Lakeside Animal Hospital

Gabrielle B. 

on Yelp

9 years ago

Rude. Went there for an emergency Saturday, was told we couldn't be helped because the don't take appointments on Saturday. Ok then why are you open? So glad I ended up going elsewhere anyway after reading these terrible reviews! 

Alexandra C. 

on Yelp

9 years ago

Moved to Richmond last year and began taking my 8 year old rabbit here. He began urinating blood, a sure sign of bladder stones or calcium deposits. Lakeside charged me for at home urinalysis (very unreliable) and an ultrasound. Urine results came back clean. Nothing wrong. Ultrasound was blurry but "there might be something here but we cant be sure." Less then a week later, my bunny was catatonic and rupturing blood from his bladder. Lakeside could not fit us in for an emergency appointment. We drove two hours to the near... read more

Monics M. 

on Yelp

10 years ago

After being with the clinic for many years; often receiving subpar service due to numerous staff changes and a general lackadaisical attitude of office staff we have finally decided that enough is enough. The staff are unprofessional and the doctors have increasingly been a disappointment. On numerous occasions we have been charged in excess for services. In fact I have found the Carytown emergency centenarian clinic far cheaper and the staff more professional. We have stayed with this clinic due to convenience and animal f... read more

Victoria H. 

on Yelp

10 years ago

I wish I could give zero stars as that is what this place deserves. I have been a client for many years, but things have gotten worse over the past few years. On our last visit to this animal hospital, I found the receptionist and staff to be rude. While we were waiting in a hot examining room, I was sweating and my poor elderly dog was panting. I had to ask for them to give my dog water and turn on the a/c in the room. Over the past year, each and every prescription has been messed up and my pharmacy has had problems... read more

Melody M. 

on Yelp

10 years ago

If I could give this place zero stars I would. To put it simply, don't bring your reptiles, or likely any animal, to this clinic. I took my bearded dragon Muggle, here after he seemed to lose his appetite for a bit. He appeared healthy and seemed active for the most part, so I honestly just assumed we would be in and out as more of a checkup. No so. Our vet thought bloodwork and an X-ray were necessary. I wanted to do what was best for my pet so I agreed. This is where everything went really wrong. My pet was his normal sel... read more

David B. 

on Yelp

10 years ago

I do not recommend this place to anyone or Dr Gonzalez. We are supposed to be going out of town and need to board our dogs. Therefore we needed Bordatella shots for them. We called around to check pricing for vets close to us. This place said we could drop by and they would give our dogs the shots and quoted us reasonable pricing so we set up an appointment a few days before we are leaving. When we got there they called our previous vets and double checked the records then put us in a room. A tech came in and started to take... read more

Casey M. 

on Yelp

10 years ago

I would perhaps call it unethical to hike prices up for animals in need, but that's what Ive seen. I have a ten year old mastiff mix with osteosarcoma, and not only would they not refill her meds (pain meds as she is in hospice) without an additional $200 appointment, but I called every morning for four days in a row with the promise of a return call, and have yet to hear from them. I would not recommend this place to anyone when there are much better vets in town. I Tried to give them the benefit of the doubt, and was sore... read more

Lea L. 

on Yelp

11 years ago

Dr. Gonzalez was very nice and helpful. I came in for a normal exam which was inexpensive compared to our normal Vet in Virginia Beach. She was kind and had a gentle touch for my demon dog. The receptionist who first welcomed me wasn't very warm, she looked at me as if she didn't know why I was there. Then another receptionist came, very bubbly and made my new transition easier. Overall nice place 

Martie S. 

on Yelp

11 years ago

We have not lived in Richmond very long so I can't speak to the cost of the care we received as being higher than other vets in the city. I can speak to the care that we received for our 14 year old westie. It was outstanding. We were walk-ins and we were taken in a timely manner. We felt like our dog was treated like we would treat him and the decisions for his care were well made. Dr. Fustukjian was well spoken and very kind. We were very pleased with the care and service we received.