Town & Country Animal Hospital

Erica W. 

on Yelp

3 years ago

Despite my concerns with the inexperience of some of the newer vets, this practice is still excellent because their office management is stellar. Responsive to emails and quick to submit my dog's prescriptions. 

Courtney S. 

on Yelp

3 years ago

I would give them 0 stars if possible. The WORST veterinary clinic I have ever been to. The staff is rude and do not care about your time or your pets. They gave my dog too high of a dosage of medication for diarrhea and she had a seizure!! SAVE YOUR PETS AND GO SOMEWHERE ELSE PLEASE THEY DO NOT CARE ABOUT YOUR ANIMALS!!!! I waited for my scheduled appointment for 1 hour and it was all because they mis-scheduled me for an hour later and didn't tell me! The manager said she would comp my fee for waiting and even after switchi... read more

Josh M. 

on Yelp

3 years ago

Updating my review. T&C are making changes and they have been positive so far. Doctors are all still great and I have noticed improvements in the front office which is where most of my complaints have been. I hope to continue to be able to increase my rating. 

April E. 

on Yelp

3 years ago

First negative experience: they sent an obviously inexperienced/new person back when I had to put down my almost 9 year old Great Dane. So paperwork that should have taken 10-15 minutes took 20-30 minutes (we got there at 10 am, we didn't leave until 1050). An already stressful/sad experience was made worse by their incompetence (and yes I understand a new employee may not know what to do, but under the circumstances an inexperienced person should never have been assigned to this type of appointment). My pet was addition... read more

Anne F. 

on Yelp

3 years ago

We used them for spay surgery and had to return twice because the wound was not healing correctly. I understand those things can happen, but each time we came we were incorrectly billed for medication or an e-collar we already had and didn't need. Each time, I had to request the erroneous charges be taken off my bill. On my second visit, they asked me to come back to the office because they realized they didn't give me the correct medication. After the final visit, the vet called my cell as I sat in the waiting room and... read more

Richard H. 

on Yelp

3 years ago

Our current pets are 14yo and 10yo Standard Poodles, whose entire lives had relied upon Town & Country Animal Hospital. For most of that time their DVM always was Dr Cheramie, an exceptionally kind, caring, and conscientious individual, who was there for every visit, until he moved to another State. Thereafter, our hope was that we'd have another doctor the pets would see at each visit, providing consistency and comfort for pets and owners. Then our new preferred DVM didn't honor their appointments. Just handed them off to a... read more

Pete P. 

on Yelp

4 years ago

It's time to find a new dog health care provider. The vets are pretty good, caring, and helpful. Both Drs Hall are very good. I'm just tired of the front staff confusion, lack of communication, and waiting 45 minutes even when I've scheduled an appointment. And don't get me started with the challenges of communicating with their pharmacy. I need to find a smaller clinic that isn't constantly overbooked and understaffed. 

Heather T. 

on Yelp

4 years ago

We have been coming to Town & Country vet since October 2019. My Yorkshire, Cali, has had numerous appts. and has always been treated with great care especially with Dr. Katsur. She is wonderful, good clinical and people skills as well. I always trust her recommendations. She also performed Cali's spay surgery. My cat Meimei has also come here for her annual physicals the last two years. It can be hard to speak to someone right away on the phone , though they have added more service representatives and can book appointme... read more

Cheryl M. 

on Yelp

4 years ago

So we have been bringing our pets to Town & Country for 23 years. I have found the vets to be very good. Their business has expanded quite a bit but apparently their business can't keep up anymore. Our dog developed an urinary infection on Friday, I couldn't get an a appt, & the people answering the phone said they couldn't do anything but schedule an appt in 5 days. emailed the vet and got a prescription and was advised to bring the dog in for lab work this am. Before 9am. All great, except it somehow takes 20 min to dis... read more