Lakeside Animal Hospital

Jessie C. 

on Yelp

5 years ago

I called for my hen, Henrietta, to be seen for what I thought might have had an egg stuck in her, what's called "egg bound". I was informed immediately, that they would need to do $210 x-rays to confirm the egg was there. I asked what the treatment was after the X-rays and was informed that they would "observe" her. I pressed whomever picked up the phone further, stating that I could observe her at my house. Then the tech put me on with the office manager, Sherry, who informed me that after they did x-rays to confirm the egg... read more

Kristen W. 

on Yelp

5 years ago

I am extremely disappointed with how my cat's follow up appointment was handled. Not only did her symptoms not improve, but an ear infection was missed completely. But what I'm really upset about are the haunting shrills she made in the back getting blood drawn -- OR NOT -- because my 17 year old cat put up such a fight that it couldn't be done & we would have to come back. Nope. We good. I would like to mention that the staff is super friendly -- but as far as scheduling any future appointments? That's a no from me, dawg... read more

Cheryl D. 

on Yelp

5 years ago

My girl has been going here for the past 15 years. In the most recent years, my interaction with the staff and doctor Gonzales has been horrible. The only saving grace is Sherry who works in the back with the animals. My girl and me both love her! Recently, we had to go for my girls annual physical, what a nightmare. I understand emergencies happen but no one called to reschedule. We waited in the parking lot for almost 45 minutes. When they finally brought her in, they did a "quick" physical in the back hall, didn't ev... read more

John W. 

on Yelp

6 years ago

Dropped my dog off for a needed bordetella shot and boarding. When picking up the dog I was informed the shot had not yet been given after 6 days of boarding. The vet/boarder did not follow their own protocol and put my dog and others at risk. Never returning to Lakeside Animal Hospital and strongly recommend avoiding this facility. 

Patrick F. 

on Yelp

6 years ago

Incompetence at every step of the way. I had an appointment for a Saturday. After waiting for nearly an hour, I was finally put into a room. The vet tech/assistant came in and gave me advice for my reptile that was contrary to every single other source I had ever consulted with, including other vets. She even recommended I feed my pet (western hognose snake) food that was about 2 or 3 times the size of my pet, lol. I waited another 30-40 minutes and never saw the vet. I sure did hear her (Dr. Gonzalez) on the other side o... read more

Kelli S. 

on Yelp

6 years ago

Never in my life have I left a negative review for anything, but I don't feel right not letting other people know what happened here. If you have a rabbit, especially in an emergency, DO NOT bring them here. I do appreciate that they saw my rabbit as a walk-in emergency, but I was given an estimate for treatment before the vet even came in to examine him. He was diagnosed with GI stasis as I suspected he might be, and kept overnight to try to get things moving again. I heard nothing the next morning and called in to get ... read more

Daniel C. 

on Yelp

6 years ago

I have been using this place for years, and always wondered why people posted so many negative reviews, now I understand why. I called on Tuesday for a an appointment today, and made a note of the date and time on my calendar. I was early like I normally am, but they "had no record of his appointment. They are literally treating him like a walk-in patient (I literally just overheard one of the staff say that) and we have now been here over an hour and a half. I am very close to just walking out the fucking door and finding a... read more

Megan B. 

on Yelp

6 years ago

I too am confused at how many bad reviews there are for this vet. I took my dog here last week for a checkup and for vaccinations. The staff was open and friendly with me and my kids. They weren't pushy and I never once felt judged or looked down on for not wanting any extra services they offered like I have at other places in the past. Dr. Gonzales was very friendly and knowledgeable and took the time to go over my dogs health with me as well as wether services would actually benefit my dog or just be unnecessary. I receive... read more

Wendy W. 

on Yelp

7 years ago

I took my dog Teddy to Lakeside Animal Hospital when he was sick. It just so happened that we were new to the Richmond area and he did not have a vet. Dr. Gonzales said that she would run some tests, sell me medication to help him get better, and get me the results of the tests immediately. The tests were run and I was willing to do anything to make my fur baby better. Of course, payment needed to happen immediately, but as for the immediate results of my dogs tests that I was going to be called with, that did not happen. I ... read more