Veterinary Village ICSB WI/IL Brownsville Lomira Small Animal Clinic

Christina B. 

on GeniusVets

5 years ago

The Dr we had, not sure of his name, did not greet Otis or Stomper. He didn't acknowledge or say Hi to them or me!!! He seemed very unfriendly. 

Anne S. 

on GeniusVets

5 years ago

The room seemed cluttered with a lot of unneeded "decorations" I know you probably want it to be homey feeling, but I'd rather have it more basic. Also, when a dog is being collected on the floor - can they put down a mat or something? Dragging his penis afterward on the floor that we are walking on bothers me. He is a doxie - low rider!! 

Reagan A. 

on GeniusVets

5 years ago

Charging an emergency fee during regular business hours during a week day to see our dog was ridiculous. 

Karen P. 

on GeniusVets

5 years ago

The last 3 times I have had a SCHEDULED APPOINTMENT time I have had to wait due to an emergency. I totally understand that emergencies do arise BUT..... 3 times in a row to wait more than an hour in a waiting room with cats that are not happy campers to come to the vet as if any animal was. I was told that Dr had an emergency and was "just finishing up" and "would be with me shortly". Ok no problem, I understand. Then 20 minutes later to be told "oh, I am so sorry, the Dr was called in to another emergency" I do understand t... read more

Kris H. 

on GeniusVets

5 years ago

The landscaping near front entrance is weedy. Could use some attention. An employee was finishing up with another client and I stepped aside to have my dog get on the scale. The client left and the employee called for the receptionist and she responded in a less than enthusiastic manner. With a huff and a roll of the eyes. Then she took a breath addressed me with an insincere "how can I help you". The techs seemed a bit unsure of the process of how to take blood pressure or how many times to take it. I also feel as this part... read more

Sandra C. 

on GeniusVets

5 years ago

I called today to ask about a vasectomy for my dog. Chris answered the phone. I just wanted to inquire about the doctor who performs vasectomies, she just referred me back to the website, when I asked if I could talk to the doctor about it, she referred once more to the website. For all the love for service they pretend to have in their website, I think I received a terrible service. They claim to understand the importance of dogs in our lives, and she just preten do Ed to pay for the procedure, have my dog tested, and then ... read more

Tom K. 

on GeniusVets

5 years ago

My appointment was so frustrating. I brought my dog for a wellness appointment. I was placed in a room and a few moments later a technician came in and did preliminary questions. She left and no one came in for 45 minutes. ‘We have an emergency’. I was in the windowed exam room and witnessed the doctor walking from one side to the other, but not doing anything medical. My time is valuable-this clinic is notorious for poor organization and time management. Respect is a 2 way street. I must tell you other clients have the same... read more

Chuck Karen and C. 

on GeniusVets

5 years ago

Chloe’s name was not spelled correctly on several documents. Please correct Khloe to Chloe. And add the 5th STAR!!! HUGS TO ALL VET VILLAGE STAFF!!! CKC 

Monica W. 

on GeniusVets

5 years ago

I experience a disconnect in the clinic asking me to complete and supply a form of detailed info that is then not referred to at the appointment; instead, I am asked to verbally answer the exact same questions from the submitted form. I referred the tech to the form for the answers, as I had already looked up the information and spent the time completing and sending the form. Using the completed/submitted form at the appointment would be helpful and respectful of effort and time. We *very much appreciate* the drive-through a... read more