Lakeside Animal Hospital

Jennifer G. 

on Yelp

9 years ago

I've taken my dog to Lakeside Animal Hospital since 2005 and unfortunately find myself in a position to find another vet. My issue is not so much with his care but with how the practice has been run, especially over the last couple years. We saw Dr. Barnes for years and received great care; she knew my dog and listened to my concerns, which is why I was willing to continue paying higher prices even if just for a check-up. After she left, the turnover of vets and other staff in this practice just reached a level I could no lo... read more

Sara L. 

on Yelp

10 years ago

DO NOT TAKE YOUR PET HERE. Not long ago I took my cat here because it was right up the street from us. We walk in, not only was it gloomy but the lady at the front desk wasn't very informative and pretty rude. But that's only that beginning. After waiting 45 minutes in a basically empty place, the nurse came back with an estimate of almost $1000. Which confused us considering our cat only had a small eye cold. So when we questioning them about the estimate they realize they charged us for an entire bottle but was only suppos... read more

Gabrielle B. 

on Yelp

10 years ago

Rude. Went there for an emergency Saturday, was told we couldn't be helped because the don't take appointments on Saturday. Ok then why are you open? So glad I ended up going elsewhere anyway after reading these terrible reviews! 

Alexandra C. 

on Yelp

10 years ago

Moved to Richmond last year and began taking my 8 year old rabbit here. He began urinating blood, a sure sign of bladder stones or calcium deposits. Lakeside charged me for at home urinalysis (very unreliable) and an ultrasound. Urine results came back clean. Nothing wrong. Ultrasound was blurry but "there might be something here but we cant be sure." Less then a week later, my bunny was catatonic and rupturing blood from his bladder. Lakeside could not fit us in for an emergency appointment. We drove two hours to the near... read more

Monics M. 

on Yelp

10 years ago

After being with the clinic for many years; often receiving subpar service due to numerous staff changes and a general lackadaisical attitude of office staff we have finally decided that enough is enough. The staff are unprofessional and the doctors have increasingly been a disappointment. On numerous occasions we have been charged in excess for services. In fact I have found the Carytown emergency centenarian clinic far cheaper and the staff more professional. We have stayed with this clinic due to convenience and animal f... read more

Victoria H. 

on Yelp

10 years ago

I wish I could give zero stars as that is what this place deserves. I have been a client for many years, but things have gotten worse over the past few years. On our last visit to this animal hospital, I found the receptionist and staff to be rude. While we were waiting in a hot examining room, I was sweating and my poor elderly dog was panting. I had to ask for them to give my dog water and turn on the a/c in the room. Over the past year, each and every prescription has been messed up and my pharmacy has had problems... read more

Melody M. 

on Yelp

10 years ago

If I could give this place zero stars I would. To put it simply, don't bring your reptiles, or likely any animal, to this clinic. I took my bearded dragon Muggle, here after he seemed to lose his appetite for a bit. He appeared healthy and seemed active for the most part, so I honestly just assumed we would be in and out as more of a checkup. No so. Our vet thought bloodwork and an X-ray were necessary. I wanted to do what was best for my pet so I agreed. This is where everything went really wrong. My pet was his normal sel... read more

David B. 

on Yelp

10 years ago

I do not recommend this place to anyone or Dr Gonzalez. We are supposed to be going out of town and need to board our dogs. Therefore we needed Bordatella shots for them. We called around to check pricing for vets close to us. This place said we could drop by and they would give our dogs the shots and quoted us reasonable pricing so we set up an appointment a few days before we are leaving. When we got there they called our previous vets and double checked the records then put us in a room. A tech came in and started to take... read more

Casey M. 

on Yelp

10 years ago

I would perhaps call it unethical to hike prices up for animals in need, but that's what Ive seen. I have a ten year old mastiff mix with osteosarcoma, and not only would they not refill her meds (pain meds as she is in hospice) without an additional $200 appointment, but I called every morning for four days in a row with the promise of a return call, and have yet to hear from them. I would not recommend this place to anyone when there are much better vets in town. I Tried to give them the benefit of the doubt, and was sore... read more