHEDULED APPOINTMENT time I have had to wait due to an emergency. I totally understand that emergencies do arise BUT..... 3 times in a row to wait more than an hour in a waiting room with cats that are not happy campers to come to the vet as if any animal was. I was told that Dr had an emergency and was "just finishing up" and "would be with me shortly". Ok no problem, I understand. Then 20 minutes later to be told "oh, I am so sorry, the Dr was called in to another emergency" I do understand t... read more
The landscaping near front entrance is weedy. Could use some attention. An employee was finishing up with another client and I stepped aside to have my dog get on the scale. The client left and the employee called for the receptionist and she responded in a less than enthusiastic manner. With a huff and a roll of the eyes. Then she took a breath addressed me with an insincere "how can I help you". The techs seemed a bit unsure of the process of how to take blood pressure or how many times to take it. I also feel as this part... read more
I called today to ask about a vasectomy for my dog. Chris answered the phone. I just wanted to inquire about the doctor who performs vasectomies, she just referred me back to the website, when I asked if I could talk to the doctor about it, she referred once more to the website. For all the love for service they pretend to have in their website, I think I received a terrible service. They claim to understand the importance of dogs in our lives, and she just preten do Ed to pay for the procedure, have my dog tested, and then ... read more
My appointment was so frustrating. I brought my dog for a wellness appointment. I was placed in a room and a few moments later a technician came in and did preliminary questions. She left and no one came in for 45 minutes. ‘We have an emergency’. I was in the windowed exam room and witnessed the doctor walking from one side to the other, but not doing anything medical. My time is valuable-this clinic is notorious for poor organization and time management. Respect is a 2 way street. I must tell you other clients have the same... read more
Chloe’s name was not spelled correctly on several documents. Please correct Khloe to Chloe. And add the 5th STAR!!! HUGS TO ALL VET VILLAGE STAFF!!! CKC
I experience a disconnect in the clinic asking me to complete and supply a form of detailed info that is then not referred to at the appointment; instead, I am asked to verbally answer the exact same questions from the submitted form. I referred the tech to the form for the answers, as I had already looked up the information and spent the time completing and sending the form. Using the completed/submitted form at the appointment would be helpful and respectful of effort and time. We *very much appreciate* the drive-through a... read more
I really appreciate that you offer urgent care, which I have needed in the past, but the fact that I am almost never seen on time for normal appointments is beginning to wear on me. My typical experience is having to wait 20 to 30 minutes past my appointment time to be seen, even when it is just a tech visit for an allergy shot. I recently took in a second dog and plan to use a different vet for him because of this issue.
Your reception staff was not welcoming or particularly helpful. Due to your incredibly limited entry space and personnel not manning the desk, several people were waiting outside. I did proceed in as I was right on time for my scheduled appt and was told, not asked, to wait outside. I get the virus and needing to limit entry, but having that many appt at the same time and not being prepared to move through efficiency is a serious lack of customer service. One gentleman had a question only and instead of asking him to step as... read more
Frequently asked questions about Veterinary Village ICSB WI/IL Brownsville Lomira Small Animal Clinic
How is Veterinary Village ICSB WI/IL Brownsville Lomira Small Animal Clinic rated?
Veterinary Village ICSB WI/IL Brownsville Lomira Small Animal Clinic has a 4.4 star rating with 630 reviews.
When is Veterinary Village ICSB WI/IL Brownsville Lomira Small Animal Clinic open?
Veterinary Village ICSB WI/IL Brownsville Lomira Small Animal Clinic is closed now. It will open tomorrow at 8:00 a.m.